When someone goes out of their way to leave a review, usually it's not positive. In this case, I am posting as a warning. I purchased a whisky "advent calendar" on November 21st and it didn't ship until December 7th, and won't deliver until December 12th if no delays. I paid $58 for shipping, so it's not a disgruntled review after getting something for free, I paid full price. When someone pays a significant amount for shipping and you don't fulfill the order for 2+ weeks, that is very poor.
I contacted customer service who acknowledged long fulfillment times, but didn't seem concerned there was no communication about it. They offered me a small coupon for my next large purchase. I will not be purchasing from them again. Buyer beware.
I ordered a bottle and tried to cancel immediately and they refused. Never buying from here again.
I contacted Cask Cartel asking for info about delivery. I was sent information pertaining to filing a claim. I wrote back saying I didn't need to file a claim, I just wanted to know when I needed to be home for the delivery. A Cask C. Rep wrote back that my order had indeed been lost or damaged. Then I received an email saying when my order would be delivered Wed. Of this week. The delivery happened and I have my order. Very confusing, and Cask C. Didn't seem to know what was going on with my order.
We appreciate your candid feedback and do apologize for any confusion pertaining to your order. However, we are happy to hear that you received it. Happy Holidays!
Pretty good products, but for the expense you'd assume great service and deliveries. However, deliveries take forever, they are really difficult to contact and do not often reply to customer service emails, are inflexible with simple gift messages to be incorporated into packages, and the message option on their site is dysfunctional. And this all applies even when your orders are $500-$1000. Most ridiculous is that for orders of multiple products you are intending to be sent as a single gift, they wont even ship them together so the gift can't be received at all once. This has happened multiple times, and you'd think I'd learn my lesson to not shop with them... But my grace does have a limit, especially with multiple $500-$1000 orders, so I WILL NEVER SHOP HERE AGAIN! And I will be describing my experience with this horrible company all over review- and social-media platforms. I strongly recommend you shop at whiskybase or other competitors instead.
Dear Adam,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with your recent orders.
We understand the importance of providing excellent service to complement our quality products, and we deeply regret that we fell short of your expectations in several areas.
Regarding delivery times, we acknowledge that there have been delays, and we are actively working to streamline our shipping processes to ensure faster and more reliable delivery for all our customers.
We also apologize for any difficulty you encountered in reaching our customer service team. Your concerns regarding response times and communication have been duly noted, and we are implementing measures to improve our responsiveness and accessibility.
Regarding gift messages and shipping arrangements, we understand the importance of these details, especially for orders intended as gifts. We are reviewing our policies and procedures to ensure greater flexibility in accommodating special requests like these in the future.
We value your feedback immensely, and we are committed to making the necessary improvements to enhance your shopping experience with us. Your satisfaction is our top priority, and we would welcome the opportunity to regain your trust.
I was buying an item as a gift to be shipped to a friend. When I went to purchase it with ApplePay it immediately defaulted to my home address (rather than using my friend's for delivery) and it immediately processed the payment with no way to correct the address. Fortunately I was able to send an email right away and someone there corrected the issue, but it would seem you could eliminate that challenge fairly easily.
Thank you for sharing this valuable feedback. We are hapy that our team was able to assist you with this address change and will look into updating Apple Pay settings for our future customers.
I found a bottle of 2003 Glenfarclas for a friend's retirement gift at a good price. As I will be travelling when the shipment is likely to arrive, I had to change the destination address, which customer service pleasantly handled promptly. I would be happy to order from them again.
We are so happy we were able to help! Thank you for sharing!
This purchase was a gift for a customer of mine. It was supposed to be sent with a note and also a text stating who it came from. The recipient of this gift received nothing and did not know who it came from.
Very disappointing. I will think twice about giving this type of gift again through Cask Cartel
We are so sorry to hear that your recipient did not receive his/her gift message. Please be advised that the message that is sent is only a Gift Text Message. Our services do not provide personalized notes in packaging.
Your customer service reps were polite. However I ordered this one week prior to the huricane. It shiped several days after the event. I was told the delay was due to the huricane. I order from other online liquor stores, (reserve bar, total wine and wine.com). The ship within three days unless a heat wave delays wine shipments (wine.com). Additionally, You charged $139 for each item. I went on line and found the same item for $39 or $44. I probably will not buy from your company again.
We are sorry to hear that you are not satisfied with the Marketplace pricing. We do our best to get customers the best pricing possible on all orders. Hopefully, you will give us another chance in the future!
It took a month to simply process my order so all in all it took over 6 wks. B. S Most of what they provide can be purchased locally so delivery is the convenience you wait too long for. I ordered the Von Payne which I couldnt purchase locally. The bottle is awesome! Has a silver gargoyle spout on it. The currant infused whiskey was wayyyy to sweet for me, it's more like a liquor but plan to use the kick $#*! bottle as a decanter for more palatable stuff.
Thank you for sharing! We appreciate the candid feedback and do apologize that delivery was not received in the anticipated time frame. Delays are to be expected for highly allocated items when replenishing inventory. Our retailers are doing their best to improve their shipping process and will continue to look for new ways to do so.
Sent a bottle of bourbon to my brother for Christmas. It showed up before Christmas, brother loves it. Thanks!
I ordered this as a sympathy gift for a friend who had lost his dad. It did take a wee while to arrive, but it did get there. As I live outside of The States, this was the best option to send a lovely Scottish whisky.
Thank you for sharing! We appreciate the feedback!
I placed an order as a gift before the Christmas Holiday, the order took over 2 weeks to get delivered. I placed a second order after the holidays, Just to see if it would arrive any faster. The second order again took over 2 weeks to arrive. Nice shopping, good selection, but better hope the A prime company doesn't decide it wants the business, and steal it away just because of faster response times.
Thank you for taking the time to share your experience. We sincerely apologize for the extended delivery times you encountered with both orders. We understand the importance of timely deliveries, especially during the holiday season, and it's clear we fell short in this aspect. Your feedback is invaluable to us, and we're actively working on improving our delivery processes to provide a more efficient and reliable service. We appreciate your patience and understanding.
I ordered this after I was thinking about when I had it in 2018 on a visit to Europe. It only took a couple weeks to get it in the USA! I look forward to trying it again.
My experience was great. As Fed ex delivered my order to a unknown residence. When I called to say I didn't receive my order. Taylor was wonderful at assisting me, and getting my order to me. It did take a bit of time. But we'll worth the wait!
Thank you for sharing!
The box this expensive bottle was shipped in was so flimsy it fell apart on the porch. Only the bubble wrap saved it from disaster as there was little to zero tape holding the inadequate box together. Tracking the shipping was also lack luster. Love the product, hate the shipping.
Thank you for this provided feedback Marie. We are so sorry that the packaging of your product was not satisfactory upon delivery. We take these matters very seriously and will investigate this further with the fulfillment partner assigned to your specific order. If you have any questions, please do not hesitate to reach out to our Customer Service Team at hello@caskcartel.com.
It was very easy to order, pay retail price, ricive a confirmation email right away, however after that it takes like 8 days until you get a shipping email notification, but delivery came eiler than the delivery date..
Thank you for sharing!
I was a little nervous to purchase a high priced bottle to be shipped but it arrived in the most incredible packaging and even though the shipping box was actually damaged, the product was packed so well it was still well protected s
Thank you so much for sharing! We appreciate the feedback!
Just as described, the purchase I made was a gift of thanks to friends and they received it exactly when the shipping and tracking identified it would be delivered.
Great experience!
Susan
I was very pleased when I received my order, it was packaged very well and had no damage. This was a gift for someone else and they loved it. The only thing I was worried about is that I wouldn't receive it before Christmas, but I understand the way things are nowadays with deliveries and supply chain. I recommend to anyone that is looking for a great for any occasion to order. Customer service is outstanding.
Thank you for sharing!
All was good, but took a bit longer to ship than I expected. I thought since it was all east coast it would be 2-4 days max but took 10 days.
Overview
Cask Cartel has a rating of 4 stars from 974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 14th among Food & Drink sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Russ. We are so sorry to hear that you were not satisfied with the delivery time of your purchase. Our system shows that your order is in transit and a $25 credit was refunded to you for your inconvenience. We do hope that this helps rectify this matter and again, would like to extend our sincerest apologies.