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    Catherine's

Catherine's

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Overview

Catherine's has a rating of 1.2 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Catherine's most frequently mention customer service, credit card, and business days problems. Catherine's ranks 144th among Plus Size sites.

  • Service
    133
  • Value
    116
  • Shipping
    132
  • Returns
    103
  • Quality
    103
Positive reviews (last 12 months): 3.8%
Positive
1
Neutral
0
Negative
25
View ratings trends
33
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How would you rate Catherine's?
Top Positive Review

“Charge on my Card”

Keya J.
3/9/24

I received a charge from Catherine's and found out that it was for a subscription that I had no knowledge of. I called customer service and the agent canceled my subscription. I also requested that my funds be returned to my card. Waiting for that request to be filled,nothing yet. There is nothing on the website that states a charge would be debited off my card for a subscription. I decided to check the reviews and see if anyone else had this issue, and I see that I'm not the only one. If a company offers rewards be ethical and let that customer know what to expect with charges and membership. I just want my money refunded and my card number taken out of their database.

Date of experience: 3/7/24
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Top Critical Review

“Shipping Charges! Whew!”

Karen W.
12/11/24

If there is one thing I know for sure it is that when a Brick&Mortar store was popular and it goes "Online only" and there are LOTS of negative reviews, steer clear. I haven't purchased, nor will I be purchasing anything from Catherines Online. They have more ONE STAR reviews than any well-established store should have. From quality of product, to shipping costs, to returns. Just horrible reviews. No thanks, who needs that headache. BTW the shipping costs really are criminal, just obscene.

Date of experience: 12/11/24
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Reviews (257)

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Reviews that mention popular keywords

customer service (107) credit card (22)
Thumbnail of user yumip3
Germany
1 review
0 helpful votes
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December 19th, 2022

Hola soy una clienta nueva de la tienda de Catherine's Fashion y estoy muy a gusto con el servicio y la ayuda telefónica que recibí cuando hice el pedido a travez de la página Web.La señora Adriana y su colega han tenido mucha paciencia con migo después que cambie el pedido.Estoy muy agradecida por el apoyo después de mi operación respecto a las indicaciones de cómo usar las fajas durante el proceso de recuperación.Les recomiendo a todos ustedes esta tienda y les deseo una buena recuperación.Gracias amablemente Yumi

Date of experience: December 18, 2022

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About the business

Catherines? Is dedicated to providing the best in women's plus size fashion. Designed specifically for the plus size woman & guaranteed to fit you beautifully. Free shipping to stores every day.

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