Capital One

ATM broken. Tried to pay card at mobile van -they don't take payments. Inside they need my ID. Don't need my ID for atm payments. Wow. Inconvenient. Gonna try and pay off as soon as I cAn so you no longer make money off of me

They are not as good as old time. I have banking experience with 8 banks. I tried to open CD account online at 7:30pm but it seems not complete because it needs me to call 1800 number showing on the screen and closed at 5pm ET. I called next day. The customer service manager can't honor the deal to me because yesterday was the last day and my system didn't show any record of opening account. I challenged her why did I receive an email that I have updated my profile at 7:30pm? I had closed their account back in 2020. Accused me didn't fund the account but I can't even open account, plus I have 10 calendar days to fund it. She put me on hold whenever she has no points to support herself. Why do you still able to update a closed account from an opening account link? I tested to reset my password and it did. I doubt about their system security. I'm glad this rude manager didn't offer solution for me to open the CD. BBB I reported it.

Did little or nothing to assist when my account was hacked. Their system did not pick up multiple Oklahoma charges even though I live in CA and have never been to OK. Clearly hacked by an employee as the debit card fraudulently used was in my desk drawer and had NEVER been used by me. Told me to wait 10 days to have $1000 theft corrected.

I can't express my frustration with this company, this is the worst banking I ever had to deal with, and trust me I had multiple banking experiences before. I had to file a dispute for the same transactions multiple times with no resolution. I provided clear evidence that the transaction was to be refunded and they still closed the case without solving the problem. It took me 10 months until a part of the money got refunded, still fitting for my money.
I would not recommend this company to anyone. If you want a bank that cares for you as a customer and helps you with your money, trust me this is not the company. They will not make an extra step to solve the problem, and when it's about money, there is always a problem.

I've been a customer for 11 years, because of personal problems and the pandemic I feel behind, but was able to pay in full. They decided they were not able to help. Highly do NOT recommend, they are not loyal to their customers.

This shopping portal was called Wikibuy before Capital One bought them. They are horrible. They promise referral bonuses and then make excuses not to pay you. The shopping rewards that you receive for online purchases are a joke. It will take you forever to get to a lousy $10 to redeem the rewards and even then you will only get a gift card for a limited number of stores.
Avoid this scam site.

This is the most terrible company to have an auto loan with and absolute terrible credit card company! They scam you with extra interest charges for cash advantages when you pay it back you will still be charged monthly if you have a balance from purchases that you are also being charged interest on as well they have terrible customer service and do not care a bit about loosing there customers I will be canceling all accounts with capital one and making sure to make everyone aware to never ever do business with this scamming company

I was charged a cash advance fee 3 times in my credit card. I spoke with a supervisor that would not remove it because of the type of payment that i used the card for. The supervisor wouldn't even work with me on this. I plan to take this further

New card holder low credit limit charged an item and paid for it in full on time I was rewarded by a 10 day hold on my account because they can't verify my checking account when they just took money out of my checking account to pay my bill they are very happy to take the money out of my account put a 10 day hold on my account for paying my bill on time and making me go through hoops took me a couple hours out of my day to go to my bank and get a letter from my bank saying that I have a legitimate account and they took money out of don't use them it's not worth it

Had to call back to get the issue corrected and the person helping me was so much better. If you have issues the first time, call back and speak to someone else, they probably know what they're doing.

The new app ( at least one year) is awful. It never remembers me which makes me resign in with new password change which is a hassle and NOT convienient. When i turn on security measure to draw a password it never shows it first.NOT convienient. I had zero problems with old app. Whoever decided to change to this new app should b demoted to complaint dept!

Capital one is the worst! Never again You speak to 4 representatives and they all tell you different things there not even on the same page. Also the way they charge interest is ridiculous. So think twice before you go to Capital One.

For the past several months Capital One has spammed my email multiple times every day. Every time I delete one of their offers another one pops up in email. I called them a month ago and asked them to stop, and they said they would, but I still get multiple emails every day and now they are sending conventional mail offers too! Do they really think harassment and lies are the way to get customers?!

This bank is all about themselves they don't work with you to help accommodate you they work against you instead. I have been with them for 8 years and have had many different banks as well and this is the only bank that would never release my funds to me even a portion earlier. I have had consistent direct deposits from the same company I have worked for for the last 6 years coming into my account and when I asked them to release a portion of my check to me when I had a paper check written for me they denied this request when it stated on the website they have the ability to do this. They have no concern with the fact that I have no money for Memorial Day weekend and no empathy to my struggle. Worst Bank in America for sure

I've been a customer more than 10 years, have personal and business accounts, and up until a year ago or so I was a fan. But they outsourced several of their departments and don't seem to give a crap about their customers. They screwed up flagging a legitimate purchase on my business card and froze all our company's cards for several days requiring me to spend hours of my time to get them unfroze. Now they are rejecting my dispute of an improper charge on my personal account for a service not provided and it is clear they are not reading anything, or understanding anything, as they keep referring to it as a "good" that was "delivered" when it is a service the merchant canceled and did not provide. There are so many other better companies out there. I have already gotten an alternate business account and will be moving my personal accounts elsewhere as well. This company does not deserve my business anymore.,

Warning about a capital one credit card. My husband recently passed away and he had a capital one credit card. It was in his name only and he was the only one charging on it. I didn't even know there was one. According to Law only the person with the name on the credit card is responsible as I found to be true with all of the bank institutions. Except for Cap One. They not only made me responsible for the payment but also charged interest on a dead person for a year and a half. I even had to hire an attorney to try and negotiate the price. Maybe this will help others to not be in the same position that I've been in.

I have been with them for 4+ yrs have checking account credit card and saving account they are keep closing branches I live in Denton TX only place a have atm machine in side Target store last week I went there to withdraw cash it was out of order. So I went to wells Fargo atm drive thru got cash paid $3 dollars fee then later I found out that capital one bank also charged me $2 dollars fee when I called put me on hold after a while told me there nothing they can do for me. Will not recommend capital one bank to anyone