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    Catherine's

Catherine's

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Overview

Catherine's has a rating of 1.2 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Catherine's most frequently mention customer service, credit card, and business days problems. Catherine's ranks 144th among Plus Size sites.

  • Service
    133
  • Value
    116
  • Shipping
    132
  • Returns
    103
  • Quality
    103
Positive reviews (last 12 months): 3.8%
Positive
1
Neutral
0
Negative
25
View ratings trends
33
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How would you rate Catherine's?
Top Positive Review

“Charge on my Card”

Keya J.
3/9/24

I received a charge from Catherine's and found out that it was for a subscription that I had no knowledge of. I called customer service and the agent canceled my subscription. I also requested that my funds be returned to my card. Waiting for that request to be filled,nothing yet. There is nothing on the website that states a charge would be debited off my card for a subscription. I decided to check the reviews and see if anyone else had this issue, and I see that I'm not the only one. If a company offers rewards be ethical and let that customer know what to expect with charges and membership. I just want my money refunded and my card number taken out of their database.

Date of experience: 3/7/24
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Top Critical Review

“Shipping Charges! Whew!”

Karen W.
12/11/24

If there is one thing I know for sure it is that when a Brick&Mortar store was popular and it goes "Online only" and there are LOTS of negative reviews, steer clear. I haven't purchased, nor will I be purchasing anything from Catherines Online. They have more ONE STAR reviews than any well-established store should have. From quality of product, to shipping costs, to returns. Just horrible reviews. No thanks, who needs that headache. BTW the shipping costs really are criminal, just obscene.

Date of experience: 12/11/24
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Reviews (257)

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Reviews that mention popular keywords

customer service (107) credit card (22)
Thumbnail of user loisf86
Pennsylvania
1 review
0 helpful votes
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September 8th, 2021

It's a long and costly story. I ordered a dress from Catherine's in late June. Got a message that it would be delayed so I immediately requested that the order be cancelled. Instead they quickly sent me something totally different than what I ordered. I returned it on July 6th. And over 2 months later, Sept. 8th, I still have not received my refund. It's all Covid's fault, of course. I have a post office receipt for the return and copies of the correspondence, for all the good it will do I've since learned that they are in Chapter 11 bankruptcy and apparently are trying to solve their financial problems out of the pockets of their unwary customers. Don't be one of them.

Tip for consumers:
Don't trust them, Don't buy from them.

Products used:
none

Date of experience: September 8, 2021

Thumbnail of user debbiev114
Texas
1 review
0 helpful votes
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May 10th, 2021

I have ordered many things from Catherines and the other lines they are now attached to, but now the shipping costs are cost prohibitive. I made up an order for $100 and the shipping would have been $20! That's not worth it.

Value
Shipping
Returns
Quality

Date of experience: May 10, 2021

Thumbnail of user sherry.scott1128
New Jersey
1 review
0 helpful votes
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August 1st, 2023

I ordered 3 pairs of shoes and they were so cheaply made from the price they charge you. I called to have them all returned and they said I had to pay the shipping of $10.99...that is crazy considering my order was $135.00...I will never order from them again

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: August 1, 2023

Thumbnail of user karenr151
Texas
1 review
2 helpful votes
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February 24th, 2017

Their clothing is poor quality and WAY overpriced. One blouse that could have come from walmart was $60. I decided to walk 3 stores down to TJMaxx and bought 3 better quality blouses for the same amount! They overprice and then offer "coupons" to discount them down so women think they're getting a deal. No deal in my opinion.

Date of experience: February 24, 2017

Thumbnail of user lynnm86
Virginia
1 review
3 helpful votes
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April 16th, 2016

Catherines often has coupons in the mail and on their site. Yet, the coupons cannot be used easily. They don't count on clearance, not perfect price items not storewide sales, not... should I keep going. The styles are frumpy. The sales people push Perks and are not helpful. I am trying to shop online to get better deals and more youthful clothing without the attitude.

Date of experience: April 16, 2016

Thumbnail of user stepheng1850
California
1 review
0 helpful votes
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January 21st, 2023

This company cannot keep their records or products straight. They cancelled their PERKS program then reinstated it but after accepting the $25 fee they never applied the discount. They sent the wrong size item four times. Each time, the bag had a manufacturers size of 4X on it and the shipping label 0X. Their customer service cannot communicate with their warehouse and according to Customer Service they have numerous investigations in progress so it takes forever to get an answer. They provide no incentive after having to drive to FEDEX several times for their mistake. If you use a rewards coupon but cancel the order, the coupon just disappears. When they had their stores, the staff had a lot of problems figuring out how to operate their system especially if you had a return or exchange. I do not plan on ordering anything from them again.

Tip for consumers:
Think and review your purchase (and receipt) before placing an order.

Products used:
clothes

Service
Value
Shipping
Returns
Quality

Date of experience: January 21, 2023

Thumbnail of user heathera394
Mississippi
1 review
6 helpful votes
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May 27th, 2021

Do not order from Catherine's! They are unprofessional and the shipping is sooooo outdated that you don't know when you will get your orders. I paid for overnight shipping that was a week ago and I still don't have my order. This site is a joke I can't cancel my order as the cs agent said it's in process and for me to refuse the package when it arrives!

Service
Value
Shipping
Returns
Quality

Date of experience: May 27, 2021

Thumbnail of user karens2726
Illinois
1 review
2 helpful votes
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July 7th, 2021
Verified purchase

I placed and order Feb 25th it is now July 7th and I still don't have it. Paid over $30 fo shipping. I've sent many emails no response. I waited over 20 mins for someone to answer the phone she told me I have to wait 2 more days and call back for them to send a refund. What a joke. I'd give negative stars if possible. They told me I knew it was on back order. Save yourself the headache and take your business elsewhere. The rep also told me she wouldn't be this upset because she works in customer service.

Service
Value
Shipping
Returns
Quality

Date of experience: July 7, 2021

Thumbnail of user dontn1
Connecticut
1 review
2 helpful votes
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April 24th, 2021

I've been waiting for an order for over a month! I am leaving for Vacation tomorrow and don't have the bathing suit or shoes I ordered for my trip. I'm livid! This is the last time they will get my business. A month is more than enough time for ship 5 items. Covid excuse is pretty worn out.

Service
Value
Shipping
Returns
Quality

Date of experience: April 24, 2021

Thumbnail of user rayeb2
Arizona
2 reviews
5 helpful votes
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September 23rd, 2021

Since Catherines decided to close all it's stores, I have to buy off line. On August 18th I placed and order for under garments in the amount of 31.38. It was against my Catherines card. On the 21st of August they notified me that my order would be delayed. However, on September 1st they billed me for the garmets which have never shipped. I've left messages, I've tried to call, I've tried to get ahold of them, but their customer services is some third world country that speaks no english and they are telling me that they can't do anything about refunding my money (my card has been paid off since then) or ship my garments. Catherine's is impossible to do business with now!

Tip for consumers:
Stop buying from Catherine's. They obviously don't give a damn about their customers

Products used:
EVERYTHING

Service
Value
Shipping
Returns
Quality

Date of experience: September 23, 2021

Thumbnail of user karent774
Pennsylvania
1 review
1 helpful vote
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June 2nd, 2020

On hold for 46 mins... LISTENING TO TRUMPET MUSIC. Then a woman comes on to say they are really busy... and the partial order came really fast. I asked her if that is my fault... and where is the rest of my order. She put me on hold to come back to say... no one is answering. She didn't know what to do. I hung up. NEVER AGAIN.

Date of experience: June 2, 2020

Thumbnail of user hollyw74
Colorado
2 reviews
8 helpful votes
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March 9th, 2018

I attempt to shop Catherine's using Safari on my smartphone. The site hangs, freezes, then reloads. I use Safari on my smartphone and do not have this issue with any other site except for Catherine's and Lane Bryant. Despite numerous complaints from me, they haven't corrected this horrible issue. And, on the rare occasion I am able to click on an item, you have to click on an item, then use a drop down box to see if it's available in your size. That's stupid. Why not have the sizes in tiles as well as the colors? That way you can click on either a size or a color and see if it's available without wasting time.
Most of the time I just give up and use Avenue instead. The quality isn't as good but their site actually works and it's laid out in a user-friendly format.

Date of experience: March 9, 2018

Thumbnail of user mjj
California
1 review
1 helpful vote
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December 1st, 2014

I'm a first and last time customer here. They had a great sale and I got carried away and spent $250. I checked the return policy before ordering and they mentioned using the enclosed label and that shipping was not refundable, but I guess I forgot to read the fine print. I expected a pre-paid label with a return charge deducted that was equal to what I had paid when purchasing. But you're responsible for shipping back on your own, plus insurance. Because my items were heavy sweaters and velour warm-ups, it cost me $25.00 to send back on top of the original shipping charge! I did like the quality of their clothes, but it was all really big on me. I wouldn't recommend this site unless you're very sure of your size.

Date of experience: December 1, 2014

Thumbnail of user debrat514
Texas
1 review
0 helpful votes
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May 19th, 2022

I bought a dress, didn't like it and returned it. I have been charged ridiculous fees because I didn't make a payment on the credit card I took out! HELLO why would I pay on a dress I returned. The dress was about $119 with ridiculous shipping charges ($26). To get out of all this and cancel my account completely it cost me about $75! Late fee for payment I returned, fee for canceling account? Who does this! Just look elsewhere… you have been warned. Reporting them to The Better Business Bureau!

Date of experience: May 19, 2022

Thumbnail of user julieg308
Arizona
4 reviews
1 helpful vote
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May 31st, 2023

They overcharge you in shipping, run false codes they won't let you use and basically bait & switch. $14 for shipping and handling and they send it regular (not priority) mail, so it takes even longer to get. Go ANYWHERE else!

Service
Value
Shipping
Returns
Quality

Date of experience: May 31, 2023

Thumbnail of user lauram688
Oregon
1 review
1 helpful vote
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May 26th, 2019

Ordered 2 cotton wire free bras- how hard can that be? I realize bras can be hard to fit but the quality of the fabric was so poor (cheap scratchy lace)and only the exterior was cotton... most of the interior that actual touches you ( the part that maters) was synthetic and - another thing the connector on your shoulder. Shoulder strap ( a huge ring thing) cuts into your shoulder. Also because I didn't have a credit card I didn't get the advertised free returns... shouldnof read the tiny return fine print... tricksters. Do not shop!

Date of experience: May 26, 2019

Thumbnail of user cindyf46
South Carolina
1 review
1 helpful vote
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April 14th, 2017

I called customer service for a late fee. I thought I had paid the card off then was charged a late fee. It was late because I was out of town making decisions to let my Mama go. They credit $15 then charge another late fee. I will stick with Lane Bryant.

Date of experience: April 14, 2017

Thumbnail of user juliem1878
Texas
1 review
2 helpful votes
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December 31st, 2021

I ordered multiple items.
Sadly, I received items that has nothing to do with my order and were 6 weeks late.
I ordered 2 outfits, I received 3. NONE are packaged right, 4X package, size 2X in the plastic.
I will not pay to return them.
Get it together.
Send me return instructions. Include pre-paid tags. Your company shipped me the wrong product.
I am disputing your charges with my credit card company.
JM

Tip for consumers:
Do not shop here.

Products used:
Catherine's is pathetic. NEVER shop with any of these brands.

Service
Value
Shipping
Returns
Quality

Date of experience: December 31, 2021

Thumbnail of user lisar1384
Illinois
2 reviews
3 helpful votes
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July 12th, 2021

No response to email sent to customer service AND when I called, I was on hold for 49 minutes before call was answered by a very bored sounding CSR. Instead of giving the credit for the discount I forgot to input, I was instructed to return items (items I haven't received yet) and then reorder. Wow. Won't shop here again.

Service
Value
Shipping
Returns
Quality

Date of experience: July 12, 2021

Thumbnail of user stacig32
Alabama
1 review
0 helpful votes
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April 25th, 2022

Should have a negative number to rate. I purchased several products and after 14 days of sitting at the FED Ex location, they said they could issue a refund. I didn't want a refund I wanted the product for a vacation. However, I could not use the 250.00+ already paid. I had to get a refund and wait for 5-7 days for it., Since I really needed the product I purchased again and was guaranteed 2- day delivery. I paid 41.98 and it did not arrive on time. All customer service said was it arrived on time and I'm sorry for any inconvenience. Seriously? Is a guarantee of 4/15/22 the same as when it arrived on 4/18/222? Their customer service is horrible and I will never order from them again and will tell everyone I can.

Tip for consumers:
Don't order from them or their sister companies.

Products used:
none

Service
Value
Shipping
Quality

Date of experience: April 25, 2022

Thumbnail of user clarao12
New Jersey
3 reviews
13 helpful votes
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June 10th, 2019

My go-to place for work clothes. I was given several outfits for Christmas for a new job.
I love them so much I want the work pants in every color and have recommended to coworkers and friends. I love the site to store feature so that I can browse for the perfect outfit online, then try it on in the store for the perfect fit.

Date of experience: June 9, 2019

Thumbnail of user rebeccam2272
Arizona
1 review
0 helpful votes
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September 12th, 2022

On the 6 of September, 2022 I orded 3 dresses from Catherines online. Received them on the 12th. I love my new dresses. They are perfect in size and fit. They are so soft. Love them! I'm sorry that others have had bad experiences with Catherines, however, for me, it was an awesome shopping experience.

Products used:
3 dresses

Service
Value
Shipping
Quality

Date of experience: September 12, 2022

Thumbnail of user lianes15
Georgia
2 reviews
0 helpful votes
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November 30th, 2021

I called the customer service number (which they claim is active until 11pm EST--and I live on the east coast) at 8pm. A recorded voice said they were busy, but my wait would be about 8 minutes. During my wait the recording kept urging me to keep holding OR I could go to their website (which made no sense since I wanted to speak to someone). At exactly the 30 minute mark (yes--my 8 minute hold lasted for 30 minutes) my call was disconnected from their end. I sent an email explaining I wanted an update about my return/exchange and my "personal response" was that they appreciated me reaching out to them and to be patient--that they would sent an email to update me as to the processing/shipping of my order. Which had nothing to do with my inquiry. So no personal touch to customer service--everything is recorded, canned and packaged for their convenience. No more online shopping from their rack of stores for me.

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: November 30, 2021

Thumbnail of user kathyi36
Arkansas
1 review
3 helpful votes
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July 19th, 2019

Today I posted on Catherines Plus Sizes the following: I do not understand the Corporate policy I was just quoted - I called about purchases I made approximately 3 months ago. I have spent approx 250.00 in the 3 month time frame. I have purchased 2 pairs of the Knit Jean Capri's and 2 pairs of the Knit Jeans. 1 pair on the Knit Jeans in Denim color has pulled places and holes in them. The Capris are fine. These jeans retail at 54.95 so I called to see about exchanging them because in my estimation they are defective. I was informed that if the product has been washed or worn I have no recourse, mind you the jeans say on them to wash before wearing so I guess I want to warn others that if you make purchases here the company will not stand behind their products.

Date of experience: July 19, 2019

Thumbnail of user wandaw269
Georgia
1 review
4 helpful votes
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June 17th, 2021

I've ordered many things from Catherine's through the years. On June 10th I ordered 2 e-cards ($100. And $! 50.00) gave her e-mail address... did everything that was asked. One June 17th. They still haven't sent the e-cards to her. I've called them 3 times, each times on hold for over 1 hour. Today's wait was 1 and 1/2 hour! Today on line it showed I ordered it on June 16th. Why the change? Who knows! They have no explanation! They don't care...

Tip for consumers:
BUYER BEWARE

Products used:
NOTHING WAS SHIPPED

Service
Value
Shipping
Returns
Quality

Date of experience: June 17, 2021

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Catherines? Is dedicated to providing the best in women's plus size fashion. Designed specifically for the plus size woman & guaranteed to fit you beautifully. Free shipping to stores every day.

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