This company provides terrible customer service. They hide behind their email anonymity. When trying to converse about the Carhartt seat covers that didn't fit they placed all blame on me stating I was installing them wrong. They guarantee proper fit or your money back minus shipping and 20% restock fee. I sent pictures to show the fit was incorrect, and received emails stating I was installing them wrong. When I requested a contact name and number to talk to someone on the phone my request was ignored. The phone numbers *******507 and *******926 go to an answering machine that says to communicate by email. No correspondence from them ever included a person's name. How much more impersonal can they get?
When I requested a full refund because the product didn't fit they said photos were necessary and that Carhartt would need to see and make a determination on fit.
(Another attempt to push blame and responsibility on another.) The photos were sent and CarCoverUSA responded to them with their own photos stating the covers were being installed wrong. Later in the string of emails they denied ever getting pictures that they needed from me to converse with Carhartt.
I made request to have my refund be processed as quickly as they processed my purchase. No response was given to this subject. I also made a request that they consult with the company owner, Joseph. Durso, to be sure he wants his company run in this manner. No response was given to this request.
I wonder if the operating plan of this company is to send products out that are unsuitable and collect partial payment (restocking fee of 20%) when they are returned.
I would' t recommend any business transactions with this company!
Ordered a dash cover really liked it and was easy to put on. The instructions were easy to follow had no problems
Good customer service and product performed as described. Fast response to questions by a real human being. Reasonably fast shopping, all good.
Cover fits tight even without the mirror pockets. Covers the wheels too. Great product. Worth the money.
Thx for such a lovely collection of stuff for cars, im very happy with my order, it came on time without any issues. And i loBe it so much. Thx
The cover look great, would have been nice to have black as a color choice. The gray looks fine in a black interior.
My hood protector got here on time and fit my truck like a glove the quality is top notch. Thabks for the fast and friendly service.
The dash cover I ordered is so awesome! Thank you so much for the perfect fit, perfect monogram, and follow up care! I will definitely come again!
As of now I have not put on my truck but as soon as I do you'll be the first to know the quality and color all seem to be exactly what I ordered thanks I Gonzalez
Very nice. Just as advertised. Looks good on the dashboard. Covers all the faded sun damage. Very satisfied.
The dash cover that was made for my vehicle was professionally embroidered and is definitely to my liking...
Very good quality carpet with a high grip backing to help prevent movement. Very happy with my purchase.
I ordered and received in a timely manner great customer service very polite... products that I ordered were very good quality
This is my third order... due to change in autos... live in the desert... they work better than anything i have I have had in the past.
I got a 16 Highlander and it has leather seats. I was looking on carcoverusa and found just what I was looking for and they fit prefect.
My cover is a great cover but overall it's a little short to cover the dash right way. The cover what I want it to cover but does cover what I want
When I saw what was online I was concerned but it was exactly what I ordered. Color and monogram were
As orders as well
Instructions don't match the product. The pictures in the instructions do not match the bra. The hooks for the hood are too wide.
Cover fits fine on mines. I like it! Wish the writing could be black but otherwise no complaints here!
A + great seat cover, durable, stays in place would not hesitate to recommend this product very well made
Overview
CarCoverUSA has a rating of 3.2 stars from 131 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarCoverUSA most frequently mention and good quality. CarCoverUSA ranks 38th among Auto Accessories sites.
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- Staten Island, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members