CarCoverUSA

This is the worst place to buy anything from. If I could I will give them no star. I bought a part from this company and upon arrival the entire cut out and layout of the product had nothing to do with my vehicle's dash. I've contacted their customer service over the phone for 2 days with no answers. After this, I decided to email them with photos and full description of their poor and defective product (again with no answer). This pushed me to contact my bank to open a dispute and get my money back. Once my bank reverse the transaction and I got my money back, then they decided to contact me. Threading me and accusing me of stealing and using offensive vocabulary over their email communications. On top of everything they expected me to pay for the return label too… I am still waiting for them to email me a label so that they can have their defective product back (in the mean time they are charging me with fees and sending to collections…)

This is by far the worst customer experience ever. Be aware to don't buy from them or else if you receive a bad product you will go through verbal and email harassments (calling me a thief, sneaky, et cetera…)

Poor customer service for the wrong product. The car seats that we were sent clearly did not match our 2018 Toyota RAV4. When we called about the order they tried to convince us that the seat covers were made correctly. One of the seat covers had a notch cut out that did not go to anything. They also recommended that we take apart our plastic seat trim to install the seat cover. The trouble is that the trim contains electrical controls. We are pretty sure that they have not dialed in the design of a 2018 RAV4.

I ordered a full set of clear floor mat covers for my specific make, model, and year automobile from this company. The covers arrived and the quality of the material was fine, but they weren't cut very accurately. I have ordered similar covers for different cars in the past from other companies, and the profile of those matched my OEM mats very closely. With this order, I can tell there was an attempt to loosely match my OEM mats, but it was more like they estimated the dimensions from photographs instead of using actual dimensions. The driver side front cover and the rear mono cover at least covered 100% of the OEM mats, but there was some interference with seat rails foot rests, accelerator, and sides of the foot wells in the rear. That is not ideal, but it was acceptable to me. What was not acceptable was the passenger side front, which was shaped significantly different from the OEM mat (see pictures). There was no way to get it to cover 100% of the OEM mat. It left two areas of the mat exposed, one next to the center console right where a passenger's foot would generally rest, and the other toward the top right. I requested a return and was told I would have to pay return shipping even though the product was not an accurate custom fit as I was led to believe in reading the description on the website. Return shipping will be 30 to 50 percent of the cost of the product. Finally, the customer service agent I communicated with via email was very short and didn't seem interested in working with me at all. My advice for anyone about to do business with this company is to confirm the fit accuracy of what you are ordering and read the fine print on everything before you commit to an order.

I received my purchase from you late, I had purchased this item as a birthday present, I understand it's a custom item and that the ship date was only an expected date. But even after I paid to have the item shipped overnight for around $40.00, it took almost 4 days to get here. Not very happy with that what so ever. The quality of the product was good but seems to have been cut a little bigger then the size of our dashboard, hoping it will settle and for right.

I purchased a front and rear set of tactical seat covers for a 2019 Toyota Camry LE a month and a half ago. The estimated date of receipt has changed twice. I have inquired about my order and been told to check my email but all I was told by email was to check site. So will Car Cover YSA just continue to change date of anticipated shipment and never actually ship the product I paid for? This is stealing. If you are not going to provide the product I would like my money refunded in full.

I purchased a 14" kayak cover for my Carolina Perception 13.5 which is approximately 13" long. When disputing the actual size that was sold to me, the sales person assured me that the size I purchased "EGA-C2" as stated on the tag was in fact 14" long and I needed to buy a bigger one. The sales person refunded me the money for the kayak but did not provide a shipping label to exchange said size so I had to pay over $30 for the shipping. Not really sure why I would need to pay shipping to return something that was not right.

If I could rate CarCoverUSA negative reviews I would. The product arrived late. CarCoverUSA sent the wrong product. No customer service number. This appears to be a small business run by one or two people based on this man's unprofessional and aggressive emails. I would have been willing to exchange, but this person clearly did not want to work with me and was playing games. I told him I wanted to do a return, submitted pictures of this product and he did not accept my pictures. I told him I would be disputing the transaction since he would not return the product, he stated that he would "put a lien on me" and to never contact him ever again. Apparently CoverKing is the distributor, I got them on the phone as well and they did not seem overly excited to return the product or work with CarCoverUSA owner on getting my refund. After initiating my dispute for the $159.99 product that does not fit my vehicle, two days later I received an email from CoverKing to go ahead and return the product by mail. I paid for the shipping of course. No correspondence or apologies from either company of course. Dispute is still open, neither company has gone out of their way to help me or fix this. The only thing that seemed to work was disputing the transaction when they refused to accept the return. By far the worst buying experience ever. Stay away from CarCoverUSA and CoverKing. I wouldn't touch them with a 10 foot pole. I feel I got wrecked into by these two companies.

Doesn't fit right buyer beware that more than half of the covers they sell here are hit or miss I've ordered from here at least 2 times an it seams that the first order fit but the second order was way off on the pattern an you will be lucky if you even get your money back an if you do it will only be half of what you paid because they will lie an say that you don't know how to install it even if you provided pictures clearly showing it doesn't match up. Stay clear of this jip joint

This was the companys official response to my shipping quandry, note either address accepts US mail delivery thus their excuse is as flawed as their service. You can find what you are looking for elsewhere.

"I'll be glad to have them charge you full shipping price to the smart $#*! customer who wants to know why
It was not delivered to his office... when he gave a home address,
Why it was returned... when he choose US mail but does not get US mail delivery,
Unbelievable."