I ordered paint for my wifes car and the wrong colour arrived. I then phoned on several occasions to get the the same message, to send an email which I have done now three times over ten days, without any reply. So much for their twenty four hour promise. I have now gone back to my credit card company to try and reclaim my payment.
Chris.
I am the same as everyone else paid my money no goods avoid these con men at all costs its no use trying to contact as they don't respond to phone calls or e mails I have now ordered my paint elsewhere wish I had read reviews before ordering bd Henley oxon
I thought I was on my own trying to get my order or money back until i stumbled across Trust pilot and saw all the reviews here - I have exactly the same issues as everyone else.
First they emailed me to say its on its way, then a day later to say they have lost the order - what? - polite email back to them and nothing despite a barrage of emails from me threatening trading standards and legal action - I've now informed all the classic car forums I'm on about their service and and have asked my bank to get the money back - what's wrong with these people?
Update:
Contact Sally Burton at West Lothian Trading Standards - just email them and she will get your money back - they claim they sent it out - yeah right
Appalling! I should have read the reviews before ordering paint from them. They were fairly quick to send an email claiming the paint was on its way, BUT IT WASNT. After a while a further email saying they couldn't find the paint colour from my Reg - so why do they claim they can do this? I had to email them the paint code and the name of the colour. I am still waiting, 5 weeks after the initial order for some sort of response.
In common with most respondents I have waited an age emailed, phoned and then lo! Got the paint this morning, oh wrong colour my car is grey not bright blue, shook the container for a few minutes to make sure, no all wrong, mind it does smell funny, took it to my mate, a car sprayer and he says it's isocyanate and is banned and extremely flammable too.
Daren't tell the postman that.
Told citizens advice about it though
Suggest others do too.
Wish id have seen this site before! Ordered 1 set of paint in June arrived no problems. Ordered a second set 18 aug and guess what no paint as of 6 september. Emails are returned undelivered and calls not answered. Keep away from this site its unbeliveable that nothing has been done about them and they still continue to trade! Trading standards will be receiving a complant about them from me. Hope the cowboys get shut down and as other reviewers have said spend a little extra and get the paint from the dealers at least you won't lose 25 pounds to a dirty robbing *******!
I ordered paint 0n 7th April 2014, money taken immediately by WorldPay but still waiting for paint nearly 4 weeks later. They don't answer phone, just has a message saying emil them and they will answer within 24 hour! Emailed them several times over the next three weeks and each time they eventually replied saying the order would be dispatched shortly. Eventually they stopped answering. Still no paint. Have demanded a full refund but don't hold out much hope. Treat this Company like the plague, they appear to be running a scam. I suggest the fraud squad should investigate them.
Where is my paint as ordered? If unable to fulfil order please refund. No reply to phone calls and E. Mail. Why are you still trading if unable to fulfil orders?
I only wished I had checked the reviews before buying from this company. I paid for paint that was not required, full return refund was promissed, they do NOT take returns. They simply refuse to answer e mails. How can a company that has the reviews on this site still be trading? Not responding to customers, lying about your terms and conditions, do yourself a big favour and steer clear. victorbennetttales.co.uk
Placed an order on 28/5/15 with Carpaintrepairs for a touch up kit for a Citroen C4 providing just the registration number. Then read all the bad reviews. However to be fair, "lo and behold" I have today (5/6/15) received the kit with the correct colour.
Mr Yates Swadlincote
Answer: Telephone Citizens Advice Bureau on 03454 040506 - if they consider the matter serious they notify Trading Standards. It worked for me - I got my refund but no apology.
Answer: Contact Citizens Bureau on 03454 040506 - if they consider the matter serious enough - and it is - they notify Trading Standards. I got my refund but no apology After almost a month. Don't let them win...
Answer: Contact Citizens Advice Bureau pn 03454 040506 who will if they consider it serious enough - which it is - notify Trading Standards Grampian. I got my refund but it took almost a month. Don't let them win...
CarPaintRepair has a rating of 1.6 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarPaintRepair most frequently mention trading standards, wrong colour and answer phone. CarPaintRepair ranks 348th among Auto Repair sites.