• CanvasOnSale

CanvasOnSale

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Overview

CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.

  • Returns
    30

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Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
231
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How would you rate CanvasOnSale?
Top Positive Review

“Above & Beyond!”

Jill L.
3/17/24

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.

Top Critical Review

“Noticeable Mark on Print”

Tammy H.
9/4/24

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

Reviews (1,219)

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Reviews that mention popular keywords

customer service (132) canvas prints (95) canvas picture (24) christmas gift (29)
Thumbnail of user rhondas65
Canada
1 review
0 helpful votes
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July 17th, 2017

It was a gift and they all loved it. Very special keepsake for many years to come. Taking back to Iran when my neice returns home.

Thumbnail of user patriciah409
California
1 review
0 helpful votes
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April 14th, 2019

This canvas is beautiful clear picture and fast shipping, great price on groupon and customer service is excellent to what i needed and wanted

Thumbnail of user melissaw874
Delaware
1 review
0 helpful votes
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March 23rd, 2021
Verified purchase

Gorgeous pictures I had several done if my kids and I absolutely loved each and every one of them and such a great price!

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Thumbnail of user ronaldb110
California
2 reviews
0 helpful votes
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October 31st, 2017

We ordered three pictures and as they say a picture is worth a thousand words... so please help me create three thousand words of accolade... GREAT, FANTASTIC, SUPER, MUCH THANKS... your turn!

Thumbnail of user tawannaw1
New York
1 review
3 helpful votes
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December 19th, 2016

I have been calling for two days and have yet to speak to someone about my order. A Christmas gift that may not be on time. I ordered back on Dec 7

Thumbnail of user terib47
Arizona
1 review
0 helpful votes
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February 9th, 2019

The canvas photos (I ordered 2 different canvases) were done to perfection. I couldn't have been more pleased.

Thumbnail of user gailg97
Minnesota
1 review
0 helpful votes
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May 7th, 2019

Check the size you want add your picture, check the preview and order. My order was a great surprise how good it looked.

Thumbnail of user jodih92
New Jersey
1 review
0 helpful votes
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October 20th, 2020

I have used Canvas on Sale several times and I have not been disappointed once. Thank for the quick processing and beautiful job!

Thumbnail of user salenay
California
1 review
15 helpful votes
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September 4th, 2020

I purchase a groupon for a small fleece blanket. I then paid 15 in shipping which I thought was a bit high but I am ok with paying for a good product. I was so excited to check the status and see it has been delivered! Though an email when it was delivered would've been an added bonus. When I unwrapped the so called fleece blanket ones shocked. The blanket was felt... not fleece. The picture was darker than what was submitted but I could've looked past that. I can't get over that they are advertising these blankets as fleece. The fact that Groupon told me they normally charge $84 FOR A PIECE OF FELT is ridiculous to me
I reached out to the company and had a quick response time. This was their response...

We would like to offer you a refund however, to avoid further shipping costs for you and for us, and also to stay environmental friendly, there is no need to send the package back to us.

Instead, we kindly ask you to take a sharp object and to make a cut through the canvas, blanket or other photo gift product. If you cannot make a cut through your item(such as with a mug or phone case), please destroy it in any other form like using a permanent marker to scribble on the item (enough to deem it unusable) or scratching the surface with a sharp object.

So that we can validate the refund, please take a picture of the destroyed item and send it to us, as an email attachment.

Once you do this, we will be able to process your refund.

So the company wants to state they are "environmentally friendly" but want the subpar product destroyed. I understand the reasoning on why they would do this sometimes so they don't get taken advantage of. But all I paid for was shipping.

I let the company know I would eat the 15 and donate the blanket to an animal shelter.

Save your money.

Thumbnail of user sandraw257
Sandra W.
Texas
2 reviews
3 helpful votes
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October 3rd, 2018

My photo was cut off at the top, making it no where centered. It was grainy and did not look like my photo. This is going in the trash.

Thumbnail of user stephaniep673
Texas
1 review
0 helpful votes
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January 19th, 2021
Verified purchase

I have ordered many canvases of different sizes and they always come out wonderful and they shipping is always fast. I will continue to us then

Products used:
Canvas purchased

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Thumbnail of user matthews.b
Alaska
1 review
0 helpful votes
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November 8th, 2023

Exceptional quality for the price and if anything goes wrong during shipping they respond immediately and replace the print quickly.

Products used:
Canvas Prints

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Value
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Thumbnail of user abbiev2
North Carolina
1 review
0 helpful votes
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February 13th, 2021

This compny is super fast and does great work! I have ordered 8 canvases in a year :) I usually receive my prints within a week.

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Value
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Thumbnail of user terinab2
Maryland
2 reviews
0 helpful votes
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November 27th, 2020

I purchased the largest size blanket for the wedding couple and oh they loved it! The image was sooo clear. A must buy! Don't hesitate

Thumbnail of user jayn57
Texas
1 review
0 helpful votes
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October 29th, 2018

Horrible service. They made a mistake on my order and they are not helping with that. Stay away from canvasonsale and save yourself somw troubles.

Thumbnail of user osaliquic
Florida
1 review
0 helpful votes
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November 22nd, 2019

Nice job! Exactly the sizes I was waiting close quality excellent the production and the delivery very fast

Thumbnail of user howardh87
Texas
3 reviews
0 helpful votes
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April 14th, 2019

I placed my order and quickly received it soon after purchase! It was really easy to order and the prices were fantastic

Thumbnail of user adrianneh3
Illinois
1 review
0 helpful votes
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July 6th, 2017

Great quality of product and very fast delivery. I used a groupon amd got a sincere bargain. As a whole, i am extremely happy with my purchase.

Thumbnail of user amyg52
North Carolina
1 review
0 helpful votes
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October 19th, 2015

The quality of the canvas prints I ordered were excellent. They exceeded my expectations and the turn around time was very quick!

Thumbnail of user andieo
Pennsylvania
1 review
0 helpful votes
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May 16th, 2017

These are beautiful and turned out so well! They are made very high quality and I am in love with my canvases!

Thumbnail of user joyced33
New York
1 review
0 helpful votes
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August 21st, 2017

The picture and its packing were very well done. It's a great marker for our anniversary! It arrived very quickly. I'm thrilled!

Thumbnail of user mikaf5
Connecticut
1 review
0 helpful votes
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April 14th, 2019

They didn't excellent job and I would definitely recommend them to all my friends and family. Totally happy with what I received.

Thumbnail of user mikeb898
Mike B.
California
3 reviews
0 helpful votes
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April 27th, 2019

Great site and products
Excellent customer service
Not one problem with replacement items
I've ordered numerous items from vans to mugs

Thumbnail of user judithp215
Florida
1 review
0 helpful votes
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October 15th, 2020

Got my canvas shot fast and for a very reasonable price it looks great. I bought the large size and love it

Thumbnail of user heatherc176
Canada
1 review
0 helpful votes
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April 9th, 2018

Excellent transfer quality! Makes a great gift! Fabric is quite soft, shipping was fast and easy, good customer service, excellent color quality

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From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!

Company Representative

Thumbnail of user philippm2
Canvas O.
Typically does not respond to reviews

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