I have been waiting 3 weeks for my paint. The only response I get from them is that they have been on holiday up until 18th July and have a massive backlog. All should be resolved within 7 days. It is now Aug 24th and still no paint or direct correspondence from them. I fear the worst!
Avoid. Two updates since my previous review: 1) I've bought the paint from paints4u, they are excellent. 2) I've received a refund from carpaintrepair. Here's how: Google "trading standards citizens advice". You can't contact Trading Standards directly, unless you are a business, but Citizens Advice will contact them for you. Citizens Advice and Trading Standards are both friendly and helpful. Do pursue a refund, even for a small amount. Trading Standards are watching this "trader", but they are grateful for more evidence. (I've put "trader" in quotes because, as they do not often send any goods, they do not trade.)
Not a question. But want a answer, to why paint that ordered over 3wks ago hasn, t arrived. I have googled address and there is no CarPaintRepair shop there. Right where the shop should be is a Trader under the name of LothianBody Shop. Weird.
AVOID***Order placed 26 Feb, advised shipping shortly on March 3rd. Nothing by the 8th, sent e-mail & got reply stated it had been sent, allow a few more days. Nothing by the 14th so mailed again, no reply. Still nothing today 21st, asked for refund. I guess that is my money gone!
Ordered paint for my car on the 30th of june, its now 18th of july still not recieved it. Telephone them but its always an answer machine, emailed them several times which they have ignored. I contacted office of fair trading, which advised me to check with company house, surprise, surprise, they are not registered was advised to report them to Action Fraud (*******040) which work alongside of the police. They are now investigating. Would advise everyone to ring this number, now i am hoping my bank can recover my money
Contrary to all the other reviews, I recieved my 2 touch up kits both of which were metalic, one which was for a none UK car. Both colours made a good match. You do need to send them the paint code rather than a reg No.It did take 6 days to recieve my order.
I ordered on Tuesday 27th April 2010 using both my car registration and colour code.
I emailed them on Wednesday looking for a delivery date but my emails were returned as undelivered. Starting to get worried.
Thursday, I called the number on the site which had lines open from 9.30am to 4.30pm - no answer. Getting very worried now.
Friday, googled carpaintrepair.co.uk and go into panic mode reading all the bad reviews.
Friday 30th April afternoon, delivery arrives! Not special or recorded but delivered none the less. Colour matches perfectly.
Spot on job. Very happy customer.
My experience much as others, no calls answered, did get someone at the body shop but he was 'on holiday' and new nothing about paint supply op, no response to emails, (except to tell me they were on holiday, this a week after the date mentioned) no response to request to cancel, SENT FOUR TIMES. Only good news, received my order and paint seems to be of reasonable quality. A cowboy operation that should be shut down.
Sent the wrong paint, they do not answer phone or Emails I rec'd what is obviously their standard email "Hi Thanks for your email. We check and respond to our emails as often as we can. For an instant response please call us on ******* *******. (Call answered Mon-Fri 10am till 2pm then 2.30pm till 5.00pm) Many thanks CarPaintRepair" have been phoning at the times given for nearly 3 weeks. It is obvious I'm going to have to try other methods that is if they are still in business?
Not only did CarPaintRepair said the wrong colour paint, they also never sent the correct one as promised. WARNING - They do not exact match consistently. WARNING - They mis-sell, this is against the law.
The only way to highlight this company failures is to complain to Trading Standards - *******@westlothian.gsx.gov.uk - he knows all about them.
Overview
CarPaintRepair has a rating of 1.6 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarPaintRepair most frequently mention trading standards, wrong colour and answer phone. CarPaintRepair ranks 348th among Auto Repair sites.
- Visit Website
- Whitburn, WLN
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members