Ordered 31 July 2019 and received email that Worldpay had taken my money for payment. That is all I heard - they ignored my 5 emails and 7 telephone messages UNTIL I was fortunate enough that Trading Standard Grampian intervened. I initially contacted Citizens Advice Bureau, as Google advised me, on ******* ******* who if they consider the enquiry serious enough notify the Trading Standard Officers in the area to help. Trading Standards were extremely helpful and almost a month later CarPaintRepair returned my payment. No apology for their poor Customer Service. I note from their reviews that they have received 1 Star ratings SINCE 2009. How do they function! I believe now that I have published the correct method to contact these people they may improve OR have this review removed. Don't let people like these spoil on-line shopping...
This must be the worst company on the internet.
Takes your money but
You never get tour paint!
They will never answer the phone
They will never reply to your emails
How a company like this is allowed to continue to trade I will never know
Have reported to Trading Standards today
Report to *******@westlothian.gov.uk to get your money back...
I didn't get an answer for days, then a 'dealing with it' e mail from them, then totally the wrong paint colour.
I hate getting scammed. Use this e mail to report...
Same experience as all other disgruntled customers no paint no one answers the phone or reply to emails.
Requested a refund but not holding my breath. Stay away from this dodgy outfit.
If you are reading these reviews I guess its too late.
Terrible communication, absolutely horrendous service and can't tell you about the product as it hasn't arrived after 10 days and judging by the way this company seems to operate probably never will. If you have a choice between cutting off your right leg and ordering from this shower may I suggest a good, sharp butchers knife
Money taken a couple of days after the order sent. Paint arrived 5 weeks later! Had to pay excess delivery charge although I paid for delivery already. Never answer the phone or reply to emails. Save your money and frustrations - go somewhere else!
I ordered touch up paint from this website, they sent an email to say my order has been processed and the paint is on it's way. That was three weeks ago. None of my emails have been replied to or phone calls answered. Must be a scam website. Will be reporting to Trading Standards.
Two weeks so far. Many emails eventually got the response that they have sent my order, but if it doesn't arrive, I should get in touch.
It's almost as if they think it might not arrive...
Why are they in this business? It can't be much fun for them fielding all these problems.
Do not believe this site. I ordered and paid for touch up paint and 30 days later have yet to receive the goods despite numerous telephone calls which are never answered. Emails, too, are generally ignored by this site.
I've ordered and not received they will not acknowledge my calls or emails I'm taking it further. Contact:- https://www.advice.scot/contact-us/send-us-your-questions.
Overview
CarPaintRepair has a rating of 1.6 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarPaintRepair most frequently mention trading standards, wrong colour and answer phone. CarPaintRepair ranks 348th among Auto Repair sites.
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