Capital One

First of all this is bye far one of the worst companies to do business with please i repeat please do not go thru with any of there crap I'm closing all my capital cards and loan they definitely cant have my business any longer. They give you the run around like no one can help you and I'm just tired of hearing I'm sorry when they just don't even care so yea $#*! you capital one

Making payments and then they are sent back to my bank account
Customer Support can't tell me anything but I had insufficient funds.
But my exact response was why would I try to make payments if I have insufficient funds and couldn't afford them. It's a literal nightmare and lie the app says one thing customer service says another robot on phone before agent picks up says payment was processed and don't have anything due pleases go anywhere else

They lie cheat n don't speak English very well…they will hang up on you when you ask a question. When asking their name and operator number they ask why are you asking for that…because I want to know who I'm talking to …they refused to give their information and talk over you then you ask again their information…again they suck big ones and are a headache…find another cc company so you can eliminate a headache

Paid my full balance 3 weeks before it was due to allow me to leverage my credit with them, one week later and the payment still hadn't posted. In the meantime, the card was declined several times (embarrassingly) as I had assumed given they took the money out of my checking account immediately that they would credit the payment and apply it to available credit. But, NOPE... according to them, it takes "as long as it takes" for the payment to post (even though the email confirmation said payments post within 1-2 days, which is still longer than most credit cards where payments post immediately). When I inquired further, they said it's "random" when the payment posts. What kinds of scam are these guys running? They've had my money for over a week, but "randomly" decided when to post it. Stay away! There are far too many legit options out there to settle for this BS.

My husband and I had a terrible experience with capital one travel recently for our flight for our Wedding. We both booked Business class tickets and paid the same fare however Capital One put my husband on an economy leg on the way back despite booking Business Class and paying the same fare.

We contacted Capital One Travel and the supervisor Darwin was unempathatic towards the fact that they put my husband in economy despite charging us a business class fare. We were on the phone with him for an hour and not once did he show any compassion or try to help us. We asked multiple times for help and he implied we are out of luck knowing there was still availability for them to upgrade him due their mistake. Up until now we've have positive experiences with capital one however this one experience helped us realize that the company does not care and even though we are flying back from our wedding they refused to help us.

They used to be 10 star service! I let everyone know that I loved them. Now however they are garbage! I was with them for many years they were on point ie awesome. Last year they died in my eyes. I paid all my cards off and they decided to put me on the scammer list. Right before Christmas. Yes I got a loan and paid everything off. Then they locked down my cards. I paid everything off then tried to buy a couple Christmas gifts for my kids. They labeled me a scammer then after the new year over 45 days later After I provided proof that I was who I was they still didn't believe the evidence I dropped them and went to discover.havent been happier.

I have been a Capital One customer for many years and have enjoyed great rewards and pretty good service. The customer service experiences have been positive as a whole. Have never had any problems with reporting fraudulent charges and with charge backs. Sometimes it takes a little big longer than I would expect to report some problems and to clear up automatic blocking of my card for unusual activity.

Biggest complaint I have with the credit card online system (and the reason I cannot rate this website as "Heart") is that I cannot schedule automatic monthly payment to pay on the due date and for the total amount. (I can only schedule for a set date each month for a set amount which seems really stupid to me. With American Express and Chase credit cards, I am able to schedule full or minimum payment on the due date each month automatically.)

If you are a large business owner, DO NOT use the Capital One Sparks card with purchasing power. Your store purchases will be declined weekly even though you owe a ZERO balance. They also expect you to pay any balance down weekly to make room for upcoming purchases that they will likely decline. Customer Service does not help. They give you the same explanation every time you call as well as their managers.

A large group of fraudulent charge appeared on my card this company agreed they were fraudulent but did not remove the full value of the charge leaving me to pick up the rest would not recommend them to anyone and advise everyone to jump ship before you get taken to the cleaners also was a secure card so they will get the money and they claim I owe them even though they agreed I didn't

I have shown capital one my account was accessed by a former business partner. He admitted doing this he also obtained a credit card I had applied for. I went to capital one over 6 months ago about this. The account has been closed with $ 25,000 dollars missing and unaccounted for. I went to a branch again and was told capital one wished to end the relationship! I was totally amazed by this statement I told the manager I guess they would like this with $ 25,000. Dollars of my money. I am very aggravated as my wife and family are currently waiting overseas for me to join them and I can not do this until this matter is resolved. This bank has had previous breaches and hacks and now capital one has allowed this again, only this issue the person responsible admits to doing so and my family and I suffer for it as capital one is dragging it's feet to resolve the situation.

Capital One is great until you need to open more than one checking account. They do not issue more than one checking card because they're "green now" despite having multiple checking accounts or a joint account. To make a purchase on the joint account, you would have to call, wait 20-30 minutes for a representative, and then have them switch which account the card is linked to. For ONE purchase! You can also make the switch using the mobile app, but I have just tried and this feature is "unavailable" making my joint account useless. This is the most nonsense backwards way of making purchases using different checking accounts. I will be moving to a different bank who may be less "green" but at least they're convenient and customer-satisfaction oriented.

Do not rely on Capital One credit cards for international travel. They will inevitably flag one of your transactions as invalid. The problem is, if you use international SIM cards and refuse to pay the high rates to have a US phone service active, they are only capable of two stage authentication through your US phone number. I spent hours on the phone with these idiots because I had my entire vacation booked on Capital One and once they begin to decline charges all of my hotel charges were not valid. They will not take your US phone number off the account and will not accept your foreign SIM for two stage authentication. Therefore, you are helpless to use their app or review your charges. They are also incapable of having notes on your account which say where you will be and therefore allow those charges to be accepted. I will never again rely on Capital One for international travel.

I've had these credit cards from Capital One (Quicksilver and Venture One) since 2002 and 2016, respectively. It is by far the worst credit cards I've ever had. It is very difficult to get an increase in credit limit. The "Variable" interest rate is constantly increasing. I've paid off the balances on these cards several times. My interest rates used to be 18-19%. Now, they are both at 25.9% for purchases & 27.9% for cash advances! Outrageous! This is highway robbery at its finest! I've paid off one of the cards once again and will be paying off the other by the end of the year. Once I do, both cards will be cancelled and I will never look back. Capital One can go to hell! This credit card company is just ripping people off and piggy-backing off hard working Americans. Both credit card companies and insurance companies should be regulated. We worry about hackers and scammers, but these right here are LEGALIZED SCAMMERS. Beware!

I fell victim to an email fraud and was charged on my Capital One Venture card. I asked Capitol One to decline the charge and they refused. Worse, the Capital One agent told me even if I cancel my card, Capital One has a contract with the fraudsters to share my new card number! The agent told me the bad guys can charge my Capital One card as often as they wish, and I have no recourse. Capital One also refused to block the fraudulent merchant.

The fraudulent merchant claimed to be Costco. Capital One says "that is not fraud".

The fraudulent merchant promised to send a free reward for filling out a Costco survey, then charged $76.68 for a junk flashlight. The price was clearly shown as $0.00. Capital One says that is not fraud.

This scam has scored $5 million, mostly passing thru Capital One. Capital One is in bed with the fraudsters.

I'm penalized and my account is restricted for paying my account? I logged onto find my account is restricted when I called Capital One told me there was possible fraud on my account and were questioning my payments. Without asking the agent called my bank told them I was on the line and wanted to verify funds? My bank refused and I was saying why are you verifying a payment that's been paid. I have not given you a bad check who cares how many times I pay my card. She would not transfer me to another agent or supervisor. I guess they want customers that don't pay or they like to hit you with charges so it's a hoax of a credit card.

Cap 1 customer service is incompetent & racist. Even the supervisors. I've been a customer for 6 years. I have never missed a payment or never been late. But they have on my account history that i bounced one of my payment. They refuse to correct the error and where very rude and insulting

Capital one just lost me as a customer never received my debt card. Called for a replacement Friday and said I would receive it by Monday or Tuesday at the latest and got notification my account was closed due to no activity … when my direct deposit was set to go in the bank on Friday now I I have to wait for a paper check to be issued which can be up to four days later I don't recommend them for services as they said I can open up a new one and set up a new direct deposit … no thank you! What a waste of my time I will never bank with them again! Super inconvenient and management said there's nothing they can do! Smh very very unhappy customer