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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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The most important thing to myself is how much information given to me for clarity and understanding. If I had a question about anything we stopped and talked about my questions, that's most helpful for me. Thanks John
I have been a customer for 4 years and under the impression that I was covered including electronic and powertrain. Well I found out differently today. My limitations were not explained to me at time of enrollment with CarShield. I was charged $300.00 today for diagnostic time only. Nothing was repaired because carshield did not honor what I thought I had coverage on. Very big disappointment after 4 years when I finally made a claim to be denied. I was not aware I will reevaluate my confidence with Car Shield.
Keven, to help you better understand your coverage, we’d be happy to provide a detailed breakdown of your policy, clearly showing what is covered, what is excluded, and any limitations that may apply. We encourage you to reach out to our Customer Service team at 1-800-587-4162 with any questions or concerns. Our representatives are here to assist you and make sure you feel confident and informed about your coverage.
Car shield and American Auto Sheild both promised me rental car reimbursement and they refused to give me the money back for my entire rental because they couldn't find a part on time.
Diane, we understand how frustrating it is to deal with rental costs during a repair, especially when parts delays are involved. The rental benefit is based on the terms of the contract, including daily limits and maximum coverage amounts, which can affect reimbursement when a repair takes longer than expected due to part availability.
If you’d like us to review your claim details and rental documentation, we’d be happy to take another look. Your satisfaction is important to us, so please feel free to reach out and we’ll work with you to address your concerns.
Well my truck went into the shop for an we call them an they like I would let u know what's goin on an that was a lie an I had to pay $2223. 43 to get my truck out the shop bc yall $#*! didn't won't to pay anything an why is I'm wasting money money on something that's nt help me?
Rodney, we apologize for the frustration you experienced with your recent repair. Upon further review, the information provided to us by the repair facility indicated that the work had already been completed on the vehicle. The contract does state that all claims must receive prior authorization before any repairs are performed.
We understand how upsetting this situation has been, and we apologize for any confusion surrounding the process. We encourage you to contact our customer service team so we can review the details and look further into the matter for you.
I had called car shield to find a local repair facility and they were very accomidating to me. I got an appointment with Firestone complete auto care in Wallingford right away, i am currently waiting for word on the time frame for repair. AL G.
Albert, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
It's the smartest decision I've ever made to get Car Shield and worth every penny. I tell anyone who will listen if you keep your maintenance up the have no problem sending a inspector out to verify the repairs need and keep you updated with their findings. A lot of bad reviews have been posted about them. But if you do your part they will do theirs.
Debra, it’s wonderful to hear how well things have worked for you! We appreciate your support and are glad you’ve had such a positive experience with your coverage and the inspection process. If you ever need anything or have questions about your plan, feel free to reach out.
I had a financial problem of fraud where my bank account was put on hold. After contacting a CarShield representative they helped me and gave me time to correct the problem. Then when I got a new account I called and they took care of me.
Harold, we’re really glad to hear our team was able to be patient and supportive while you worked through the fraud issue with your bank. It’s great that everything was able to get sorted out and updated once your new account was ready. If you ever need anything or run into questions in the future, we’re always here to help!
I have the Diamond Coverage, overall it's a very good package. I had an electrical issue with my CTS, a taillight short circuit! It was not covered under my warranty. The Dealership took advantage of the opportunity to inflate the cost ( Commission Based)!, instead of a turn signal bulb for $5, it cost me $1905 out of pocket for a complete turn signal unit... Allegedly!
Eric, we appreciate your feedback. Electrical components and the specific parts involved in a repair are covered based on the terms of the contract, which can sometimes lead to certain items falling outside of eligibility. We understand how frustrating unexpected repair costs can be, especially when pricing varies by dealership.
If you’d like to review your coverage in detail or go over what is and isn’t included, feel free to contact our customer service team at 1-800-587-4162. We’re here to help with any questions you may have.
I am still waiting for a response. The place I took my truck to get fixed has told me they submitted the claim 2 times. I have spoken to Car Shield repasenitives 2 times my self and all they say is they don't know and it takes 2 to 3 days. The shop put the 1st claim in on 11-20-25 it is now 11-28-25 and still no answer from you.
Mark, we apologize for the frustration this delay has caused. To help move things forward, we recommend having the repair facility reach out directly to our claims department at 1-800-531-1925 so the claim can be reviewed and addressed as quickly as possible. If you need anything else or have additional questions, please don’t hesitate to reach out.
The party whom I had called and was told what was wrong with my vehicle was approved to be worked on. The inspector who we reached out to didnt even call the Les Schwab folks back until I got his number. I was told to go get a rental car and it was pricey. But the inspector was pushing it till after Thanskgiving for my vehicle to be serviced. Well he showed up on Monday then I get a call telling me we won't fix it. So im out of money first and foremost for rental expenses then get left in the cold with my car still not being fixed even though we checked before I took it to Les Schwab to see if it were coverable. Which it was stated to be. The inspector didnt return the calls made back to him by Les Schwab. I ended up calling cause I wanted to know because it was more money to rent the car I was in especially since I had it till Weds. This has left a sore taste in my mouth to make it worst Carshield hurriedly took their monthly payment from me after all this happening. I feel like the inspector basically screwed me on purpose to not pay because maybe someone got on him so he denied the work being done after the approval was already exclaimed. He basically said that it was leaking but their is air as well in the strut well how does that happen if the electronic part controlling the strut doesnt fail first which causes for the leak being done. But hey I feel ripped off and will be calling to cancel my plan. Such a dishearting thing to pay for monthly and be treated so poorly
Kenneth, we understand how frustrating this situation has been, especially with the rental costs and the delay in getting clear updates on your vehicle. Coverage decisions are based on the diagnostic findings and the terms of the contract, but we want to make sure you have a full understanding of how the determination was made and review the details with you directly.
Please reach out to our customer service team at 1-800-587-4162 so we can go through the claim together, address your concerns, and provide clarity on the process. Our team is here to help.
They covered most of the repair BUT there were some very weird exclusions like turbocharger pipes (they would cover the replacement of a turbo but not the related pipes and gaskets) and it took, in my opinion, too long for the evaluator to check out the requested repairs and OK them. Also, they will not pay for factory Ford parts but they will pay for cheaper third party parts. They will also provide genuine Ford parts for less than the dealer can get them for, but what dealer will allow that? That said, they did save me a decent amount of money.
Richard, thank you for your review. We’re glad to hear your coverage helped with the cost of your repair. The items covered and the types of parts authorized are based on the terms of the contract, which can sometimes lead to certain components being excluded or alternative parts being used. We understand how this can be unexpected, and we’re here to help clarify anything you’d like to review further.
If you have questions about your coverage or would like to discuss the details of your plan, please feel free to reach out at 1-800-587-4162. We’re always here to assist.
I have the Platinum plan.
It was supposed to cover the engine.
Engine light was coming on. I talked w/Car shield and even though the engine light was on they said it falls under emission? I also had 2 turn signals that need to be fixed.
Now the bill would be around 400 (for the turn signals) they wouldn't cover hardly any of it.
The engine issue will be close to 700. Which I will have to pay.
I know i should be grateful for any help. However, you pay all this money in, and you don't really get anything back in return. This is very frustrating! I will keep Car Shield until the car goes. It is a 2008. But I will look for another when I get a different car. I gave the review a 3 Star only because they paid for some of it. It would have been a 2.
Heather, thank you for taking the time to share your experience. After reviewing the details of your claim, it appears that part of the repair was not listed for coverage under your vehicle service contract. Additionally, there was a difference between the labor hours estimated by the repair facility and the amount suggested by a nationally recognized labor guide, which affects the approved coverage amount. We understand how frustrating situations like this can be, and we’re here to help with any questions or concerns you may have. Please don’t hesitate to contact our customer service team at 1-800-587-4162 so we can go over everything with you in more detail.
After years of paying, I finally felt protected and confident. When my engine started smoking, I took the car to a participating mechanic. After several inspections by Car Shield, they confirmed my car was under recall or something, and I had no choice but to make arrangements with the mechanic. I kept trying to reach them, and after multiple conversations, my mechanic also reached out, explaining the situation. They kept doing tests, really trying to deny the claim. Horrible experience—seeing these celebrities claim how helpful they are makes me want to throw up.
Ed, thank you for taking the time to share your experience with us. We understand how upsetting this situation must have been. Coverage decisions are based on the terms outlined in each vehicle service contract, and in some cases, issues related to recalls must be handled directly through the manufacturer. We’d like to review the details of your claim so we can better understand what happened and address any remaining concerns. Please contact our customer service team at 1-800-587-4162, and we’ll be happy to assist you in any way we can.
I worked with 3 different advisors over two days and got my costs down to $69.99 which was something I can afford monthly. Be sure to mention you are a senior!
Jimmy, thanks for sharing your experience with us. We’re glad to hear you were able to work with our team to find a monthly cost that fits your budget. If you ever have questions or need anything moving forward, please feel free to reach out.
I was calling Car Shield to change information on accout ~ All went fantastically and was completed in a short perioud of time. Representative that I spoke to was very kind/courteous ~ super rep for Car Shield.
Thank you so much for sharing your positive experience, Rosemary! We're thrilled to hear that our team made the process easy and pleasant for you. If you ever need assistance again, we’re always here and happy to help.
After answering all my extensive question, I find that car shield is a wonderful thing to have for my late model vehicle. I trust that I will be a continuing customer for a very long time.
Johna, thank you for sharing your positive experience and trust in our coverage for your vehicle’s needs. We’re glad to answer all your questions thoroughly and look forward to supporting you for many years ahead. Your confidence means a lot to us.
Well about 3 weeks ago the handle on the inside of the driver's door broke off and i called car shield to see if that part was covered and it wasn't. But I'm still glad that i have an account with car shield because other parts are covered! :)
Randy, we appreciate you sharing your experience! While some items like interior components may not be covered, we’re glad to know you still see the value in your CarShield protection. It’s great having you with us, and we’re here whenever you need us!
When I took my car to the shop I had no idea what was wrong with it. When I found out I was unsure if it was a covered repair. I was pleasantly surprised when it was. Car Shield is worth every dime.
Barbara, we’re so glad to hear your repair was covered and that the process went smoothly! It’s wonderful to know your CarShield plan provided the protection you needed when it mattered most. Thank you for sharing your experience and for being a valued customer!
I was contacted by a very pleasant CarShield Administrator who politely informed me that my bank card on file had expired. CarShield's service is so seamless that I totally forgot to update my account's payment method when I received my new card. I was so happy to receive the call; it's like having a guardian angel. In a few moments, I was able to update my information with the CarShield Administrator... again, seamless. CarShield makes retaining their services so easy and user-friendly. I am so glad they contacted me because I do not want to drive without them.
Shenetrice, we love hearing this! It’s great to know our team made updating your payment information quick and easy. We’re thrilled that you feel confident keeping your coverage active — that peace of mind is exactly what we strive to provide. Thank you for your kind words and for being part of the CarShield family!
I heard that car show went bankrupt and have been taking customers money for the last few months and the customers were never notified so how are we going to get our money back so I think you owe us a great deal of money
Shelia, we appreciate you bringing this to our attention. Please be aware that there have been scam calls and misinformation circulating about CarShield. We want to assure you that CarShield is operating normally and remains committed to serving our customers. If you have any questions or concerns about your account or recent payments, please contact our Customer Service team directly at 1-800-587-4162 for verification and assistance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Johnny, we're so glad to hear that our team took the time to answer all your questions and make everything clear for you. Your comfort and confidence mean a lot to us—thank you for sharing such kind words!