business logo of CarShield

CarShield

Overview

CarShield has a rating of 4.2 stars from 4,847 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop and great experience. CarShield ranks 1st among Auto Repair sites.

service
2,051
value
101
shipping
36
returns
38
quality
90
This company responds to reviews on average within 1 day
+19
How would you rate CarShield?
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Texas
1 review
0 helpful votes
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Prompt and courteous service.
November 4, 2023

The lady I worked with was patient and well informed in her responses to my questions.

Date of experience: November 4, 2023
Carshield R. CarShield Rep
over a year old

Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.

Texas
1 review
0 helpful votes
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Very well satisfied
November 3, 2023

Very well satisfied always takes care of my problems

Date of experience: November 3, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your support. If you have any questions don't hesitate to give us a call!

Washington
1 review
0 helpful votes
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Customer service was awesome!
November 4, 2023

Customer service was very helpful with my concerns and needs.

Date of experience: November 4, 2023
Carshield R. CarShield Rep
over a year old

We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.

Texas
1 review
0 helpful votes
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You helped with my payment.
November 7, 2023

Called to tell you I could no longer make the payment and got help with lower payments.

Date of experience: November 7, 2023
Carshield R. CarShield Rep
over a year old

We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.

Massachusetts
1 review
0 helpful votes
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All is good.
November 5, 2023

Very happy with the service.could not ask for more.

Date of experience: November 5, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your support. If you have any questions don't hesitate to give us a call!

Texas
1 review
0 helpful votes
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Complete Satisfaction
November 5, 2023

Fast, easy, efficient and mission accomplished! All managed expertly by
Telephone.

Date of experience: November 5, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your support. If you have any questions don't hesitate to give us a call!

New York
1 review
0 helpful votes
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Payment
November 7, 2023

My payment was supposed to be taken out on the 5th of this month. It hasn't.

Date of experience: November 7, 2023
Carshield R. CarShield Rep
over a year old

Thank you for your time and review. If you have any questions give us a call!

Maryland
1 review
0 helpful votes
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Bill payment
November 6, 2023

The representative had a good customer service attitude. My issue was resolved in 2 mins.

Date of experience: November 6, 2023
Carshield R. CarShield Rep
over a year old

We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.

Michigan
1 review
0 helpful votes
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Easy to understand terms.
November 6, 2023

Representative was very good at explaining terms and booklet is easy to understand.

Date of experience: November 6, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your support. If you have any questions don't hesitate to give us a call!

Washington
3 reviews
0 helpful votes
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Good value
November 6, 2023

Customer service worked with me to adjust my monthly payment and auto policy.

Date of experience: November 6, 2023
Carshield R. CarShield Rep
over a year old

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Wisconsin
1 review
0 helpful votes
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Very reliable
November 6, 2023

Very reliable. Glad I got Car Shield helps me out a lot.

Date of experience: November 6, 2023
Carshield R. CarShield Rep
over a year old

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Illinois
1 review
0 helpful votes
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Great service
November 4, 2023

The customer service people I talk to but very curious and on point.

Date of experience: November 4, 2023
Carshield R. CarShield Rep
over a year old

Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.

Illinois
1 review
0 helpful votes
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Good customer service
November 7, 2023

Woman very patient, answered question,very polite.

Date of experience: November 7, 2023
Carshield R. CarShield Rep
over a year old

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

Rhode Island
1 review
0 helpful votes
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Assurance contacted me by mail stating my contract is being cancelled for non payment

Date of experience: November 6, 2023
Carshield R. CarShield Rep
over a year old

Thank you for your time and review. If you have any questions give us a call!

Virginia
1 review
0 helpful votes
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Always helpful service reps
November 7, 2023

Checking contract questions and prices on services

Date of experience: November 7, 2023
Carshield R. CarShield Rep
over a year old

We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!

Michigan
1 review
0 helpful votes
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I'm satisfied.
November 7, 2023

Only used it once but was very happy with the out come.

Date of experience: November 7, 2023
Carshield R. CarShield Rep
over a year old

We’re happy to help. Let us know if you need anything else.

Pennsylvania
1 review
0 helpful votes
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Over all experience
November 9, 2023

All my questions were answered in a simple way that I could understand

Date of experience: November 9, 2023
Pennsylvania
1 review
0 helpful votes
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Quick Update
November 16, 2023

I only called to update my credit card. It should have been easily accessible on the App.

Date of experience: November 9, 2023
Pennsylvania
1 review
0 helpful votes
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Received very great service
November 10, 2023

Got the best and friendliest service anyone could ask for. Thank You!

Date of experience: November 10, 2023
Carshield R. CarShield Rep
over a year old

We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.

North Carolina
4 reviews
0 helpful votes
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Responsive customer rep
November 11, 2023

Had to update my billing. Customer rep very helpful and accomplished quickly that day.

Date of experience: November 11, 2023