• CanvasOnSale

CanvasOnSale

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Overview

CanvasOnSale has a rating of 2.8 stars from 1,219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CanvasOnSale most frequently mention customer service, several times, and photo blankets problems. CanvasOnSale ranks 12th among Photo Printing sites.

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Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
231
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How would you rate CanvasOnSale?
Top Positive Review

“Above & Beyond!”

Jill L.
3/17/24

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.

Top Critical Review

“Noticeable Mark on Print”

Tammy H.
9/4/24

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

Reviews (1,219)

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Reviews that mention popular keywords

customer service (132) canvas prints (95) canvas picture (24) christmas gift (29)
Thumbnail of user tammyh818
Illinois
2 reviews
0 helpful votes
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September 4th, 2024
Verified purchase

I received my print with a noticeable mark on the front. I called them immediately. They told me to email the issue. They have not responded if they will fix or not and it has been over a week and I have sent multiple emails. I would not order from them again because their customer service is terrible. The prints looked cheap in comparison to Canvas on Demand.

Products used:
I purchased a canvas print. It arrived with a mark on the front of it. I called customer service. They told me to email. I gave them over a week to resolve and they still have not taken care of it. All they have done is emailed me to email them again. Bad service and the prints are not very good quality.

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Thumbnail of user emilye659
Washington
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

I'm a regular customer of CanvasOnSale (canvas print). We are always happy and satisfied with our canvas prints. This is my first time for metal print and we were disappointed with the result. Picture was not sharp and the quality was subpar. I wish I didn't order 5 copies. This is a graduation gift of my daughter to her friends.

Thumbnail of user jamier576
North Carolina
6 reviews
7 helpful votes
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April 30th, 2024
Verified purchase

I purchased through Groupon. I went to Canvas site to make canvas and it would not allow me to use discount code. I emailed about that they said can not use mobile phone you have to use computer after you clear all browsing data. I do not use computer alot of people use their phone today. I finally got that to work using my iPad. At top of page it said free 12× 8 with purchase nothing else,so assuming that's what it meant. I email them. I sent screenshot. THE $#*! THAT EMAILED ME SENT AN EMAIL SAYING WAS MAKING IT EASIER FOR ME TO COMPREHEND LIKE IM A DUMBASS OR SOMETHING! THIS IS NOT HOW YOU TREAT CUSTOMERS! I ABSOLUTELY WILL NOT BUY FROM THEM AGAIN PERIOD!

Service
Thumbnail of user jilll523
Indiana
1 review
0 helpful votes
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March 17th, 2024

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred.
-Production was very fast….a few days.
-shipped out very soon.
-Box arrived…with FRAGILE tagged all over. Delivered by FedEx.
-Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously.
-Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping.
-I contacted Customer service.
-They immediately responded they would replace the two broken mugs.
-a day later I received shipment notice.
-two days later received replacements. This time not broken.
I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order.
I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear.
I will be using them again in the future.

Products used:
Photo mugs

Service
Value
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Quality
Thumbnail of user trideanal
Texas
1 review
0 helpful votes
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February 26th, 2024

I ORDERED ON GROUPON. WENT TO THE SITE AND THEY DONT EVEN HAVE THE SIZE AS AN OPTION. SO I SPENT 2 DAYS TRYING TO FIGURE IT OUT. ENDED UP GETTING A REFUND. DO NOT WASTE YOUR TIME. FIND ANOTHER COMPANY.

Tip for consumers:
Yes, please match up whatever is on groupon to your website.

Products used:
I went with a different company.

Service
Value
Thumbnail of user donnygd
Rhode Island
1 review
0 helpful votes
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January 6th, 2019

We ordered a 30 X 40 canvas print for our Christmas family portrait. Absolutely awesome. Super bright colors and very sharp. More orders are in process. They have my future business as well as my family's.

Thumbnail of user sharlenes6
New Jersey
1 review
0 helpful votes
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December 21st, 2018

1 - shipping & handling twice the cost of the Groupon discounted blanket.
2 - blanket extremely thin, as one reviewer noted, more like a thick sheet.
3 - we ordered three different blankets as Christmas presents, and received fairly quickly. Two turned out okay... not great, but passable. The third I should just trash. It is covered with white spots and lines where you can tell there were loose strings and other materials in the way during the printing process. I reported, WITH PICTURES to customer service. Their reply? To ask for pictures! So I sent more pictures. Their reply? To AGAIN ask for pictures! No acknowledgement either time that I had sent them anything. After complaining in a third email that pics were sent twice already, they offered me a discount on a future purchase. Like I would but from them again when they can't even stand by their original product. Buy elsewhere... This company is awful!

Thumbnail of user juliaf71
North Carolina
1 review
0 helpful votes
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March 26th, 2019

Looks beautiful and can't wait to hang in my home! Once ordered it arrived in less than a week and was very nicely packaged so there were no issues with shipping damage thankfully. I will definitely be ordering again soon.

Thumbnail of user jodil89
Kentucky
2 reviews
8 helpful votes
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September 18th, 2020

The "blanket" I ordered was terrible quality. The picture was distorted with multiple white marks through it. Not much bigger than a laundry basket. Not even big enough for my 4 month old grandson. I'm extremely disappointed. NEVER again.

Thumbnail of user allieo16
Oregon
1 review
1 helpful vote
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October 6th, 2021

I've called 5 times. Aside from getting disconnected or being on hold 20 minutes to be connected to another 10 of dead air before being hung up on, they keep sending me a copy paste of the same deterring excuse for why I still haven't received a package that was "shipped" a month ago. Now it's still in production when I search the order status.

Products used:
Still haven’t received them.

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Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Thank you for your feedback. We would like to apologize for the inconvenience. In order to process your complaint, we kindly ask you send a short email to our customer service. Please also provide your order number. We are sure that together we will find a satisfactory solution to the problem.

Thumbnail of user ceairam
California
1 review
1 helpful vote
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December 15th, 2018

I got a Groupon for 3 magic mugs for 12.99 not only were they basic photo mugs they ignored all cropping requests and cut my daughters face off, they also did not put fragile on the box so my package was man handled the entire way 2 out of 3 mugs shattered into pieces I've been calling, emailing, and Facebook messages no response this is completely unacceptable

Thumbnail of user garys904
California
1 review
17 helpful votes
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March 19th, 2020

Initially, my monitor was too bright. This could cause dark images. After adjusting and previewing with other monitors, I thought I had a good match. However, the next series of prints came in over saturated and still too dark. Customer service is slow. I was offered a reprint for one image. I accepted, but hey, they didn't notice me as to how to claim the reprint. They have been silent since I replied back that yes, I would like a reprint. Radio silence for weeks.

Thumbnail of user jodyi4
Florida
1 review
0 helpful votes
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December 21st, 2018

They were folded during printing and have lines thru them.
I thought I was getting a blanket but they are more like a wall hanging sheet. Small and not professional at all.
I had to give them as gifts anyways because I had to ship them out and did not have enough time to find another gift...
I explained it in the christmas card, which makes me feel embarrassed.
Unless this company comps me for their mistakes I Will never refer or use them again.

Thumbnail of user jenniferb2166
Florida
1 review
1 helpful vote
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January 29th, 2021

Absolutely TERRIBLE! I ordered a 24 x 36 canvas and they sent one half an inch too short on each side, causing it to fall through the frame. They said they would send a replacement and did the exact same thing again. How hard is it to measure, especially when fixing an error? Frames require correct sizing, so now I have to order through someone else because they refuse to produce a 24 x 36 canvas and measure it prior to sending it to ensure quality and accuracy. They'll give me my money back, but not the correct product ordered. Terrible experience! Don't waste your time!

Tip for consumers:
I ordered a 24 x 36 canvas and they sent one half an inch too short on each side, causing it to fall through the frame. They said they would send a replacement and did the exact same thing again. How hard is it to measure, especially when fixing an error? Frames require correct sizing, so now I have to order through someone else because they refuse to produce a 24 x 36 canvas and measure it prior to sending it to ensure quality and accuracy. They'll give me my money back,

Products used:
24x36 canvas

Service
Value
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Thumbnail of user lindseyh79
Washington
1 review
0 helpful votes
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November 15th, 2019

I've ordered canvases consistently over the past year of family photos of all six of us going on vacation etc. and I have to say that these canvases I bought Are by far the best quality. They also come with a convenient way to attach them to a nail without you having to do extra work highly recommend!

Thumbnail of user allysonw31
Texas
1 review
1 helpful vote
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March 21st, 2021

I excitedly ordered 4 large canvas prints. All 4 were printed sideways, with large black edges where the picture should have been. I asked got reprints after showing the poor craftsmanship to only receive prints that were not only worse, but the corners were all worn down to white during shipping. If you dare, then don't order a reprint when it turns out laughable.

Tip for consumers:
Best of luck.

Products used:
None. Ordered from a different company

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Quality
Thumbnail of user kens325
Iowa
1 review
0 helpful votes
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February 26th, 2019

Good quality prints on stretched canvas. Put that together with reasonable price and quick shipping and you really have something. We have started a "vacation wall" to share a memory from special places.

Thumbnail of user kermitw9
Virginia
1 review
0 helpful votes
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January 15th, 2019

We've been using CanvasOnSale for various personal and business needs and they've been top-notch! The quality meets or exceeds any other print we've used and the prices (when on a sale - which they pretty much always are) cannot be beat!

Thumbnail of user ebonyb21
Indiana
2 reviews
0 helpful votes
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May 7th, 2019

I purchases a graduation gift for my sister. It turned out great and she loved it. Our mother passed away 3 year ago and was not here for her big day physically, but through the collage her presence was felt.

Thumbnail of user ericg329
Ohio
1 review
0 helpful votes
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September 13th, 2019

I have found that your company turns my small pictures into full life shots. I have had at least 6 pictures made into poster size pictures and I can't seem to get enough of them. At first I encountered some difficulty making the correct sequence of events to have the pictures printed properly. After working with the customer care persons I was guided through the proper sequences and am now a happy satisfied customer. Thank-you and Thank-you again!

Thumbnail of user sierad
Oklahoma
1 review
0 helpful votes
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May 16th, 2017

These 5 canvas made great gifts with high quality print, even though it was taken on my cell phone! I'll be ordering more for my wedding pics! Fast shipping and tightly wrapped canvas onto wood frame.

Thumbnail of user amyc550
Indiana
1 review
0 helpful votes
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April 14th, 2019

Ordered (2) canvases that Groupon was offering a deal on. I look forward to the possibility of your company offering free shipping soon?
Thank you for fast shipping! And wonderful product!
Always good doing business with y'all:-)

Thumbnail of user angels25
New York
1 review
2 helpful votes
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October 24th, 2013

Have ordered from CS several times and can say only good things about them. Image printed look almost the same as on the screen. I cant think of a better quality for so low price

Angel simons
New york, NY

Thumbnail of user golds
Ohio
2 reviews
3 helpful votes
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October 17th, 2013

They offer the best price this month. Ordered two canvases with 70% discount and absolutely love them. The picture quality stands beyond paid money. Only the 2 corners are stretched easily at canvas top.
Everything else is perfect

Thumbnail of user valeriew110
Tennessee
2 reviews
0 helpful votes
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December 14th, 2018

Ordered a canvas for a Christmas gift for my mom. It shipped very quickly, but it is somewhat loose (not wrapped tightly) and the edge shows some white. Loose or tight, I wish it was lined up more carefully and didn't look like a hurried job or like I got it "on sale." Hope she likes it...

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From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!

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Thumbnail of user philippm2
Canvas O.
Typically does not respond to reviews

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