Catherine's

Ordered several items on Nov. 30 for a Christmas gift. It is Dec. 20 and no sign of my items, although they've had my money since early December. They tell me I have to wait 10-20 more days to determine if the package is lost or stolen. Really? Ummm... Christmas is Dec. 25! I've called 3 times to get some info, but nothing. How about an email letting me know the status since the delivery date has come and gone!? I had to start over at another store(s) for a plus size "petite" which is hard to find! I am sending my credit card police after Catherines! Hopefully I will get my refund somehow. I would have preferred donating this money to a charity rather than getting ripped off! Very disappointing.

1. Crappy overpriced merchandise.
2. I have asked dozens of times to be unsubscribed from daily unwanted emails; they won't comply.
3. They don't have an email address.
4. The 'contact us' form does not send.
5. No one EVER answers the chat. Even though I am in que position 1.

It seems there is always a reason my coupons cannot be used. Too many rules and regulations about coupons and I think this is being done on purpose just to get people in the store. I have never been able to use a coupon yet. Today will be my last trip to Catherine's. It is much easier and cheaper to buy from sales catalogs such as, Blair, Woman Within and etc. No wonder stores are closing up all over. People really don't like being taken advantage of. I'm done!

The clothing is miss sized. In what universe is an 18/20 considered a Large? I returned the clothing, but didn't receive a credit. I emailed the company 3 times asking where my credit was. No response. I called the company and was told I would receive a $46.00 refund to my bank account. I only received $20.40! I will NEVER buy anything from this company again!

Wife bought a dress, did not like it and when returning will lose nearly 50%. They are not friendly to Canada and make you pay to return. Better to not buy from Catherines and go to Amazon. Would give zero stars. If there was an award for worst return procedure they would win.

I am a first time Catherine's customer and my experience was not a good one. I can't get any help with a return that ended up getting sent back to me by mistake. What happened to "customer service"? I am a first and last time customer. I wont Waste my time on this company anymore.

I was a loyal Catherine's customer for many years. But this will be the last time I purchase anything from them. Their shipping process stinks & their customer service isn't any better. I still don't know how or if I will ever recieve my order. No real tracking... because the site says USPS & keeps adding days to expected day of delivery, then the automated phone says its coming by Fed ex which has been in limbo with no date to expect delivery. So I called customer service & I get no answers... Can't canceled, can't get my money back. All I can do is keep waiting. It is unacceptable that you can pay the shipping charges they ask for & have it take this long with no actual tracking... who knows if I will I ever get it. Never ever again will I order from Catherine's!

Worst experience ever. 10.99 to ship a 34.50 item, and 10.99 to return, bad customer service, waste of money and time. Go to Walmart and get the same items with free shipping and free returns. Not kidding!
No wonder they went into bankruptcy. No stars at all!

I ordered an item on 7/26/2021and received an email confirmation on 7/28/2021 that my item had shipped. I then started tracking the package. I was given a delivery date - it came/went, no item. It then told me I would be notified when it shipped, again. As of today, 8/20/2021, no item, it's "still in route" and I can't get a refund until it's not been delivered for 30 days. Getting a customer service person is impossible! I love their items, but the shipping and customer service isn't worth it. Will never give them by business again!

Couldn't get discount code to work but ordered anyway. Received an email two days later telling me that code was wrong. Here's correct code. I asked them to apply it to my order. Said can't do but you can send the order back and recorder using the code. Does this make any sense? Will look for other companies to spend my money!

I started an exchange online and told I would be charge the same price for the same item in a difference size, however I was charge full price for items, when I called they just passed the buck about 10 times ended up calling the bank. Will close account and never order from them again

Called my order in using catalog I received this morning. Nine colors of knit jeans were shown. One and one color only was available from the catalog I RECEIVED TODAY! Asian lady taking my order was very hard to understand and was pushy and tried repeatedly to sell me items I did not want! She and others laughed at me. I politely asked to speak to her supervisor, hoping to get someone in the U.S, and she hung up. Disgusting!

I've been shopping at Catherines in Poughkeepsie for the past 4 years. Buy all my clothes there. L love this store for several reasons. It does not matter who is working in the store I always receive first class service every time. The staff always goes out of their way to be helpful. I'm always shocked at the register by the final total. After they count all the discounts and perks, my bill is always much lower than I expect. I love the fashions and it is very rare that I walk out with out buying something. LOVE LOVE this store. Wouldn't shop anywhere else.

I have shopped at Catherines for years and years. I had about 50 pair of their knit pull on jeans that were so comfortable to wear. I thought I was ordering the same thing a few weeks ago and they sent me these pull on jeans, but they are not knit and the material is like sandpaper. I am so disappointed in the product that i don't intend to shop there anymore. I am not a customer who complains but these are beyond disgusting to me.

When items are returned a few days late, they will not refund or ship items back to you items that you have already paid for NOR will they contact you that this is being done. They state it is their policy and it does not matter the circumstances (post office, etc.) that made it late. BEWARE! I will never shop with them in the future and I have shopped with them for 20 plus years.

Ordered $500 worth of clothing weeks ago. Order tracker states that items haven't shipped. After waiting on hold almost one hour with customer service, I was told they cannot cancel shipments "in process". Told them that was unacceptable. Was transferred to ‘supervisor' who told me no one could cancel my order, I would have to wait until it shipped and then send it back to them. Told her that was unacceptable. She hung up on me. The BBB needs to investigate this company, they are blatantly committing fraud.

I purchased a wool coat which totaled $154.00. They said it was delivered but I never received it. When I contacted customer service they kept giving the run around. Worst experience ever and I never received my order nor did I get a refund. Do not buy from this company. They are not honest!

Ordered item 11/29/22. Confirmation stated to be shipped 12/3/22. Never received. Never shipped. Contact Catherine's, wait until 12/24/2022, if not received contact them. Contacted again on 12/27/22. Replay: sent to warehouse 12/28/22, allow 20 days. Email of 12/29/22, refunded $15.75. I paid $23.41. They now state they never refund shipping. IT WAS NEVER SHIPPED. I want the item I ordered, I never requested a refund.

I have been a loyal customer for years in store and when they went online only.
BEWARE when purchasing from them. And make sure you read the fine print. If you need to return anything, you have a strict 60 days for returns, they don't care why. I even asked for store credit in lieu of a refund since I purchase from them often. She was rude and told me it wasn't going to happen. I won't be shopping with them ever again.

They charge you a $16.99 shipping fee and then they charge you another 10,99 service fee for returning an item and not exchanging it. This is one corrupt company do not spend your hard-earned money here they will take a third of your return. Not a happy but upset highly customer! PS The dress I got to wear to my grandson's wedding was irregular so this is why I sent it back. I was devastated. So I had to find another dress real fast. Still was not the one I wanted for his wedding but at the time I had no choice. It was a lot nicer than the one from Catherine and cost me half of what theirs was.

Catherine's we once knew is no longer. It's such a shame and very disappointing. There is absolutely no customer service…no phone calls, emails take weeks to be answered (IF they ever do). Shipping is extortion…. 19.99 shipping for order that takes 4-6 WEEKS to receive if lucky…God forbid they make a mistake and send the wrong product! I ordered something back in March and STILL haven't resolved the issue.

I recommend disputing your charge with your credit card company if we can not get satisfaction through the company. That's the only way to get their attention.
Our local Sarasota store was excellent…EXCELLENT customer service, great product.
I will NEVER recommend this company again if it remains the way it currently is operated. Such a shame.

Stay far away from this company I wished I read the reviews first. After a month of my order being placed I received my order with one of the items wrong. I now have to ship back the wrong item before they will ship out my correct item and that can take up to 5 weeks. Meanwhile I will have to pay for the item before I even receive it. No compensation for my trouble. Customer service is no help. I had called them 2 other times to check on this order and ask for a price adjustment since it did not ship. They would not make adjustments and the delivery was late.

I used to love Catherine's. In the store and online. Since they merged they are no longer the Catherine's I knew. Two orders of mine are still not shipped, after two weeks. Talking to costumer service was a waste of time. I've sent an email, no response. I did cancel my Catherine's credit card, since I won't be shopping there again, glad I charged my MC instead. So disappointed.