business logo of CarShield

CarShield

Overview

CarShield has a rating of 4.2 stars from 4,862 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop and great experience. CarShield ranks 1st among Auto Repair sites.

service
2,056
value
101
shipping
36
returns
38
quality
90
This company responds to reviews on average within 1 day
+19
How would you rate CarShield?
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Georgia
2 reviews
0 helpful votes
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They're terrible at paying for repairs.
January 17, 2024

They dont want to pay for anything that goes wrong with my vehicle.

Date of experience: January 10, 2024
Carshield R. CarShield Rep
over a year old

We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.

Arizona
2 reviews
0 helpful votes
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Change of billing method
January 5, 2024

Just needed to schedule payments on a different credit card.

Date of experience: January 5, 2024
Carshield R. CarShield Rep
over a year old

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Tennessee
1 review
0 helpful votes
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All the thing had to do before I can at my car fix.{not good}

Date of experience: January 5, 2024
Carshield R. CarShield Rep
over a year old

Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.

Florida
1 review
0 helpful votes
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Had great customer service
January 7, 2024

Answered phone in a timely manner. And very polite

Date of experience: January 7, 2024
Carshield R. CarShield Rep
over a year old

Thank you for your time and review. If you have any questions give us a call!

New York
1 review
0 helpful votes
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Great customer service, fast and freindly.
November 19, 2023

Always ready to help, great coverage at a great price.

Date of experience: November 19, 2023
Carshield R. CarShield Rep
over a year old

We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.

Maryland
1 review
0 helpful votes
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A great experience
November 11, 2023

I had a great experience with a customer service representative.

Date of experience: November 11, 2023
Florida
1 review
0 helpful votes
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Great service
November 16, 2023
Updated review

Very knowledgeable, very courteous. Great experience with all sales advisors.

Date of experience: November 16, 2023
Carshield R. CarShield Rep
over a year old

We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.


Great experience
August 11, 2023
Previous review

The customer service representative was very helpful and knowledgeable.

Date of experience: August 11, 2023
New York
1 review
0 helpful votes
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Excellent
December 8, 2023

Excellent they really did the treated me with respect and did the job

Date of experience: December 8, 2023
Arizona
1 review
0 helpful votes
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Wish I got car shield years ago,love it.
December 9, 2023

Very professional and very quick with approving my repairs.

Date of experience: December 9, 2023
Carshield R. CarShield Rep
over a year old

Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.

Colorado
1 review
0 helpful votes
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Bad experience
December 18, 2023

My experience with car shield was very very very bad. I will never recommend anyone to car shield.

Date of experience: December 11, 2023
Carshield R. CarShield Rep
over a year old

Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.

Florida
1 review
0 helpful votes
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FOR MANY MANY MANY MANY YEARS CAR SHIELD HAS BEEN SIMPLY AMAZING AND DEPENDABLE AND AWESOME TAKING CARE OF ME AND MY FAMILY.

Date of experience: December 11, 2023
Carshield R. CarShield Rep
over a year old

Thank you for your time and review. If you have any questions give us a call!

Florida
1 review
0 helpful votes
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Awesome amazing best investment ever!
January 2, 2024

I loved the service. Saved me thousands of dollars!

Date of experience: January 2, 2024
South Carolina
1 review
0 helpful votes
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Payment Type Management
January 3, 2024

Customer service listened carefully to my request intentionally and promptly took action.

Date of experience: January 3, 2024
Virginia
1 review
0 helpful votes
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Pure professionalism
January 4, 2024

Courteous and very professional right to the point problem fixed

Date of experience: January 4, 2024
Illinois
1 review
0 helpful votes
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So far, so good.
January 4, 2024

No problems yet to report, but I feel protected for any major issues with my car.

Date of experience: January 4, 2024
South Carolina
1 review
0 helpful votes
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Worry free
January 4, 2024

It very comforting knowing that I have back up if my car breaks down

Date of experience: January 4, 2024
New Jersey
1 review
0 helpful votes
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Good service
January 4, 2024

Had my vehicle repaired and car shield paid the bill in full

Date of experience: January 4, 2024
Illinois
2 reviews
0 helpful votes
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So far it's been good.
January 4, 2024

Have not much to say. I've only been with y'all a short time

Date of experience: January 4, 2024
Arkansas
1 review
0 helpful votes
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No problems
January 2, 2024

No problems with customer services. Everything went smooth and in a timely manner.

Date of experience: January 2, 2024
Oregon
1 review
0 helpful votes
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Excellent help. Resolved!
October 31, 2023

Very Good. My issue was resolved. Thank you very much.

Date of experience: October 31, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!