• CanvasOnSale

CanvasOnSale

Write a Review

Overview

CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.

  • Returns
    30

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
231
See all photos
How would you rate CanvasOnSale?
Top Positive Review

“Above & Beyond!”

Jill L.
3/17/24

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.

Top Critical Review

“Noticeable Mark on Print”

Tammy H.
9/4/24

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

Reviews (1,219)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (132) canvas prints (95) canvas picture (24) christmas gift (29)
Thumbnail of user raeb32
Utah
1 review
0 helpful votes
  • Send Message
August 13th, 2019

I came back from my anniversary trip with my wife to open the cutest wedding picture of us. And so soft. I am so exciting to lay on it. I love it and I haven't even used yet...

Thumbnail of user resim
Texas
1 review
0 helpful votes
  • Send Message
July 11th, 2018

Third to me I ordered. I paint and sell abstract art.
I love having these pillows at my art shows.
I do only one of each painting, that way it's a one of a kind for my collectors.

Thumbnail of user jenniferk282
Georgia
1 review
1 helpful vote
  • Send Message
June 11th, 2018

I had ordered two separate orders. Two canvases for my mother in law to be sent to her and 5 for me. They sent me an email few days later stating they made a mistake with the pics and will correct it and send them out. My mother in law received her two but I received 2 canvases of pictures that were not mine. I emailed them, they asked for the D numbers on canvases. They apologized and said my order will be processes shortly. I got a tracking number and I thought my order of 5 would come. Friday I get an email that it was delivered and still I had nothing. They processed my mother in law's pictures again and resent two more to her. I emailed them and haven't had a response. I have never had a problem with them ever until now. It saddens me because I have ordered so much from them and now I have to find a new company. Hopefully I get my canvases this week or I need to call Paypal to get my refund.
** update I spoke to a very nice woman there and she said sshe will send right out and also rechecked the order for me. Keeping my fingers crossed.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Jennifer,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your Canvasonsale-Team

Thumbnail of user shilpaa7
Wisconsin
1 review
1 helpful vote
  • Send Message
October 31st, 2017

My canvas was great quality and better than what I imagined, I wished it was not that thin. I bought a coupon from group on and it was easy to redeem. Overall I am very satisfied with what I got.

Thumbnail of user sarar24
Georgia
1 review
0 helpful votes
  • Send Message
October 17th, 2015

Beautiful canvas of our trip to Alaska. They were fast in producing 3 canvas for us and I am getting ready to order more of our trip to the North East. Great quality and service...

Thumbnail of user kristyg7
Connecticut
1 review
0 helpful votes
  • Send Message
January 23rd, 2017

I ordered 4 canvases and they came out so beautiful! They are so true to color and vivid! I will definitely be ordering again in the future, and have already recommended to friends and family.

Thumbnail of user amies10
Canada
2 reviews
3 helpful votes
  • Send Message
April 14th, 2019

I purchased an order from Groupon and I am hooked! I have ordered 13 canvas' so far and just bought another 5. The quality is amazing and it arrives so fast! Love love love them!

Thumbnail of user johnb462
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 17th, 2015

From the ease of uploading one's pic to receiving the end product in the mail was effortlessly easy and fulfilling, especially the grand end product that one displays with pride and joy.

Thumbnail of user dana921
Indiana
1 review
0 helpful votes
  • Send Message
March 27th, 2017

Went all out this time and ordered the frame with my 40" X 40" canvas print. The picture was myself and my wife on vacation in Mexico and it turned out perfect!

Thumbnail of user kathyt157
Michigan
1 review
0 helpful votes
  • Send Message
December 11th, 2018

I totally messed up my voucher coupon and they refunded my mistake and I reordered. They are very nice to work with and then quality of there work is great and even at Christmas they ship fast

Thumbnail of user jenniferj311
Connecticut
1 review
0 helpful votes
  • Send Message
April 14th, 2019

We will be ordering more for sure! Hoping to finish our hallway in family photo canvases! Thanks so much for making it so easy to bring our wonderful family memories to life!

Thumbnail of user jacquelyng3
Texas
1 review
0 helpful votes
  • Send Message
March 28th, 2017

I have ordered several times and I have always been very satisfied with the products I have received back. They make great family gifts and wonderful memories for friends.

Thumbnail of user debs98
Michigan
1 review
0 helpful votes
  • Send Message
October 31st, 2017

I have never ordered a canvas picture before and I purchased a Groupon for a 24 X 36. I love it! I was worried that it would be a bit fuzzy since it is so large but it is very clear and beautiful!

Thumbnail of user jacqulinew
Canada
1 review
0 helpful votes
  • Send Message
April 14th, 2019

Very nicely done canvas and delivery within a week! Exceeded my expectation. The picture looks awesome and perfect. My family is very happy with the quality.

Thumbnail of user kellyj337
Georgia
1 review
0 helpful votes
  • Send Message
December 15th, 2020

OMG. I love it. Very easy from the simplicity of the order all the way to the delivery. Great service and quicker than I imagined too. Will order again!

Thumbnail of user deborahc97
South Carolina
2 reviews
0 helpful votes
  • Send Message
July 17th, 2017

I bought a Groupon for a three panel large picture however, when I ordered it, none of her pictures I selected worked with the resolutions. It was a rip-off.

Thumbnail of user los12
Florida
1 review
0 helpful votes
  • Send Message
March 21st, 2019

Photo was on thinner acrylic then expected, pict was disappointing because part of it was cropped out 12x8 size... shipping was super fast and was also easy to order that is on the plus side

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Lo,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasOnSale-Team

Thumbnail of user ah498
Alabama
1 review
0 helpful votes
  • Send Message
October 28th, 2020

Sent to my friend in New York as a surprise, it was perfect! Being a personal photo the surprise was made even better because of the quality of the canvas done.

Thumbnail of user lisae293
Massachusetts
1 review
0 helpful votes
  • Send Message
April 14th, 2019

I ordered pictures and two pillows and they cam out wonderful. They are all of our two dogs. They are so good that my husband thought one of the dogs was sitting on the sofa, but it was the pillow!

Tip for consumers:
You need to order from canvas on sale.com

Products used:
Canvas pictures and pillows.

Service
Value
Shipping
Quality
Thumbnail of user melindaf5
Alabama
1 review
4 helpful votes
  • Send Message
November 17th, 2015

This company is a joke. You don't have a review section, so I'm leaving this right here. Y'all have a deal going on with Groupon for the magic mugs. I ordered 3 through them. The original price on them as pictured above is $34.99 (the discount was for $6.99 each). It was even like that on the site. When I tried to check out, however, it bumped it to $39.99 leaving $5 after the Groupon coupon code. Since I have to pay separate shipping and handling (not a big deal), I wasn't paying the extra $5 per mug when I already purchased it. I tried to internet chat and email. I got a response 3 days later AFTER you guys changed the website to $39.99. (That is sneaky and dishonest) Thankfully Groupon responsed fast and took care of it. I ordered them with the correct price. They just came in today and look horrible. 2 of them are the magic mugs like they should be but the job was done horrible. You can see the picture right through the black and both mugs were horribly chipped at the bottom. The third one was a normal mug and it was def. Suppose to be another magic mug. I will never order from y'all again and I will make sure everyone I know knows the crappy job y'all did. Horrible service, horrible customer support, horrible experience all around.

Thumbnail of user lisap210
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 2nd, 2017

I order my canvas's for gifts and they turned out great... very satisfied. They look beautiful hanging on the wall. I would order from them again and again.

Thumbnail of user cheria18
Georgia
1 review
0 helpful votes
  • Send Message
February 12th, 2018

Disappointed in the quality. Pictures were blurry, the mounting was done cheaply. I have used other canvas companies before and the quality was much better.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Cheri,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your Canvasonsale-Team

Thumbnail of user kasiad1
Illinois
1 review
0 helpful votes
  • Send Message
November 9th, 2019

The creation process, and transparency of cost of product and shipping, was easy to use and identify! Product shipped same week, very well packaged and looks great! Thanks!

Thumbnail of user kentc13
Missouri
1 review
0 helpful votes
  • Send Message
May 16th, 2017

Great quality and super fast! I have used them on several occasions and for making enlargements that are awesome. I have used some of those enlargements as gifts and people are amazed at the quality.

Thumbnail of user jenj48
Colorado
1 review
0 helpful votes
  • Send Message
December 5th, 2018

I ordered a canvas 3 days ago, and within seconds of placing the order, I realized that there was an error in the photo (it was difficult to tell because on their site, you can only see a thumbnail of the print, you can't blow the photo up). I immediately looked on their website and found that I was able to cancel the order since it was only 2pm, and you are allowed to cancel if cancelled by 5pm. I immediately started calling, and each time I would call, I would listen to hold music for 5-6 minutes, and then an automated recording would come on saying that no one was available to take my call, and I was not given the option to leave a message. I have sent multiple emails over the last few days, and called more times than I can count, and I have yet to receive any response whatsoever. The only thing I have received is a automated email stating that my order has shipped. This canvas was a wedding gift for my father, and now it will arrive with an error in the message that I had printed on the photo. I fully regret ordering through this company.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!

Company Representative

Thumbnail of user philippm2
Canvas O.
Typically does not respond to reviews

How do I know I can trust these reviews about CanvasOnSale?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CanvasOnSale?