Car Computer Exchange has a rating of 4.3 stars from 712 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Car Computer Exchange most frequently mention customer service, timely manner and new pcm. Car Computer Exchange ranks 13th among Auto Parts sites.
Item shipped worked as promised and arrived ahead of schedule.
It was NOT difficult to understand, choose or order. Very simple and fast!
I was a bit upset as they didn't ship as expected because they didn't have my module in stock, that tested good, even though it states they have them in stock "Rebuilt" in their advertising, I found that troubling, it took a week and 5 days from order date till received when it was supposed to be 3-5 days till shipped and 2-3 days to receive, so there you are at the moment, will see how it performs.
Had to return because a part was broken. Waiting for replacement.
Easy to determine the appropriate computer for my vehicle.
ORDERING WAS SMOOTH, PRODUCT CAME IN AS DESCRIBED AND WORKED FIRST TIME NO ISSUES. CUSTOMER SERVICE ABOVE AND BEYOND TO KEEP CONTACT WITH.
Very good communication, product worked perfectly after installation
However, the instructions to mail the core back or pay an extra fee came as a surprise.
Answer: No, they sent us 2 non-working ECUs and I had to file a complaint with the credit card company to get my money back.
Answer: It would be easier to give a full grown lion an enema.
Answer: There are only really two ways to reach this company. The first way is to call the number and ignore all other menu prompt options and just press 1 for sales. It's all they care about. Otherwise you will be listening to elevator music for thirty minutes before getting dropped out of the system and calling back. The other way is to send an email and wait two to three days for a poorly typed one sentence response that doesn't fully address your issue, and this will go back and forth for a week until you finally get somewhere. Good luck and Godspeed. The other