Overview
CarShield has a rating of 4.2 stars from 4,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop and great experience. CarShield ranks 1st among Auto Repair sites.
I needed to know if my starter was covered, as it was difficult to start my car.
My problem was taken care of swiftly and saved me money.
We're happy to hear this. Let us know if you need anything else.
Courteous employees, company stands behind policy.
I had questions about my coverage and they were answered very well.
No problem with the car dealer or Car Shield.
I'm well satisfied with this experience.
Car shield brings customer service to a superior level for its members.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Wanted to send the shop substandard replacement parts and not pay for services.
Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.
Cashier is as smooth and Silk they treat their customers Fair
Called to submit a bill but waited too long. My bad.
Quick responses good information. Very attentive user friendly.
Thank you for your time and review. If you have any questions give us a call!
From beginning to end...I received superb, helpful efficient service.
We appreciate your support. If you have any questions don't hesitate to give us a call!
Kind and caring representative, gave me options for local service. Thank you.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Different information given to the repairman than to me
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
What I needed to get taken care of you would not take care of it
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates. We do go over what is covered with you on the initial phone call and also send you the policy. Please give us a call if you have any questions or concerns.
I wanted my battery to be covered. They would not cover my hybrid battery.
Agent was very helpful on helping me with my claims & very knowledgeable on selecting my services
Thank you for your time and review. If you have any questions give us a call!
The feedback remains as previously stated. Sorry, what you get is what you get.
The questions i asked were answered amd i was satisfied
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
I am still waiting for my refund. I will bot comment until i receive it
Sometimes you had to talk to many agents on a call and answer same questions over and over.
We appreciate your support. If you have any questions don't hesitate to give us a call!
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- Saint Peters, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and we are always here to help. Please give us a call if you need anything else!