Catherine's

When Catherines actually had stores it was a good place to shop, but since the have gone to online only they have gone to hell in a handbasket. I placed orders on 4/4/21 and 4/16/21 paying $18.99 and 8.99 in shipping. I recieved one confirmation letter for the larger order and the order clearly states to allow 1-2 for processing and 7-12 business days for shipping. As of 5/3/2021 I still do not have those orders. I called to check on them and was told one shipped 4/30 and the other 5/1 and to allow 20 days to receive the orders from the day they shipped as stated on the website. I pointed out the fact that was different than what my confirmation email stated and requested a refund on shipping since they failed to make their order processing and shipping time frame. The rep refused this request and so did the supervisor I asked to speak with. I was given an Executive of Communications phone #*******168. When you call this phone number you get a recording saying their hours of operations which are Mtn time and I was calling while they should be open, and then told to leave a msg. It is pretty clear this company is in financial trouble, doesn't care about it's customers, and will not honor what they state in emails.

Takes FOREVER to get your order once placed and the sizing is horrible! I am a 2X - but their 1X is WAY too big but the OX/XL is way too small? Makes no sense - it's just one size down.

I ordered 3 swimsuits ($217.86) on 6/26/23 for a cruise I was taking on 8/3/23. I received a "shipping confirmation" from FedEx on 6/28/23. I immediately checked the tracking and Fed Ex showed the label was created but they were still awaiting the package (not actually shipped). I periodically checked the tracking hoping for an update, but nothing changed. It never shipped. A couple of weeks later, I called to cancel my order and was told I had to wait 21 days to allow time for the package to reach me. So I waited. Around the 23 day mark, I called again and this time was told I had to wait 21 BUSINESS DAYS (almost 30 actual days) before they would issue a refund. So again I waited. I went on my cruise, kids went back to school, and I honestly forgot about my order until today - 9/5/23. I called customer service and requested the refund for a THIRD TIME. This time I was told that I was past the 60 window for a refund. I argued that I wasn't trying to return something after the 60 day window, they never shipped me anything, They refused. I escalated it to a "supervisor" and still nothing. They absolutely refused to refund me for products that they NEVER SHIPPED. I had no choice but to call my bank a file a dispute They are a HORRIBLE company. Do yourself a favor and order from somewhere else.

Placed order on 11/19/21 paid 14.99 for shipping, received 2 items out of 3, one item is totally wrong, I ordered floral blue wide leg pants, elastic back with pockets, what I was sent was a pair of purple floral legging, no pockets no elastic back, called customer service spoke to Ana, I can reorder the correct pair and pay again, if I want express shipping I have to pay another 9.99, when I return the other pair that they sent incorrectly I would get back a credit on my card, Ana reassured me the correct pair will be sent I was still unhappy with this solution asked to speak with a supervisor I was told they are in a meeting, after I hung up I received a confirmation and I'm that confirmation it has the same number of the wrong pants they sent, called back Customer service this time got Ella she was no help as well, asked for a supervisor no one was available, she also assured me the correct pair will be sent, poor customer service, need more training. Afraid this will be my last order, not to mention that I was advised I was pre approved for a credit card? Seriously who would want a credit card when customer service is poor and the company can't send the correct pair of pants, first picture is the correct pair, 2nd and 3rd is what I was sent left my number for a call back let's see if that happens

I purchased a pair of slip on jeans earlier this year and it took 3 months to get them. I realized when I finally got them that they weren't actually quite what I wanted and since you lose so much money returning them and decided to order another pair of the one I liked online. That was in the middle of June. As soon as I ordered them I got an email saying they were backordered until the end of October. Ridiculous, but I really wanted them. Today, 3 months after I ordered, I received an email saying they cancelled my order because my bank had dropped the pending order because it had been sitting there so long! I then called to ask "what on earth" and asked if I could go ahead and reorder and they said sure. I asked if I would I still get it in Oct, NO, IT IS ON BACKORDER UNTIL THE END OF DEC. WORST COMPANY EVER. Of course I told them to forget it.

I ordered on line after being told on the phone I would have clothes in 8 business days when I ordered then ordered and it was months before I would get them called called right then and canceled I told the pending charges would be taken off my card in 5 days called back 5 days later and was told 10 to 14 days it's been over a month and still they have not taken the pending charge off. I do not recommend this place to anyone and I'm calling the BBB and my attorney General I want my money back $#*! wipes

I was added to something that cost me $18. They were very friendly cancelling. Then I get a refund check for $2. I am so tired of fighting with them.

10 minutes after my order went through, I received pornography on my text messages, and a phone call from scammers telling me "my Amazon account someone purchased an iPhone 11, then she said 12, then 12pro. I've lived in the same state my entire life, but asked her which Amazon account was used, Anchorage, Houston or Miami, as all those cities were within 10 miles of me. She was so smug, and told me it was the Houston, Alaska account. So I told her to call the city office in Houston, Alaska and ask for the Deputy in Charge and he can help her.

Other than my account at Amazon and my Walmart subscription, no other business has my information.

I then called Catherine's customer service to get ahold of an IT person. I told the woman that answered I need to speak to the IT Dept and she stated "I only answer the calls for Catherine's orders, not Eighty Avenue. HUH? I asked her to please transfer me.
Next lady answered, I explained the situation and she says "I don't handle Walmart. I told her I used that as one of the 2 stores that have my phone number. She told me she wouldn't know where to send me. I asked her for the department that handles computer problems. She was so sure I was calling the wrong phone number, and that there is no store they work for that sells computers. I asked if she was in the US, she assured me she was, But she had no supervisor available, and when I asked about the static on the phone line, she stated that was the bosses listening in. I hung up, cancelled the order and reordered from a company I trust.

Ordered on 3/29/21. Never received any further emails on order. Cant get intouch with them. Put the store back. No more orders from me.

These people are just awful. Recently they have decided to demand money from my 85 year old Mother that she does not owe them. Her account does not even indicate what they are demanding and we have the copies of the checks she sent these jerks for payment of anything we kept. They also fraudulently reported her to a credit bureau for crap she does not owe. Two women from Catherine's keep calling our house and demanding money like they are the mob or something in a very unprofessional and unfounded way. One creep will whisper to the other creep while they are on the phone. The quality of the clothing is crap. We returned about 95 percent of what we ordered and only kept two items. Please do not ever buy anything from these people. I think they are crazy or on serious drugs. You don't need the hassle or the crappy clothing. Thanks to them now we have to do a bunch of work to straighten out how they messed with Mom's credit. This business and the people in it deserve to fold.
Update for this: Catherine's decided to report my Mom to a debt collection agency for over $500 that my Mom did not owe them. I spoke with the collection agency who conducted a 90 day investigation into Catherine's. Catherine's is such a con that they could not provide any proof that my Mom owed any money. The debt collection agency dismissed the debt and sent a letter saying that my Mom is not responsible for the debt that crazy Catherine's tried to collect. I'm not sure if they reported this to the credit bureaus but we plan to dispute anything involving Catherine's and send them copies of the letter about the dismissal of the debt. It's hard to believe that Catherine's rode this lie and con game so far as if they believed it.

I have been a customer of Catherine's for years and never had reason to complain about anything I bought from them. However, it has been a few years since I purchased anything. My sister told me about some jeans she bought recently so I thought I would give them a try. I bought them online in June 2021 and received them in July. I had to have them hemmed so didn't wear them until toward the end of July. I don't leave the house much so I only wore my new jeans once or twice a week for a few hours each time. A few weeks ago I was pulling them on and realized the waistband had completely separated from the jeans for about 2 to 3 inches. So, I took them off and then saw a hole the size of a dime where the brad holds the pocket on the jeans! I was mortified thinking I just showed off my underwear at the grocery store to whomever might have been behind me! So, I called customer Service and told them what had happened and the lady I spoke to told me to email all the information with some pictures and I should hear back within three or four days. So I never heard anything and after a week and a half I called back and that person told me that's not what should've happened and told me basically too bad so sad! I asked to speak to a manager and he basically said the same thing. I had asked for a replacement pair of jeans or a refund and they basically said no that my 30 days to return something was long past and so they wouldn't do anything. At that point it had been about 2 1/2 months. I don't think a $50 pair of jeans should have fallen apart that quickly. Anyway I was mad and frustrated so I told the guy screw you and your company and he told me same to you. Needless to say I would give them a rating of an F and I will never buy anything from them again.

Poor return service. No packing slip enclosed and no idea of the date or ditem number. Too many emails

I just know that it's no way that I can order from Catherine's, not until they do away with the high shipping costs.

I placed an order on December 17th for a coat from Catherines as a gift. I received 40% off by signing up for emails but paid $13.98 shipping. The order confirmation arrived with a "free shipping" offer if I joined their VIP program, which stated I'd receive this free shipping in the form of a rebate within 3 weeks. This language misled me to expect money back. Emailing customer service proved unhelpful with vague, inadequate responses over 11 days and 14 messages. Their online chat vanished after one attempt.

The coat was the wrong size, requiring exchange. Lacking a packing slip initially complicated this. Exchanging online meant returning through Happy Returns, getting store credit, losing my discount, and re-purchasing the product at full price as well as paying another shipping charge. Only by calling them did I finally get a paid return label to hopefully enable an equal exchange, which I was assured of. However, this exchange process also supposedly takes 3 weeks.

Today I learned the "free shipping rebate" would arrive in the form of a January 15th gift card applied to my rewards account, not money. Their documentation severly lacks clarity on this. After replying I wouldn't shop there again and that I needed this to be a monetary refund, I was denied, being told "we do not send our members money."

I find the handwritten forms and weeks-long wait for exchanges and refunds unacceptable in 2023. The limited and unsatisfactory return options through Happy Returns are ridiculous. I can pay a $10.99 fee to return the item for credit to my credit card. Or I can return it for free for a store credit I won't ever use.

My dissatisfaction is fueled by numerous negative online reviews exposing questionable Catherines business practices. I've submitted this to the BBB and also posted on their Facebook page, trying to warn people to never shop here.

Item did not get to me it sat in Fayetteville NC from September 17until who knows when.Supposed to receive 22nd then 25th and tonight it still sits in Fayetteville NC

I placed an order to Catherine's. This company made haste taking my money but never delivered my order!

Charges you for delivery then charges you for return. Will not order from them again. To bad, since I just delivered them.

If you want an item in a timely manner do not order from Catherine's. Shipping is awful. Sat waiting to be picked up for 10 days.

The sizes are all over the place, and the customer service is bullsh#t. I ordered 6 items, paid nearly $40 for shipping. Five of the items were ridiculously big. I had measured my waist, hips, and bust, and I studied the size charts for each item. I also read reviews to see if items ran small or big. The one item that was not huge on me (6-8 inches too big) was a pantsuit 2 sizes smaller than I usually wear (I read reviews that all Said It ran huge so I ordered 2 sizes smaller). Everything else I ordered was literally 6-8 inches too big. Clearly not as advertised.
But beware. You will be expected to pay for return shipping, on top of paying a lot for shipping of bad products to you in the first place.

I have spoken to 2 supervisors and will have to return the items at my cost to the one location in my town from which I can ship it (40 mins out of my busy schedule). Then I will have to confirm a refund to my Amex account, and then I will have to call Catherine's again to request (again) a refund of this shipping cost ($10.99)... to return items that were falsely advertised. Let me be clear... I don't give a flying *******@ck about ten dollars and 99 cents. However, I do care about businesses doing the right thing. And making me spend literally hours of my precious time to make sure that they do the right thing... and that they not get away with screwing their customers with false advertising and ridiculous shipping costs (hello, anyone heard of free 2-day shipping from Amazon?)... well, this is why I am warning potential customers. Please be clear: Catherine's clothing is absolute crap, and no one at Catherine's cares that it's crap. You have been warned.

Funny note: When I called Catherine's about this situation, the number I dialed (the number listed on their website) was identified by my phone as SCAM LIKELY. That's the damn truth.

Do not pay with a pay pal credit you can not return it to a store what a joke but you can pay for your item with it but have to mail it back wtf.

Finally I found this store as an online shop where i don't have to try on the clothes I want to wear before I buy it.

Jul 2: I am very dissatisfied with the shirts I ordered Jun 13. After I washed them they look terrible. The sleeve and bottom hems are no longer smooth. They are twisty and wrinkled. I tried ironing them out, but made no difference. For $30 each I expected better quality. I would like to return both t-shirts and get a full refund. I don't want replacements as the replacements will probably be just as bad. Didn't reply until Jun 13. Their answer: Thank you for reaching out to us. We would like to apologize that we did not meet your expectations. Rest assured that the unpleasant experience you had is not indicative of the level of service we strive to provide to all our customers. Your complete satisfaction is our #1 priority. We'd like to thank you for your patience and understanding and hope that you'll give us the opportunity to improve upon our previous performance. Sadly, we would not be able to provide resolve due the order being past this 30-day time frame. Please refer to our Return Policy below:
All unworn, unwashed, or defective merchandise may be exchanged for FREE as long as they are delivered to our fulfillment center within 30 days from the ship date (excludes items shipped directly from 3rd party brands, items purchased through Amazon/Walmart/eBay or using PayPal). We are happy to process a FREE exchange for a new size, color, or different item. If you would prefer to return the item, all unworn, unwashed, or defective merchandise can be returned within 30 days from the date of shipment for a refund of the purchase price (excluding shipping and prepaid return label charges). **All orders are final after 30 days from the date of shipment. **
Sent another e-mail Jul 14:
I SHOULD NOT BE RESPONSIBLE FOR MERCHANDISE THAT IS WASHED ONCE IS DEFECTIVE! I PURCHASED THE 2 SHIRTS IN QUESTION JUNE 13. I STARTED CONVERSATION REGARDING THE DEFECTIVE T-SHIRTS ON JULY 2. NOW YOU SAY I AM PAST THE 30 DAYS. NOT TRUE! WHY WOULD I EXCHANGE FOR ANOTHER SIZE WHEN THE SAME THING WOULD HAPPEN?

I AM ASKING YOU TO REFUND THE COST OF THE 2 T-SHIRTS.

This website SUCKS BIG TIME! They sign up emails like spammers, don't first verify with one email to see of they have the correct email so not to put a wrong address on their mailing! Jesus, I am so ticked off with this nutjob store! Some plus size old lady used my email address to sign up for their mailings, and she was wrong and rude to do that. I am a teenage male, not a plus size cross dresser. Hey, if that's your thing, so-be-it, but don't just add me to your list! THEN, THIS AZZHAT WEBSITE WILL NOT ALLOW ME TO UNSUBSCRIBE WITH IT'S TRICKERY, AND THE FACT IT SEEMS TO WANT MY NAME/ADDRESS/ORDER NUMBER. So incredibly rude and ignorant that I cannot unsubscribe, so I did an online chat where the lady said she'd take care of it but failed to do so. Two-and-a-half weeks later, I still cannot unsubscribe so do another online chat. That lady also said she will take care of it. She also said she is sorry to see me go without as much as asking why I wanted to unsubscribe, so I volunteer why and she is that ignorant that she thinks an 17 year old male should still want to receive unwanted emails for fat lady clothes. Come on, I ma a kid who did not ask for these emails I was polite at first and asked to be unsubscribed, but the online ladies thinkthat I should be joyed to receive their mailings, and to that I say WTF! You people are messed up., NOW LEAVE ME ALONE!