Catherine's

I have shopped at Catherine's for years with great satisfaction. When they were taken over everything seemed to be going well. The last month it is completely different. I would always get my ordered in less than 3 weeks. This last order, however, has not even been shipped in more than 3 weeks. I tried calling several times and could not get through without a long wait. Then I tried chat several times and would get error messages they were too busy. A few days later the chat is no longer available. I finally set a day aside that I was going to call and just wait however long I need to. It was an hour and a half. When I finally get through that just read the disclaimer and have no answers at all. I am not sure I will be going back.

If you want a so-called discount, you have to agree to get daily ads online from over a dozen of their stores. I withdrew the permission and have blocked them, but they keep coming.

As for my order of New Balance sneakers, they arrived loose in a carton, taking almost two weeks to arrive. I just called them to please send me the actual box the shoes come in, because that's how I store my shoes. They said they can't do that and I would have to return my shoes and order another pair. Then maybe I could get a box for the shoes. They are out of my size, so how could I do that?
I will never use this company again and can only warn others not to. The aggravation isn't worth it. They just don't seem to care about anything but advertising all of their other online stores.

If I could I would not give any stars. Please do not buy anything at Catherines. Especially if you use their Credit Card Company Comenity Bank. Catherines will not send you your first statement on purpose because Comenity Bank gets to apply a fee of $30 and interest. So both of them make money doing this.

I was sent and charged twice for an order. They refunded the amount of the items, but not the shipping and handling. After many calls and emails, I am about done dealing with them.

I used to shop in the stores, but since they went only online, and merged with other companies, the products don't fit, customer service is a nightmare, and shipping and handling is exorbitant. I requested at least five times to be taken off the mailing list, but the emails won't stop.

Finding a store for big women that isn't associated with Catherine's won't be easy, but I'm determined not to shop there again.

Don't waste your money with this company. Brought a $34.99 bra, terrible quality, off-sized by A LOT. It was supposed to arrive in about seven business days. It took two months to get the item. So, it costs $10.99 to ship and $10.99 to "process" the return of their crappy merchandise. That's $56.97 for an opportunity to purchase a poorly sized, very poor quality item. How they plan to stay in business with this business plan is beyond me. And to top it off, customer service is extremely rude.

I purchased items on 8/21. I paid for express shipping. On 8/23 their site said shipped. Customer service
was unable to give me a tracking number. Finally on 9/2 there was a tracking number on the site. UPS however only said a label was created. This continued until 9/5 when I called customer service. No help at all. They were so rude I hung up. Now, 9/8 I still do not have the items. I will be filing a complaint with my credit card company.

I opened a credit card with Catherines. I needed a new card and requested it three times. I never got one. A salesperson talked me into charging. They said I was one day late paying my bill because I sent it through the mail. They shutdown my credit card would not take the late fee off for a person who had spent over $2,000 in one year through other payment methods. They were rude on the phone they lied about not sending me a credit card so that I could manage my account online. I do not buy from them anymore.

I purchase most of my clothes from Catherine's Plus Shops and have done so for the past years. However, I am very displeased with the coupons that are issued by this store. There are so many restrictions on which items the coupons can be used on that I am ready to switch stores to make my clothing purchases. Don't give me a coupon for 25% off and then tell me I can only use it on certain items. This is very confusing and misleading. Thank you for listening to my concerns.

I paid for overnight delivery. They charge me for overnight delivery. My package arrived several days later. When I went to process a return, it's an order not found, even though the order was showing in my order history. They initially were not going to refund the extra part that I paid for overnight delivery, but they ultimately agreed to credit me a small portion of the extra charge. On top of it all, they charging $9.99 "return label fee. The person I spoke to at customer service treated me like I was trying to beat them out of something when I questioned the return label fee. In looking closely, their return policy does reference a return label fee, but it does not give a price. There is no way I would've ordered something knowing it would cost me $10 to return it. I will NEVER order from this company again

Shopped for years in Catherine's stores. Still like products but online shopping is terrible. Take your money and neglect to state product is out of stock. I placed order Aug 21 and now in Oct 21 and still have not received ordered. I returned one order because it was too big. Receipt does not allow to accept smaller size. Still waiting for refund in Oct. They have lost my business due to poor online experience and taking my money without accountability.

Ordered on 5/28/21, This company took 1 month to ship my order, finally received it on 6/22/21, then I returned the items and they received them on 7/16/21, and as of 8/10/21, I still have not received a refund or a reply from this company. This is the worst company ever, they go under like 10 different names. The will accept your return, but will never refund your money. This company will scam you out of your money. When you try to contact them, you will be on hold for hours and nothing ever gets solved. Do not waste your time, look elsewhere. I learned the hard way.

The customer service of this company is the worse. The people that work for the company are rude and unprofessional. Their policies are ridiculous and out dated. There prices are not cheap so you are better off shopping somewhere where customers are valued. Even there supervisors are trash. I WILL NEVER purchase anything from them in life. In a nutshell. STAY AWAY!

Received a pre approved card offer, along with a 25% off coupon for my first purchase. Coupon code would not work. Called the 800 number, tried for half an hour to resolve the situation, was told to call another number, that office was closed. Shopping online should not be this much work, and I moved on to another shop.

My husband bought me a pair of boots never got them the shipped on Jan 3rd stuck in California since the 9th called was told they would arrive Jan 15th nothing called they said call back if you haven't received by 20th called then they said call back on 28th can't refund because they have been shipped they keep saying call back. They are terrible, cheat, scam they should not be able to sell look at all the unsatisfied customers it is really sad. I wont stop until i get the word out Catherines is a horrible store do not waist you time, money and effort they could care less! Thieves!

I ordered jeans for my mom in January and was told by email they would ship in February. Received another card in the mail a few weeks later stating that they would not ship now until 3/16. Good thing I am not in a hurry or have it as a gift! So I call their customer service department because now I am getting emails showing these jeans are buy one get one. This would be a huge savings for me but it is only jeans they have in stock. WHAT? You don't have anything in stock! It's all back ordered and on top of all this they will not be expediting my order that they took two plus months to ship when it is available. DO NOT ORDER FROM THEM. I am worried that these will never ship and then they will tell me that it is past the time for any refunds to be issued.

This company charges an arm and a leg for bras that are cheaply made, no support and doesn't fit right even though you tell them the right size you are. I'm very dissatisfied with my purchases plus the recent one my husband purchased.

What a piece of crap company. My wife receives a gift card for Catherine's for Christmas. She goes on line to place an order but is never able to get the purchase to go through. She calls customer service to get Sri Lanka or some such phone bank worker that informed her they could see the items in her cart and that they had good news. She not only had her $50 gift card but a 50% "welcome back" coupon as well as a 20% birthday coupon on her account and for just $20 she could reactivate her annual 20% off each purchase option. So for $80 worth of jeans her bill "was only" $148.00. It seems that the jeans were on back order and coupons can not be used on back ordered items and there's $20 shipping charged. Unfortunately my wife is elderly and has several health issues and decided she could deal with this on her own since no one was home when she thought to call. DON'T DO BUSINESS WITH CATHERINE'S!

"Catherines" has evolved into a company with poorly constructed, horribly sized, unusable clothing. I have been a customer for over 15 years and never seen this kind of poor product. Postage/handling is exhorbitant and it will not arrive in less than 6 weeks if it arrives. You can't cancel anything if it gets stuck in "processing". They will send items to you in 3-4 shipments (if you get it) and then you have to pay $9.99 in postage for each package to return items if they don't fit. This seems to be more of a racket to make money off of 'postage and handling' than to provide quality items. Clothing sizes have seemed to change to the LARGE size of what I have expected.

How much insanity would it require to offer a starting salary of $7.25/hour while enthusiastically recommending that work clothing purchased in the store is encouraged when even at the 50% employee discounted rate 1 shirt would cost nearly 3 hours of your time at work? This is the worst kind of extortion and the only employee that would even consider this is someone with NO other choices.

I waited on customer service phone line for 52 min. I sent 5 emails only to receive a mass generated email. I am going to my bank to get my money back. I haven't received any products or service. I suggest you all do the same. I snap shot my phone time while waiting for customer service.

I ordered 6 items on 4/12/23 I was invoiced for 16,95 shipping but was charged 27.45 shipping
But worse the entire order was not what I ordered and customer service to correct this was rude and unprofessional
I was told I had to return the items I did Not order to an Ulta store for a so called happy return. Just not to be believed but true.
Problem was that all the 6 items are on on my order but not the ones returned. Cause it is someone else's order
then I requested a refund and was told it could take 10 days. Who knows this is an on going dysfunction with Catherine's.
So awful I will never again buy from this unprofessional business with stupid and rude customer service
Buyers beware

Catherines sends email offering a discount for enrolling email. Then the discount doesn't work on anything I put into the shopping bag. When I try to contact them through their customer service page, I get an error message. I don't trust them at this point.

Ordered a 50.00 bra and got a cheap pair of underwear instead. I called and they said my bra was on back order and it was there mistake to send me the underwear. They instructed me to return by bringing it to a ups drop off and pay for the return of underwear I never ordered. They refused to refund me for the bra unless I returned the underwear and paid. When I got upset on the phone I was hung up on. Called back got a different person and told her the issue and then asked to speak to a manager...she said hold on I will transfer you to one only to get hung up on again. Called again and now requested they send me a return label so I could return the underwear and get my 50.00 back...after 3 calls and 2 months still no label. They totally robbed me. Stay far away.