Capital One

To whom this may concern I have a Walmart credit card through Capital one financial I have been told on numbers of occasions I was sent a letter regarding the replacement card in which I have not received, every time I call, I have been told a different date, However I ask if the letter can be resent this has been refused no letter that I been told was resent on 4 time via email. I get misleading information and excuses regarding the letter concerning the Quick Savor card email me the letter,2 days ago I was told by manager very rude lady, did not get me any updated information in stand No accountability on the behalf of the company, just excuse after excuses. I still have not received any letter but was told if I call again all three of my account would be close. The Manager from Capital One sent a fake letter with Capital One Letter head in which I do not believe it came from Capital. I believe she sent it herself. If it indeed came from capital, I will be taking other and further action. My concern is I don't not believe Capital one will be sending anyone a Walmart replacement card which have a different name due to the changes Walmart discontinued their agreement in a lawsuit against Capital one. But the Customers are being held responsible due to Capital One Does not want to do what should be done is send the replacement Quick salver card. So now I believe Capital One trying to create a narrative and upset customer for asking, calling requesting update on the Quick Saver replacement card that they honesty really do not want to replace. Run fast Capital one operated office and do not stand on business.

CapitalOne credit cards just charged me $46.39 for a late fee and 28% interest, because I paid the bill ($239.00) on the day it was due, but it was after 8:00 PM. $46.39 on something I bought for $239.00. They are disgustingly GREEDY. I would not recommend CapitalOne to anybody. As you can see from this site, Out of a possible 5 stars, they got a rating of 1.15 stars. This is not the first time this has happened. When I called to ask for a refund, I honestly could not understand the man on the telephone. They would not refund the $46.39. I had 2 of their credit cards. I canceled both.

They don't allow deposits by check or debit card because they want to be able to steal from the people. I mean why else would they not allow deposits any other way but then take payments by check or debit?They say they are recording you on the phone but if you want to record them being dishonest then do it without telling them or they will not talk to you. Only scum of the earth conduct themselves like this. Here is the article proving they don't want people with money using their cards they want to live off the backs of the poor. SO GROSS. https://newrepublic.com/article/*******/worked-capital-one-five-years-justified-piling-debt-poor-customers If you see stars instead of numbers after the word article in the link the numbers are one five five two one two or google the article.

Capitalone did not help me resolve the problem i submited all the evidence i had to capitaone they gave me the credit then took it back,,, i asked for a increse on my credit limit,, i have a job and been with capitalone over 24 years and have a high credit score,, its a horrable company keep turning me down,i just dont trust capitalone, my capitalone credit card will not be in my wallet, i only trust my bank credit card that i will be using for my purchases

I tried to stop a payment that was cancelled. They were no help at all. I cancelled the card because it was going to get stopped one way or the other. They called back the charges of my purchases and didn't pay for a charge of $500 that they were suppose to cover and charged me for it. So did the new credit card for the same charge. When you owe them there is a deadline but not that way when they owe you. Stay away from Capital One. Discover is the best.

We bought a car, and they financed it we needed our plate transferred to another state and within one month we paid it off completely first of all they lost my title and then they never changed my address which I told them 10 times to change the address I still can't get my plate for my car and my temp. Tags ran out so now I'm without a car. I ask them to send us the lien they have on the car and they sent it to the wrong address of course they never did the change of address I can't believe they are still in business I'm glad we paid off the car and never want to deal with them again, the people that work for them don't really understand what you're saying I just got off the phone again and they said they will try and send it overnight today is Thursday and they said for me to call them back on Monday, for a tracking number that is not over night. I give up on this I think I need an attorney to help me out on this one.

This credit card company is the absolute worst.
They alerted me of a fraudulent charge which was great.
They then froze the account and said they were sending me a new card after I went through their verification process, which I did. That was on July 17th
I was supposed to get my new card with the new account # in 2 days which I didn't.
I did a follow-up call a week later to find out where the new card was & I found out that they never sent it & I would have to go through the whole verification process again. WTF I am not going through this again. I said screw it the bill each month finds me I gave you all the info and I can't give you the 3 digit security code if I don't have the new card. So I hung up.

I called again today same BS I informed a supervisor by the name of Irving ( a phillipino with the name Irving right). I went over very thing even read off the bill that I just received in the mail today 07/29/2024. He wants the whole security process again. I told him I have been a customer for over 30 years and I am not giving out my cell number again and if you can't send me a new card that I just verified everything on the new bill you can cancel my account after you take off all the points that I have accumulated.
I was told that can take up to 60 days to clear.
I told I am just paying what is owed after the point credit so don't give me that BS I have done it many times.
I told Irving that he can have fun explaining how he lost a customer of over 30 + years to the CEO after I contact him. So just cancel my account and never ever contact me again.

If I could give them negative stars I would! If you're a veteran I highly advise you to look elsewhere! Go to Navy Federal or USAA and don't look back! I have recorded calls asking them if they accept certain forms of payment because the language in the credit card contract was ambiguous. They assured me it was ok to try to use the form of payment that I asked them about and when I did it they restricted my account and cut off my cards without even warning or calling me and right when I needed them most. They even rejected me after I called promptly to rectify the problem. Luckily I have American Express or my car repairs would have came straight out of my own pocket. Don't use any services offered by these people! Again if you're a veteran stick to Navy Federal, USAA, PenFed! They'll give you higher credit lines and they actually respect you! If you're not military then go to Sam's Club and apply for their master card! Another non military option is the Upgrade credit card. They each have higher limits and they don't cut your card off without speaking to you to rectify the issue! Capital One is not reliable and how they treat their customers should be illegal.

I am so disappointed in the service by Capital One! There was a dispute with another company who withdrew money from our account. Capital one has been working on this and we have using our credit card with the extra security tip given by Capital One! After two weeks of using the card after the dispute, I went to the grocery store to buy groceries for my kids and the card was declined! I call
Capital One and they say because of the dispute they cancelled my card without intimating me! This is not
Acceptable! They say I will receive the card in 10'days! I appreciate them giving me a new card but not cancelling the old one without any intimation!

Capital One is by far the worst credit card/ bank I have ever dealt with. I have Wells Fargo, Citi, Chase, Discover, Synchrony, American Express, Bank of America, Best Buy, BMO, Home Depot, Lowes, JC Penny, Target, and US Bank and have never experienced anything like the treatment from Capital One.

About 15 years ago I had a credit card dispute in which a company shipped me the incorrect part for my car then told me they did not in fact have the correct part for my car and charged me a 30% restocking fee for returning the item despite it being their mistake. I opened a dispute with Capital One, and eventually, Capital One ruled in the companies favor and told me to pay the 30% restocking fee. Zero customer service, the lady on the phone yelled at me and hung up.

Now, just today, I looked at my savings account and noticed I received a $300 bonus for opening my new account and making a $50,000 deposit. Not the $750 bonus that was promised to me when I opened the account. I made the $50,000 deposit and left it in the account over 90 days as the terms stated, but I didn't get what I was told. So I called. Apparently, somewhere in the fine print it states that you must maintain the $50,000 balance for 90 days passed some magical 15-day funding period, so basically, it's 105 days, not 90 as stated. My balance went to $49,911 on the 104th day after the $50,000 was deposited, so I fell into the tier that receives a $300 bonus, not a $750 bonus. I lost $450 of bonus money by just ONE day and less than $100 under the correct balance, and they wouldn't budge.

I closed mine and my wife's checking, savings, and credit cards on the spot. I will absolutely NEVER deal with this company again.