Every single month I'm having issues with my Walmart capital one card I make payment that post but never show in my available credit. I have to argue with them every month on why my available credit isn't showing so I can't use my card when it does this and they always tell me they don't know why it's doing this and to just wait.
I have reached out several times about this issue of Capital One continuing to charge interest on an account that is closed. I have not made any new purchases because ITS closed. I've always paid on time, except ONE time, the late fee applied, and interest jacked up my balance tremedously. It is hard catching up! No where on their statement says they continue to charge interest.
Current Money Market and CD customer but unable to successfully open a second CD account.
Multiple tries and calls but unable to resolve, each time told to start over even though the issues were at their end. I finally just gave up and decided to go to Discover. When my other CD matures I'll move it out.
On 2 separate occasions, I disputed charges to my Capital One account. Capital One will request that you write this down and that down. However; the never have any intention on helping you. The last thing they will ask you to do is, get documentation from a similar dealer or merchant, just to procrastinate on making you pay them anyway. I will never use their card again. If I could give 0 stars I would. I hope this saves someone out there from future regret
Capital One seemed like a great credit card option for me. Right until you have an issue. I need a new card. I have a trip coming up and was told a new card was sent but I never received it. For the last week I have tried everything I can think of to get to customer service. They only have automated options and those appear to be malfunctioning. I called on several phones and the AI is not recognizing inputs so they disconnect me. Their chat is AI. And it would appear their FB account is all AI. If you are a customer who needs help, you are out of luck. I assure you, they do not care.
I accidentally paid my closed account in hudson bay mastercard in capital one. More than 4 months now, they never contact me to refund my money, i called them many time and it looks like customer services doesnt know the answer. Poor communication. Poor Service. They keep my money.
I always pay my full credit statement by the due date, but Capital One Credit company charged me an Interest Charges every month. They charge daily interest from closing statement date to due date. I've never seen such charges with other credits. I am glad that I closed my account with Capital One.
They are completely incompetent. I have a saving account there and for the life of me i cant find were to buy a CD with in that account. Call customer support and navigate the worst phone system ever that does not recognize any commands. Support tells me i must not log into my account but go to main page and then click on the CDs and then make a new account at that point it will ask do you have account yup now log in WTH now a huge verification process Why i already have account but ok Take a photo of your ID and the system fails to read over and over. Back to support another 1/2 on the phone and they get me to approve and now its asking me what i want to set up Checking Saving Credit card Um notice non of those are CD. Call support again only to have the system hang up on me repeatedly. This is the worst I have had many diff bank accounts in all my years and the level of stupid this place is floors me.
Was waiting for a bill as promised 2 months ago on a recoded line in July, still have not received a bill as of now, and now I have to pay another late fee because someone didn't do their job. It is one way to make money off people, on purpose. ⁸
If you value your money, don't bank here. They made repeated, unauthorized, Zelle Money transfers from my account even after I contacted them about the fraudulent transfers. When I asked for the money to be returned, they refused & stated "they didn't find an error."
Answer: No really I can't I mean from the very beginning they said they mailed it and then a week later when I called and they had not mailed it yet when I checked my bank they take the money out of my bank and then tell me they're going to hold the money for 7 days to make sure the money is there I think they take the customers for granted in a big bad way
Answer: From my experience, they appear to be nothing but a shady scam bank.
Answer: They offered nice rewards back It sounded more impressive than it is. Big mistake.
Answer: This is the same issue I'm having with Capital One. They make mistakes and then drag their feet and act like nothing is wrong.
Capital One has a rating of 1.2 stars from 936 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Capital One most frequently mention customer service, credit card and bank account. Capital One ranks 297th among Banking sites.