website thubmnail of Carousell
How would you rate Carousell?
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Philippines
1 review
2 helpful votes
Follow Arch P.
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Bring back OLX
October 14, 2019

It's so difficult to use this app because you cannot narrow down the search to your preferred location and simply chat with the seller. What happened?

Date of experience: October 14, 2019
Singapore
1 review
2 helpful votes
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As a seller I was targeted for no reason to bring down my listing, all i can think of is I BLOCKED 1 of their staff as he kept harassing me to let him try out his voucher. Luckily i dont like to sell here as most buyers are cheapskates and as a genuine seller, not a good marketplace, this site best only for dumping anything that you do not want.

Date of experience: July 19, 2019
TW
1 review
4 helpful votes
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Very Worse Experience
December 1, 2017

Scammed. Not secured. No user protection or follow up from the website. Would not recommend using. A few false reports is enough to get your account restricted.

Date of experience: December 1, 2017
Singapore
3 reviews
13 helpful votes
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Very good :)
October 30, 2015

Just make sure the seller is trustable and reliable before making any purchase, if you are afraid of scammers, u can meet up and view your product before paying. Highly recommended!

Date of experience: October 29, 2015
Malaysia
1 review
3 helpful votes
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Hi guys, please let me rant. I am so so so pissed off right now. It all happened earlier this morning, around 3:40am until now. I havent sleep okay. I cant accept of what had just happened to me.

I have been attacked by a few suspicious account while I was busy listing my items I wanna sell off.
Been loyal with this app for 5 years now, (got 89 reviews of 5/5 ratings from both sellers and buyers ;) have never had a single issues until just now. Just after I reported issues regarding the fraudulent attempt to my account then out of the blue, my account has been suspended. After all the hard work on writing those detailed descriptions, ( yes i love writing down long descriptions) Oh my god. It was so unfair!

Ive spent almost 3 days to get nice shots of photos, and try to get some interesting ideas on how to attract buyers and now it all went down the drain! I'm telling you my friend, put yourself in my shoes and see how pissed you are. I am the midst of looking for some cash, this my side business. I am no longer working because of the Covid and Carousell did this to me without any inquiries or any warning notice. It is such a shame! Lousy management team you are!

I am terribly frustrated and I need to CURSE right now. I am in the need of cash, i mean fast cash to get thru over this pandemic. Not gonna lie this app were reliable and used to be very helpful to me, but now reading at all the hatred from the ex-users i think i'm gonna say the same thing too GO TO HELL Carousell. BYE!

Date of experience: June 22, 2021
Singapore
1 review
2 helpful votes
Follow Tsui K.
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I just received an email from the support team, if they can even be called that that I was harassing other users on carousell. All because a seller offered me a $3 discount in the late evening if I drove across the country to his house before the day was done, so naturally I called him crazy because why on earth would I drive across Singapore to save $3 and waste more on gasoline?

Harassing? Really? My Carousell account, tsuikyit has over 50 5 star reviews for a reason. I didn't get to this point by being toxic and abusive on the site.

It's unbelievable how many nutcases are on Carousell and even more how the support team treats those who boost listings like royalty and those like me who are strictly free users, like scum of the earth.

If anything, all it takes is for a new competitor to come into town before Carousell wakes up and makes serious changes. With how they're running the show it's obvious that money is their main focus, rather than giving second hand items a new life.

Search up anything and you'll be bombarded with ads instead of what you're looking for.
And trust me, with how I'm being treated as a user and their support being is hit or miss, I'm making the transition to just cough up more money and buy my things brand new elsewhere.

I'm not going to support an online marketplace with behaviour that clearly pressures people to boost listings if they want to be given special treatment.

Again, look up my Carousell profile by the name of tsuikyit if you're doubtful of what I claim. Drop me a message on one of my listings if you're curious in any way and I'll be more than happy to talk. It's just so frustrating that a company has the gall to stealthily have a system in place where free users have to abide by the rules, and those who pay up for Carousell Coins (which expire, by the way!) can do anything without any consequences.

Date of experience: December 29, 2022
Australia
1 review
7 helpful votes
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Website told me there was nothing they could do after I was scammed by a user. No user protection or follow up from the website. Would not recommend using.

Date of experience: August 16, 2017
Malaysia
1 review
2 helpful votes
Follow Fatima H.
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Some things are sold for SO cheap but recently buyers can't seem to accept it & complain about it. It's like they only want to buy things that are only $1.

Date of experience: September 10, 2017
Australia
1 review
0 helpful votes
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Be careful
January 15, 2021

I bought an item from Carousell on a site for janinemiqui. I was asked to transfer money directly into her bank account. As it was a small amount, despite being cautious, I transferred the money on 20th December 2020. Despite contacting the seller many times, the item did not arrive. It was unfortunate that the item I had ordered was something I really wanted, the small cost was secondary. The only way to communicate was by chat, and then, just after Christmas, nothing. I kept trying to contact the seller and eventually contacted Carousell complaints. They were sympathetic but apparently have little control over the seller. Eventually, after sending another unanswered chat, I threatened legal action. My goods arrived having been posted 3 days before despite the seller telling me (by chat) that the parcel had been sent two weeks ago. I won't be doing any dealings with this particular seller and warn anyone reading this to be extremely careful. I will have second thoughts about the whole Carousell organisation.

Date of experience: January 15, 2021
Australia
1 review
6 helpful votes
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I had heard this was a great platform to buy and sell preloved items. I went ahead and uploaded a roughly 8 items of clothing for sale all under $10. I received a couple of likes immediately which I thought promising. Then nothing. I just kept getting notifications to come back and upload some more things. Even when I browsed to see if I would be interested in buying anything, there were so many listing to look at but they were all $#*! i. E just ads from users to come check out there profile and do you want to swap etc. When I could find actual items for sale they were asking for ridiculous prices - $45 for a used t-shirt? Seriously? I left it for a couple months forgetting that I had even listed anything and just last week i got a notification and an email saying they were going to hide my listings because I had not been active for a long time. They said if I log in, it would reset and the listings would remain active. So I did, I logged in and liked a few items. Today (a week since that email) I received another email saying that all my items have been hidden due to inactivity. I give up - what a complete and utter waste of time!

Date of experience: June 27, 2017

Overview

Carousell has a rating of 1.8 stars from 98 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Carousell most frequently mention customer service and support team. Carousell ranks 540th among Marketplace sites.

service
22
value
20
shipping
18
returns
17
quality
19