Catherine's

I'm just waiting to pay off my account, then I'm going to close it, indefinitely! Suprema Capri pants used to be of good quality, made in Indonesia, now they are made in CHINA! CHEAPLY MADE, CHEAP MATERIAL, SEAMS ARE FALLING APART! PLEASE DON'T PURCHASE FROM CATHERINE'S! IF YOU DON'T BELIEVE ME, THAN READ ALL OF THE OTHER REVIEWS.

I'm done with Catherine's. The shipping delays and quality of the clothing is just horrible. Its a shame because before the buy-out I loved Catherine's.

Jan. 2017 they had a clearance sale. The come on: Buy one, put one in the cart free. So I buy two each of several items. Two of the same item, so they are the same price. Full price for first one, second one free? They charge me full price for both of the more expensive items & give me two cheaper items free. My bill was $40 more than I expected. Called them twice & emailed. This is a bait & switch! Beware they also offered an item listed like $18-$19. Usually 0X-2X is the cheaper price & 3X-5X is the higher price? Wrong, I checked each size NONE of the sizes were priced at the lower price. All of them 0X-5X were the higher price. Catherine's is not well managed!

After waiting five business days I try to call to see if they've shipped my order yet being as they charge you $9.99 to ship which is outrageously expensive because it's just regular shipping! When I called two different reps I spoke with told me my pmts didn't go thru. After calling my bank my bank tells me they just haven't taken the payment yet it went through all right as I knew it did. Feeling ripped off I filed a dispute with my bank then to find out later that day from another manager that they don't take the payment until they ship so I had to back the dispute out of my bank which was a big hassle then I simply asked since you charge me $9.99 for shipping which is outrageous when are you going to ship it they said they could take 7 to 14 days to ship it I said that's not what's your thing says and they really didn't care not one bit! I'm thinking if you're going to charge somebody $10 for regular shipping then you should ship it out right away because that's extremely expensive you could have it overnighted for that charge! This is the worst company I think I've ever dealt with and I would never advise anyone to purchase from them unless you have a long time to wait for your product which I hear there merchandise is cheaply made. At this point they don't know when they will ship it so I don't know if I will get my swimsuit before fall? I'm extremely disappointed

Told me they were going to take care of my problem once I sent in a police report stating I didn't receive my clothing. I sent in two affidavits and a police report and I tried calling to find out what was going on and they blocked me! Used a friend's phone and they told me the case was closed and I owed the money? Now why should I pay for something that I did not receive? This was during the Christmas season and I know a lot of people who had items stoled that were delivered.Told me I had too many issues reported? I only had one? HOW disrespectful to block me after@ 40 YEARS as a loyal customer!ll I will NEVER DO BUSINESS WITH CATHERINE'S, for those who do,I would use a mailbox so you don't have to go through all that I did!

You have rude employees working there. They think they can talk down to customers and have an attitude. What happeend to customer service. Don't go here buy somewhere else. Not worth it.

Ordered the same lace tank. One in white one in black. Got 2 diff styles in my order White was what I ordered... black was a diff tank and 3 inches shorter

I am returning a dress and being charged $10.99 processing fee? I guess that you don't care about returning customers! I wanted to buy a new wardrobe but I won't here. This is ridiculous.

I ordered several tops and spent quite a bit in two orders. I wire one shirt fir my son's graduation. While wearing it, I noticed a defect in the front of the shirt. A defect visible in pictures. I trimmed the large loop of stitching and made the most of it. However, when I called then to get an exchange, they will NOT honor a return because I altered the shirt & that means I planned to keep it. According to them, once I put it on abd altered it, I voided the return policy. I should have left it alone & ruined our pictures & sent it back. I also should have noticed said flaw before wearing it. I didn't notice it, or even look, until I put it on fir graduation. I washed it afterwards so it would be clean to return & that was another no-no. Their customer service is deplorable! I have NEVER cussed at a customer service agent & I told this one it was "bull$#*!". Their brick and mortar stores were fantastic, but their online stores are anything but fantastic. I will look elsewhere for clothing in the future.

I experienced six problems with Catherines, Inc in 10 weeks, while spending $400.
* submitted a charge twice
* omitted application of a discount to a sale
* delivered items not ordered
* stated a coupon was worth $25 but noted 25% in data base (Pedro, CSR Super)
* promised to email a coupon but didn't do it on two ocassions ( Sandra, CSR Super)
* rude & dismissive (Thomas, Mngr)
It appears to me that mistakes are made by design by management. Buyer Beware!

Their customer service is a joke and shouldn't be allowed to label itself as any type of service for customers. Evidently your order doesn't show up on their site as existing until it is shipped (which can take weeks). Not knowing this little tidbit of information, I freaked that the order I placed for my sister's birthday present didn't exist. Even when I typed in the order # that I had screen grabbed it still said it didn't exist. Of course I immediately reordered it - thinking perhaps I forgot to hit the place order button.

Well, long story short (too late) I finally got an email stating my 1st order had shipped so I called up the company to cancel the second order that I placed only 2 days earlier and shows it doesn't exist on the website. Their response, too bad so sad we can't help you. They couldn't even contact the warehouse to see if the order had started processing. Oh, but if I wanted to email the company I could and someone might be able to help me...

There are way too many companies out their that cater to the big and beautiful women of this world, I don't need to give my clothing budget to Catherine's or any of the subsidiaries attached to the Catherine's website.

I ORDERED 2 DRESSES LAST NIGHT. THE COMPANY OVERCHARGED ME BY $10 EACH AND WHEN I CALLED THEM THIS MORNING, THEY REFUSED TO HONOR THE LOWER PRICE. I ASKED THEM TO CANCEL THE ORDER AND I WOULD REORDER AT THE LOWER PRICE. THEY INDICATED ALTHOUGH THE ORDER WAS NOT COMPLETED OR SHIPPED, THEY COULD NOT CANCEL THE ORDER. I WOULD HAVE TO ACCEPT THE DELVIERY AND THEN SEND IT BACK. HANDLING AND PROCESSING FEES ARE TOO HIGH. NO CUSTOMER SERVICE. I SEE A MULTITUDE OF SIMILAR COMPLAINTS. I TOO WILL NOT SHOP WITH THEM AGAIN. TIME TO MAKE A BETTER BUSINESS AND YELP COMPLAINT AS WELL. THIS DOES NOT WORK!

Clothes are good quality. Just need to be a bit younger looking but not teeny bopper in the dressy casual & the casual clothes. The sales clerks are always very nice & helpful.

Placed an order on 3/31/21, still has not shipped no ship day known! But have already took my $ out of my Acct! Held 1 hour 45 mins to find out no known ship date!

They suckker you in, charge $10.99 for a return and auto enroll you in a $14.99 bull$#*! reward program.
There products are garbage and a waste of time.

Please pay attention when you send something back to Catherine's.They change you a extra charge if you request Your payment to go your original payment

Glad I read all of the reviews before ordering! Sounds like a total nightmare for most. It's not worth taking chances at this point. Hope everyone gets their issues resolved.

I've been a loyal Catherine's customer for years, but NO longer! I ordered several items on 4/8/21. On 4/26/21, I received an email that my order had shipped. (In that amount of time, the old Catherines would have had it to me already.) By 5/8/21, I still had no package. I attempted contacting Catherines customer service (what a joke to even call it that) via email and also via phone with no response. One day I finally got through on the phone (after 45 minute wait) only to have the representative tell me they couldn't help me until 30 days after the shipping date! They wouldn't even answer why my simple investigation into the tracking number revealed that the post office was still waiting on the package from them and therefore the package really hadn't shipped at all! It is now over a month since the supposed ship date and I am on hold once again trying to reach "customer service". My credit card company is the next call. I am so disgusted about Catherines! I wish I could shout it from the mountain tops to Stay Away from Catherines!

No wonder they are out of business. They sent me a 40% off and when I placed my order, it didn't take off the 40%. I called 15 minutes later and they said they couldn't do anything about it. NEVER WILL I SHOP WITH THEM AGAIN AND WILL BE RETURNING MY ORDER.

I have shopped Catherine's for years. When I could go into the store, I always found something I liked. When they were bought out and closed the stores, I was hoping the Suprema items would remain available, which they have. However, and I was afraid this would happen, I just ordered another pair of Suprema shorts and they are not the same. I noticed right out of the package that the elastic waist was different. It is a little over a month later, and I'm just now getting around to wearing them. And, sadly, they not only have a different elastic waist, the whole fit is different. I have probably twenty other pairs that I wear all the time so I know the fit very well. I also have several Suprema capris and pants. I also agree with some of the other posts here about the ridiculous shipping fees and returns. I quit ordering anything but the Suprema because I knew the Suprema would fit but didn't want to take a chance on something else having to be returned. I had other issues with customer service and trying to order things. I guess I finally have to say goodbye to Catherine's. :(

I googled the Indigo Convertible Mule it came up $50.30 at Catherine's. I attempted to check out said item and was unable to apply the discount (caespecial). I called the toll free number and I spoke with a yng lady who told me tht I ws nit entitled to the discount bc said item ws on back order and it would not apply bc I wanted a 9w instead of a regular 9m. So I went back into my bag and put a 9m (in Stocked) into the bag. Again, I tried to used the discount and it came up $53.99. I asked wht happened to the $50.39. I explained tht the website say $50.39. I wanted the item tht cost $50.39. She placed on hold someone made the correction on the www.Nancy the Mgr gets on the line and tells me she would not HONOR the $50.39 and was not authorized to make such adjustments. She ws a bit ABRASIVE. NEEDLESS to say I will not be purchasing from this Company EVER AGAIN! CATHERINE'S DO BETTER! This debacle started on 4/22/2023

I had to make THREE trips to the lcoal Catherine's in Evansville, In to make a return. I somehow got the wrong size in capris. TWICE they offered me a gift card - I paid for this item on my charge card and did not want a gift card. The last time the clerk didn't know what she was doing - FINALLY after raising my voice and getting mad they got the return off my charge card. I also have trouble loging into to the account to pay Catherine's card. As soon as I make sure the balance is zero I can tearing up the Catherine's card and will use Discover from now on. With the virus I don't carry a purse, but do have my Discover card with me. One of the sales lady had on a cute outfit, but had shorts with an overlay of a skirt. You could easily see all of her legs. I think this is inapprobraite for a palce of business and told her so. What should have been a 5 minutes or less transaction took 15 minutes and I was on my way to work. Almost late.

I I purchased a $200 dress for my son's wedding online. Upon receiving it and trying it on it wasn't for me. I researched how to return, and decided my best option was to return it to a store in a community about 100 miles from where I live since I planned to be in that city anyway. I returned it to the store only to be told they could not credit my account. They had to ship it back to the warehouse and I would receive credit when they received it. I thought it was odd, but they were busy and kind of dismissed me. I was half way home about 50 miles away when I realized they did not give me a receipt. Fast forward three weeks later and of course no record of my dress anywhere. No tracking # and no evidence that I returned it so I am out $200. The customer rep on the phone was friendly and did reach out to the store where the dress was returned but in the end was not able to do anything. She said the store probably hung the dress up and sold it again. I won't be shopping there ever again and I can't advise anyone else to either.