Catherine's

They've raised their prices within the past 5-7 years, so you have to search out the deals and coupons, but their clothes are of a higher quality than most plus sized clothes. It's the best place for extended plus. If you're a regular plus, Kohls has better prices. If you have an issue and need customer service, call, don't web chat.

I have ordered from Catherine's for years, so I thought nothing of it when I placed my order on May 2. It is May 24 and not only do I still not have my order, but they cannot even give mean estimated ship date. I have emailed and called and I get a canned response. The automated phone system just hangs up. I ordered these clothes to wear for my daughters graduation and also for our vacation. She graduates in a week and I don't have the clothes. They had no issue taking my $375, but they can't ship my order. Now I am out $375 and still need to buy clothes. They are horrible.

I had an online coupon that would have allowed me to get 50% off a non sale item when I used my Catherine's credit card. The customer service representative tried to tell me that I'd have to spend my credit card first, then I could use my coupon. What? That's like going to the store, buying your item, then being able to use your coupon after the fact. The rep couldn't explain it to me how the coupon works. Then she tried to tell me that I couldn't use the coupon period because I didn't have enough credit. However, I had enough credit once the coupon code was applied. Then we were back to our circular argument. She would not let me speak to her supervisor. Bad customer service and false advertising with non functional coupons that overwhelm your email account. AVOID THEM!

I was in a store today and had the rudest Lady at the check out counter. I had waited 10 min to check out which is fine but when it was my turn the Store Manager took a customer that had just walked in and told me. I would have to wait. I waited for her to finish with that lady then had to wait as she wrote up one of her employees. Worse customer service ever

Catherines online shopping is easy.

You start by choosing your price range, size, color. Appearel. Tops, bottoms, etc.
Your choices are appear, they give excellent descriptions, there's a size chart available.
After you have made your choices, check-out is easy. They take all major credit cards, including their own.
You can pay for shipping to your home or have your purchase sent free to your nearest Catherines Store.,

I've been a Catherine's customer for years but now never again. I ordered shorts and it took 1 month to get them. When I did receive them 1 pair came with no tags like it was a return. Tried to contact them and nothing. Customer service doesn't care. I will never shop there again.

Took over an hour to get any service at all since I cannot print out a label I have to make one and I will be charged for shipping again when I send it back! Customer service was awful and not helpful at all

I ordered $395 worth of cloths, the catalog said delivery in 7-14 days. After 30 days no order delivered even after customer service said it would be delivered in two days at day18. Calls and emails to customer service are no help. The supervisor said the 7-14 day delivery was after they ship but the catalog does not state that. When asked the supervisor could not define how long "processing" is.
Previous experience with the original Catherine's were good, the new company is very bad. If they could give me a date I could understand what to do. You can't cancel and they can't tell you when they will ship.

Not a viable online seller. Problems at ever step. Took 16 days for order to arrive. They gave it to USPS who held it for 5 days then gave it to FedEx ground who claimed to have unexpected weather delay of 3 days except tracking showed it was on a truck driving from Portland to Seattle, a 5 hour drive at a time it was clear and sunny. Ordered 4 items all way oversized and 1 item wasn't even what I ordered. Return hell was next. Wouldn't put it back on same card it was paid with, wouldn't ship the correct item, was told instant gift card credit if I took the item to one of their return stations. Credit never appeared so called and that was another lie now they say even though they have the item it will take a week for the credit. Meanwhile other items shrunk in length by 3 inches and are 4 inches bigger around than chart indicated. Now returning everything and never ordering from them or any of their group again.

Be careful ordering from this vendor. They claim FedEx left a package at my address on a day I was home all day. No package was delivered. Now they will not refund my money without a police report. I feel they should have to track down the package, not penalize me.

I ordered 3 tops and a pair of capris. I received 1 top size medium and nothing else. No items ordered were received. Customer service is terrible and did not resolve the issue. They have my money but I don't have my order or a refund.

I fully paid for this item and still cannot get the product. H E L P!
They supplied a tracking number. All that was done was a label was made. They
Did not ship the product or give to USPS. They seem to be a scam?

I made a purchase on 4/18/23 for two items. Upon reviewing the high shipping fee I called to cancel my order. Also I thought I would get a discount on my first order which I did not. When I asked the CSR for a confirmation number for the cancellation I was told I didn't need one because the order hadn't shipped. She told me it would be back on my account in three days. My credit still has not shown up. I have talked to about eight people saying different things or transferring me to someone else or giving me another number to call. The last lady I spoke to said the cancellation was approved but on hold. She could not tell me what the hold was for just keep repeating the same inane thing. Catherine"s your customer service and automated system is just awful and outdated. Now I'm headed to cancel this card. I would have given 0 stars if I could have.

I was finally able to get ahold of Catherine's via chat. This is after numerous attempts to call them and told that I would need to try again later as they were just to busy with phone calls to answer the phone. I asked to cancel my order, but they said since it is processing I cannot. They claim that it is increased order volume. This order has said that it was "processing" since day 1. My favorite part of this conversation is when they said "make sure you check out our clearance items!". Not happening.

The site is easy to use and has a nice search function. I'm happy with the quality of clothing and the variety of choices. Sometimes, the sales offered on the website and the store do not match each other which can be confusing.

I had been a loyal customer of Catherine's and their holding companies of Beatuy Branda for years. They recently started a new return system called Happy Returns...I am not happy. UPS packaged both items together and because of that they claimed they only recieved one. Even with confirmatiom of reciepts, UPS, and Happy returns confirming my 2 items they still will not refund both items. I called and emailed multiple times and on agent told me "too bad." Other agents lied and said my return would show up in 48 hrs. It never did. So now they have my money and their product to resell. They have lost me as a customer forever. If you want to keep your money I suggest you walk away as well.

I purchased a swim top which did not fit. I paid $20.13. I sopke with a rude customer service agent who explained to send it back would cost me a $10.99 handling fee plus the cost to ship it back. What a rip off! It was my first and only order from this company.

I have NEVER been so tempted to curse, so close to losing my temper & want to reach through the phone (I always laughed at people that got that mad). Apparently Catherine's no longer cares about maintaining a repeat customer base.

On Nov 21,2023 I ordered on line. On Nov 27 checked and the order was waiting for carrier pickup as of the 22nd. They said check back Dec 4th. I checked on 4th and they said they have til 11th to deliver. As of today the order is still waiting for carrier pickup. On the 11th I will either have the package or cancel order. Needless to say I have no desire to buy anything ever from Catherine's again. Pathetic service. And obviously a normal behavior for them since those I spoke to voiced no apology nor did they sound like they cared about the crappy service.

If you have to return an item it will take forever and anyone you talk to at customer service will give you the runaround and delay your refund as long as possible. I ordered a coat, it didn't fit, I sent it back, got an email saying they got the return and did not issue a refund. When we called to complain we got a call center in the Philippines and spoke to Kate who also gave us the runaround and was no help to us. in the meantime we have not gotten our refund and it's been almost a month. This company needs to RE-learn (if they ever knew in the first place) customer service. To verify, our order number was *******8851.

Ordered some things online. Came too late for what I needed them for. Fought in store trying to get the refund, they so gladly said they could handle. Would not take the refund. Called Customer Service. She told me yes, no problem, only to come back and say you will just have to mail them back yourself. 3 minutes earlier, she was sending me a prepaid label. I paid with my debit card through Paypal for an added level on security. I repeatedly stated I did not pay with Pay Pal, I paid with my checking account, Too bad. Funny, another lady trying to do a return was having problems also. STAY AWAY... AND SAFE YOURSELF SOME GRIEF!

I am disabled. I order most of my items online. It was convenient to order online from catherine's and supposedly easy to return. We have a store near me so my caregiver returns items directly to the store should we need to. And we frequently need to. However, I've had enough of their red tape policies that prevent returns even with the shipping receipt, the card that was used to purchase it as well as the scannable barcode from the package the item was in. Especially when it's less than 60 days old. Their customer service line is a joke and the store manager Linda was even more so. I will not support a company like this any longer.

Ordered for the 1st time ever. Looking for something nice for an older neighbor. Hesitated due to the extraordinary ship cost. 2 days later went ahead and completed order. Recvd fairly quickly. 100% disappointed. Cheap material and totally misshapen. Most upsetting was the 3 lbs or catalogs I got. What a rip off. They charged me so they can ship their advertisements. All of it being returned. Including those unwanted catalogs.