• CanvasOnSale

CanvasOnSale

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Overview

CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.

  • Returns
    30

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
231
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How would you rate CanvasOnSale?
Top Positive Review

“Above & Beyond!”

Jill L.
3/17/24

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.

Top Critical Review

“Noticeable Mark on Print”

Tammy H.
9/4/24

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

Reviews (1,219)

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Reviews that mention popular keywords

customer service (132) canvas prints (95) canvas picture (24) christmas gift (29)
Thumbnail of user usern11
Massachusetts
1 review
1 helpful vote
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May 5th, 2020

First time, CanvasOnSale did not receive my groupon and they had it taken care of manually (late but received).
Second time, CanvasOnSale did not receive my groupon, which STATES it expires in Jul 2020, but they responded by saying it expired already.

Thumbnail of user leighn16
Tennessee
1 review
0 helpful votes
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November 30th, 2020

I received my CanvasOnSale order very quick! I ordered Monday and had it Saturday! (the week of Thanksgiving!)
I could not be more pleased with my prints!

Thumbnail of user staceyg32
New Jersey
1 review
0 helpful votes
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July 18th, 2017

My blanket came out perfect. It was a great bereavement gift. It took a little longer than I expected but definitely within a reasonable amount of time.

Thumbnail of user emmaj74
Kansas
1 review
0 helpful votes
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February 13th, 2018

Great products at a great price with speedy delivery! This is my go to when ordering canvas prints. I have recommended my friends and family to CanvasOnSale

Thumbnail of user eatashitd
California
1 review
1 helpful vote
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January 1st, 2019

I swear to f*cking god DONT BUY FROM THIS WEBSITE. It's a total scam and YOU WILL NOT GET YOUR ORDER. This is some BS Chinese not real company not based in America with no actual customer service. It's literally 100% a scam

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

"Dear customer,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"

Thumbnail of user henrym152
Arizona
1 review
0 helpful votes
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May 22nd, 2019

CanvasOnSale delivered a quality product at a reasonable price. My pictures were delivered in a timely manner, I will utilize there services again and again.

Thumbnail of user adrianar31
Texas
1 review
2 helpful votes
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March 15th, 2019

This company does a great job, their website is easy to use the packaging used to mail your canvas is outstanding. Have recommended this website to many friends.

Thumbnail of user deannr4
Florida
1 review
0 helpful votes
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August 25th, 2019

I am SHOCKED they would even ALLOW this to be displayed with their name on it! I am too embarrassed to display it! COUNTLESS times back and forth with customer service, even the SUPERVISOR. They said this is how it was ordered and there is nothing they can do! I have THREE of them like this! There is actually NO OPTION to white the sides or make the print so small that white shows on the sides! AND the top side of the wrap is mirror while the bottom side is reg...? I couldn't make it look like this if I tried! This looks like a 5 year old did it! Such a SCAM! Poor workmanship, no pride in work! NO RESOLVE FOR THEIR MISTAKE!

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Thank you for your message. We don't have any of your contact data, so please write a short e-mail to complaint@canvasonsale.com. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your CanvasOnSale Team

Thumbnail of user terrij24
Kansas
4 reviews
17 helpful votes
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October 9th, 2020
• Updated review

I still have not received a response from customer service so I reached out to Groupon via chat and they were going to look into it... still waiting on that response also.
So previously I tried numerous times to get the code to work and decided to try it again a couple days ago and lo and behold it worked. FINALLY!
STILL A ZERO STARS ON CUSTOMER SERVICE!

Non existent customer service
September 7th, 2020
• Previous review

When trying to order my acrylic print through a Groupon promo, I receive an insufficient image data error.
I know it's not my image since I have ordered using the exact same image and size.
I do want to say that the two items I have received were very nice and had a quick delivery time, it's the lack of customer service that is worst.
I have tried to use the Canvas on Sale chat and no matter what time of day, it always says no agents are available.
Nobody ever answers at (855) 637- 2253, you get a recording saying they are experiencing high call volume, gives you an approximate wait time then eventually it will say to try your call later and hangs up.
No response from emails sent to:
*******@canvaspeople.com or *******@canvassale.com

I now am waiting on a response from Groupon chat and email.
I just want a refund and will take my business elsewhere.

Tip for consumers:
Your good unless you need to reach out to customer service.

Products used:
Canvas & acrylic 20x16

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacquelyna12
North Carolina
1 review
0 helpful votes
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September 26th, 2019

My canvas came out perfect. The picture wrapped around the sides like I wanted and it turned out wonderful! Shipping and printing was very fast and worth it

Thumbnail of user wallacel18
Nebraska
1 review
0 helpful votes
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January 24th, 2019

I have ordered a number of canvas prints from you guys and they all came out AMAZING. Every photo was beautiful. I would 100 percent reccommend this company to all my family and friends.

Thumbnail of user sharonw362
New Jersey
1 review
0 helpful votes
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June 3rd, 2019

As a pet sitter, I have ordered many canvases for my clients from your company as well as a few other companies. Yours are the BEST. I only purchase from your company now.

Thumbnail of user lisag1458
New Jersey
1 review
0 helpful votes
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January 11th, 2021

I love my canvas! It came out absolutely beautiful! :) it also came so fast I expected it to take a week or two but it only took 4 days I was so excited!

Products used:
Canvas

Service
Value
Shipping
Quality
Thumbnail of user cindyl94
Minnesota
1 review
0 helpful votes
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March 7th, 2017

I had help from them to make sure my picture was perfect. I loved it. They told me my first picture wouldn't look good and helped me find one that would be just right. Thanks

Thumbnail of user abbif
Wisconsin
1 review
0 helpful votes
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May 16th, 2017

I was worried what the quality of the print would look like due to the prices and the huge promo code savings. They did not disappoint. I will definitely be back.

Thumbnail of user lillianp29
DO
1 review
0 helpful votes
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May 23rd, 2019

But, the photos should have been placed better in the center, the photo on the bottom showed more than necessary and the one in top almost cut the head!

Thumbnail of user mariep130
Minnesota
1 review
0 helpful votes
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December 26th, 2018

THEY SENT THE WRONG PHOTO. I HAVE SENT NUMEROUS EMAILS AND SPENT 3 HOURS TRYING TO REACH THEM ON THE PHONE. AFTER 10 MINUTES ON HOLD THEY HANG UP. I WILL BE CONTACTING THE STATE ATTORNEY GENERALS OFFICE AND REPORTING FRAUD. I ORDERED THE LOONS 12X16 AND RECEIVED THE FLOWER 8X8

Thumbnail of user kimk257
Illinois
2 reviews
0 helpful votes
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May 24th, 2019

My children sent professionally done photographs from our Family Christmas that were on a zip drive to Canvasonsale to have canvas' made as a gift for me. There was no color variances on the photos sent to them, yet out of five canvas' ordered only one canvas had the correct coloring, four other canvas' the coloring was completely off. I sent an email explaining what happened, 1 month later they responded with a lame excuse for technical issues with their emails. They asked to see an example of the canvas' so I sent side-by-side photos demonstrating how off the color was. Another Three weeks went by before a response, again they apologized for their technical issues, then proceeded to say it's not their fault and there was nothing they could do. Most companies would care about the quality of what they're selling, they obviously got their money and don't really care about the quality of their product, it's very shady. Don't do business with this company, they are poorly managed and really don't care about their customers.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Kim,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasOnSale-Team

Thumbnail of user davidk702
Florida
1 review
0 helpful votes
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August 6th, 2018

Way better print quality than I expected for the price. Looks great and was delivered very quickly. I went back for a second and then a third order and they won't be my last.

Thumbnail of user lorrainer81
Michigan
2 reviews
0 helpful votes
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June 3rd, 2019

I have dealt with them for years and have always been satisfied with their products and service. I will continue to do business with them for years to come.

Thumbnail of user teril22
Florida
1 review
0 helpful votes
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May 16th, 2017

Price is right and sales associate helped me on the phone with my order to make it just perfect! The quality of the canvas is great and I look forward to ordering again in the near future.

Thumbnail of user sarahv101
New Hampshire
1 review
0 helpful votes
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October 26th, 2019

I have a lovely pic of my neice and her dog watching the sunset the last day of their stay at our place in Scituatee MA. It turned out great. But I should have lightened it before hand.

Thumbnail of user birgittw
Virginia
1 review
0 helpful votes
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July 17th, 2017

Love the quality of this blanket. The softness is heavenly and the print is perfectly clear. Surprisingly it was made in Germany! How can they do that for the price?

Thumbnail of user joanned107
Georgia
1 review
0 helpful votes
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April 18th, 2019

We were not only impressed with the quality of the image and canvas, we were also very surprised at how quickly it arrived. We will definitely purchase from them again.

Thumbnail of user mariac356
California
1 review
0 helpful votes
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April 9th, 2018

My canvas is perfect for my office! I was surprised by the quality and detail! Highly recommend.
I would definitely buy from here again for other canvass in my home

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Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!

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Thumbnail of user philippm2
Canvas O.
Typically does not respond to reviews

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