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Cask Cartel Reviews Summary
Cask Cartel has a rating of 4 stars from 974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 13th among Food & Drink sites.
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Each year I put together a "Scotch Membership " of my own for my husband on our anniversary. In other words, I buy 4 bottles of scotch for him to try and reveal one to him every 3 months. This year was year 19, and cask cartel made it possible for me to find all I needed in one place! It was fun to see them ship from around the world. The most special one was delayed, but with the tracking service provided, I was able to check on my package and it arrived safely with no issues. You get what you pay for here, great service and spirits!
I use the product to make lemon cello. We take it on our long range fishing trip. It is enjoyable.
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Pretty good products, but for the expense you'd assume great service and deliveries. However, deliveries take forever, they are really difficult to contact and do not often reply to customer service emails, are inflexible with simple gift messages to be incorporated into packages, and the message option on their site is dysfunctional. And this all applies even when your orders are $500-$1000. Most ridiculous is that for orders of multiple products you are intending to be sent as a single gift, they wont even ship them together so the gift can't be received at all once. This has happened multiple times, and you'd think I'd learn my lesson to not shop with them... But my grace does have a limit, especially with multiple $500-$1000 orders, so I WILL NEVER SHOP HERE AGAIN! And I will be describing my experience with this horrible company all over review- and social-media platforms. I strongly recommend you shop at whiskybase or other competitors instead.
Dear Adam,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with your recent orders.
We understand the importance of providing excellent service to complement our quality products, and we deeply regret that we fell short of your expectations in several areas.
Regarding delivery times, we acknowledge that there have been delays, and we are actively working to streamline our shipping processes to ensure faster and more reliable delivery for all our customers.
We also apologize for any difficulty you encountered in reaching our customer service team. Your concerns regarding response times and communication have been duly noted, and we are implementing measures to improve our responsiveness and accessibility.
Regarding gift messages and shipping arrangements, we understand the importance of these details, especially for orders intended as gifts. We are reviewing our policies and procedures to ensure greater flexibility in accommodating special requests like these in the future.
We value your feedback immensely, and we are committed to making the necessary improvements to enhance your shopping experience with us. Your satisfaction is our top priority, and we would welcome the opportunity to regain your trust.
Bought for my sister as a birthday present. She Loved it
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Rare & hard to find brands selection is fantastic.
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If only I could easily buy the specialty drinks I want here in the US... But since I can't, Cask Cartel was there to help!
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Great product. Easy website to navigate. Has a big tequila selection
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I placed an order as a gift before the Christmas Holiday, the order took over 2 weeks to get delivered. I placed a second order after the holidays, Just to see if it would arrive any faster. The second order again took over 2 weeks to arrive. Nice shopping, good selection, but better hope the A prime company doesn't decide it wants the business, and steal it away just because of faster response times.
Thank you for taking the time to share your experience. We sincerely apologize for the extended delivery times you encountered with both orders. We understand the importance of timely deliveries, especially during the holiday season, and it's clear we fell short in this aspect. Your feedback is invaluable to us, and we're actively working on improving our delivery processes to provide a more efficient and reliable service. We appreciate your patience and understanding.
I use the products to cook with. I don't drink but the quality of their products is so good the sauces I use them in are enhanced by the flavors.
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Found the treasure I wanted and was enjoying it in very short order! Fast delivery!
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Nice to find the specific product and delivery was good
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Good. It was a gift and surprise spoiled because of all the follow up confirmations.
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I ordered a one-off unique product that needed to be shipped by another vendor. It was an expensive item—nearly $500–but I had no visibility into who was shipping it when, not even if any vendor had even received the order and was working on filling it. I got a quick response from Cask Cartel customer service explaining the process but still no information on the status of my order. A simple 'vendor X has received your order and will be sending your item in X days' would have sufficed. Once the item was shipped I was able to track it no problem via a UPS tracking number.
When you're purchasing expensive items, you don't want to be in the dark for a week.
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you faced during the ordering process, and we appreciate your feedback. We understand the importance of transparency, especially when it comes to expensive and unique products. We apologize for any lack of communication regarding the status of your order. Your feedback has been noted, and we will be reviewing our processes to ensure that customers receive timely updates on their orders. If there's anything else we can assist you with or if you have further concerns, please feel free to reach out to our customer service team. We appreciate your understanding and the opportunity to address this matter.
Looking for a different experience instead of just stuff. Found this great website but for the price I would've expected higher quality presentation.
Thank you for sharing your thoughts with us. We appreciate your feedback and are committed to providing a high-quality experience for our customers. We're sorry to hear that the presentation did not meet your expectations. We take your comments seriously and will certainly look into ways to enhance the overall presentation of our products. Your insights are invaluable as we continuously strive to improve our offerings. If there's anything else we can assist you with or if you have further concerns, please feel free to reach out to our customer service team. We appreciate your understanding and the opportunity to address this matter.
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I placed an order for vodka with them on December 14th 2023 at 2130 for $179.99 and $50.38 shipping for one bottle of Reyka Vodka. Within 60 minutes of placing the order I cancelled since the same product was available on Total Wine for $39.
Taylor in customer service made me aware that the rules say that orders are not refundable. I explained that since I was advising them within the hour it should be possible to halt the order. I also articulated that I have spent $1,644.57 in purchase since I started an account with them. Additionally, at the same time as the Reyka order I had also ordered 2 x bottles of Black Cow Vodka so I had demonstrated that I was a reasonable client.
Thank you for bringing this matter to our attention, and we genuinely appreciate your detailed explanation of the situation. We sincerely apologize for any frustration or inconvenience you may have experienced. We understand the importance of your concern regarding the cancellation of the Reyka Vodka order, especially considering your prompt action within the hour. Your loyalty as a valued customer has not gone unnoticed, and we truly appreciate the $1,644.57 in purchases you've made with us. Regrettably, once an order is placed, it is unable to be modified or halted during the processing period. This policy is in place to ensure that all orders are fulfilled within the promised time frame. However, we acknowledge that we were unable to meet your expectations in this instance. We sincerely apologize for any disappointment caused, and we hope that you will consider giving us another chance in the future. Your feedback is invaluable, and we are committed to improving our services to provide you with a better experience.
Easy online purchase, great shipping. Received promptly. Happy customer.
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I payed for a case, was charged for a case, had ONE BOTTLE delivered. I called them but no help. Started AMEX dispute
We extend our heartfelt apologies for the inconvenience you've encountered, and we genuinely appreciate the valuable feedback you've shared with us. Your satisfaction is of utmost importance to us, and we deeply regret any frustration caused by the situation. Learning that a dispute has been initiated for your order is indeed disheartening, and we want to assure you that we are taking immediate and comprehensive steps to investigate and address this matter. Our dedicated team is committed to resolving the issue promptly and ensuring that such instances do not recur in the future.
Quick and concise reply to a user error. Thank you.
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Cask Cartel made my first buying experience with them absolutely seamless. Will definitely use again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing this feedback! We appreciate your business!