Cask Cartel

Nothing on their site indicated that an item I ordered was being provided by another vendor. They happily advertised an advent calendar - a very timing sensitive gift- and took my money in November. When the item seemed to be taking a long time to even process, I asked and they (quickly and politely) informed me that the order was coming from overseas and was out of their control. Sorry, that's frankly fraud. They never indicated anything like that when they took my money, and it's reprehensible to take money for an item that can't be delivered in a timely fashion. I now know that there was never an intention to deliver the ADVENT CALENDAR during ADVENT. As it looks now, it seems unlikely to deliver before the new year. From what I can tell, Cask Cartel might not actually sell anything, but rather act as a sort of broker. That would be OK, if they would take responsibility for orders they accept. I'll never order anything from them again.

Lead to this company via search, was excited and ordered what it took me to. Realized it is not what I was told and lead to believe. Contacted them immediately before anything was processed and still was charged a restock fee. Poor way to cheap out on potential customers for a few extra bucks. Won't use again and will pass on my experience, look elsewhere..

If I could do minus stars I would. I'll never order from this company again! Received 2 bottles exactly the same one claiming to be from the UK 700 ml for 439.99 and the other from the US 750 ml for 229.99. When I got them both they were exactly the same 750 ml they charged two times more for the first bottle giving me the story that it's more because it's from the UK. Highway robbery!

Ordered a product for a birthday gift unfortunately no one was home for the "required" signature which is $#*! because I had a bottle delivered the same time last year and was not signed for but left on the front porch. I received a message that the product was being returned and had the option to pay for a second delivery attempt, approx another $22.00 so I agreed and paid. Product has not been delivered, no answer from customer service, just out $130.00. Immoral and fraudulent company! Just leaving this as a warning to anyone looking to do business with this company. I will update this review when either the product has been delivered or money has been returned and I promise one or the other will happen.

Beautiful presentation. It's a gift so we plan to deliver it to its final destination soon. Quick delivery and great customer service.

Ordered 12/7 and it is now 12/22 and my order hasn't been fulfilled. Of course they have 30 days until I can file a claim with PayPal so they're pushing it to the limit. Contact with the company is subpar as they appear to not be able to think outside of a canned response to actually assist.

Ordered whiskey for my dads birthday from their website. They could not source it, I asked for a refund, they refused siting their terms of service which they said entitles them to obtain the whiskey from a third party and deliver even though it would not make it for my dads birthday. I requested a refund again and they refused. Site is a scam. Nothing in stock. They take they order and try to dill it with other companies.

Order was a mystery. I never received any tracking info or communication from the sender. Emails to Cask Cartel were generic and supplied no information. I was left to guess if I was ever going to receive my order. I was also told that it required an adult signature upon delivery. I found it one day just left at the foot of my door.

I ordered Suave Hacienda Reposado tequila. What I received was Suave Hacienda Gold, a completely different product. I tried multiple times to work with customer service for a correction. The only response they would provide is the bottle had been redesigned. Thus, I paid over $100 for a bottle of tequila I could get at the local store for less than $20. I am very dissatisfied.

I purchased a bottle of very expensive rum for a Christmas gift and I have yet to receive it a month later my card has been charged 170.00 and I still do not have. Every time I try to contact I get the run around. Terrible customer service. Wish I had read these reviews before I placed my order.

There was a four day processing period where I had to wait before I received an estimated ship date, but everything arrived on time once I was given shipping details. Shipment was packaged with care and arrived safely.

I found your prices in general to be very high - in some cases absurdly higher than other retailers of the same products. And while I can't tell you the exact turnaround, you were very slow in fulfilling my order. And this after you were unable to fulfill my original order and issued me with a credit instead, albeit with an extra $20 "inconvenience" credit. Overall, my experience was a very poor one.

I do not write reviews, but my bad experiences with this merchant has compelled me to take the time to write one. I have tried to use this online merchant several times and have had an issue almost every time. They are dishonest and do not provide refunds when they do not have product. They try to give you a partial credit with a coupon code. They have given me the runaround on several occasions. They have not been able to deliver product and then either try to charge double to find it from another supplier or send bad, expired product. They do not stand behind their policies and are thieves.