Carchex

Not sure Carchex will post this review as I totally do not Trust them. After calling several Warranty companies we decided to go with Carchex as they talked a good game. We have never been so disappointed in our lives... after first three claims were rejected we put the money out ourselves. Then the engine on our 2011 Malibu blew. We took the plan that was said to cover repairs such as this. Car chex denied our claim. We called to speak with some one and was not only transferred several time but put on hold for over an hour.it was only when we complained to the Better that a manager contacted us and said he would look into this matter and get back to us... one week later we are still waiting. Please be vigilant and look into other companies. Carchex will cost you money and their customer service is the worst we have ever experienced... would not recommend this company... even to y enemies. No one deserves this type of treatment!

I purchased extended warranty through Carchex. Come to find out they are crooks. My trucks check engine light came on and I took it to the dealer. The dealer said turbo was bad and need a new one. I called my warranty company Carchex and what an experience. The truck sat in the shop for three weeks waiting on an adjuster to come out to verify the turbo was bad. 3 different adjustes came to look and all said different things. Long story short Carchex did not pay or fix anything. I lost so much money and time. If I just paid out of pocket I could have been back on the road the next day. Now 3 weeks has gone and missed several days of work. Had to pay for rental car. I am so pissed off and frustrated with Carchex. Please be careful with this company. They will Robb you. Shame on Carchex. Taking hard working individuals money. May GOD have mercy on you people.

So the outcome of the claims inspector's review was to deny any and all coverage because the cause, in his determination, was an uncovered part, the serpentine belt. So just how did he arrive at that conclusion instead of considering that the belt was first damaged by a covered part, like the compressor pulley seizing or binding? Also, when asked for a copy of the report to review for myself how that conclusion was made, I was told that the report is proprietary and unavailable to the customer. I could, however, submit such a request in writing, and, only if honored, would take up to 30 days to get it. I did have a pleasant conversation with a representative from CARCHEX, but he was not able to override the decision of the claims administrator, Assurant, in denying me the ability to receive a copy of the inspector's report. Funny, I thought Assurant works for CARCHEX, not the other way around!

I simply did a search of the most reliable auto warranties since my current warranty is about to expire. I found, after speaking with reps from three companies, that CarChex offered the best coverage at the last expensive cost. The rep I spoke with, Sara Newton, was very informative, polite, helpful, and professional. The choice was easy after three days of getting quotes.

If the duration of my coverage is as good as the process to obtain coverage, I believe that I will be more than pleased.

I would like to thank your company personnel at the customer services division for their excellent support. Mr. Menendez and Robbie took care of all my queries in a jiffy. Please accept my gratitude towards them for their speedy and efficient services. I was able to complete the transaction within seconds thanks to their attentive and alert presence. I would especially like to commend them both for their professionalism and superlative skills.