Catherine's

I ordered 3 items, 2 were sent. 3rd on back order; but kept seeing ads for the item. Then they send me a notice saying my payment for the 3rd item wouldn't go through which is bull because the first two items were the same payment method. The third item that was backordered happened to be on sale when I placed the order. I think they were hoping I'd re-order it at the regular price by saying my payment failed but there is no way! This was the first time I did business with them and it will be the last! The 2 items I did receive weren't of great quality; way overpriced!

Very slow shipping. I had to return all merchandise due to not fitting properly. Everything runs extremely large. When the items were returned, they did not give me a full refund. A month later I was charged a $18 fee. When I called to inquire about this charge they said it was their monthly fee for their rewards program that I did not sign up for. RIDICULOUS!

Not sure why they can't offer a coupon code when calling in to place an order, without an email or book. You would think they didn't want to lose the business, but I guess not. I'll take my money somewhere else.

This company is horrible and don't care about customer service at all. I placed an order of 4 pieces of clothing on Dec. 28. They charged my credit card the same day. It took them several weeks to send 3 of the 4 items. They shipped the fourth item (a simple tee) 2 MONTHS after the order was placed and then sent an email saying it had been delivered. I NEVER received it. Called them to get a replacement tee and was told that I have to fill out an affidavit and return it by snail mail. After they receive the affidavit it will take up to 2 months to return my money for the item not delivered. When I asked them to send me a replacement tee I was told that they could but they'd have to charge my card again. Absolutely ridiculous! I've been a good customer over the years, spent hundreds of dollars, never claimed to have not received anything but now they want to screw me over for a $20 tee.

I ordered 3 dresses for my moms Mother's Day gift. I never received, they were delivered to the wrong address. Catherine's has done nothing to help find or replace the order. However they are happy to keep my money

Quality has gone down, and i have received the wrong items on my passed 4 orders, and can't reorder cause they just happen to be out of my item. Now I just notice I'm going to have a hole in my jeans and I can't return them cause I've worn them for 3 hrs now. Now I can't say I wouldn't order from them again but they are the last place I look for something

They have a plastic seam threw them out! Made in Pakistan. Why would you put a plastic seam. That would scratch someone skin don't get it.

As in other complaints - I am still waiting for a refund from Jan 9 2024 and it's been 3 weeks. Called and was told the credit was issued and that was it. Asked to speak to supervisor and was hung up on. Also the bureaucracy of the purchase is really bad - I purchased from Catherines.com. FullBeauty Brand filled the order and it was delivered by Global E Small Cross Border. Order Number: GE*******498US
Order Placed: 12/27/2023

The person blamed PayPal for the it being the wrong address. However, PayPal had the right address. They refused to ship it out to the right address when it is returned. They have told me "too bad," and that I am just out the $53.98. I will never do business with them again.

Shipping and handling $16.99? My package weight was 2.1 pounds, 1 weighed the 5 magazines that were sent with my order. Exactly 1 pound! They all went into the garbage, including the Catherine's catalog. Want some "free" shipping? Just join our club for $14.95 a month! Now I see why our local Catherine's closed. And now you will give me free for over $75, but not on this $110. Order? What a slap in the face!

This company first time customer return policy says it's free this is only if you return the item and put it on the Catherine's card for future purchases I should have read the reviews but I'll be buying from this company ever again

My catalog said if I put code CAVFFS from the catalog that I would get free shipping if I spent $35.00. When I did that it threw me over to a page that said I had to sign up for a free trial which turns out to charging me $16.95 a month. I think this company is fraudulent. I don't ever plan on using them again, ever.

I have been a Catherine's customer since the 1980's, and I was very disappointed to call and be told they will not accept a return on a recently purchased shirt that is already coming apart at the seam after wearing it no more than 3 or 4 times and always washing it on the delicate cycle. I was told that is their written policy, and they will not accept the return or give me a refund. I told the representative they have lost an excellent customer because they are not standing behind the products they sell. I have quite a few other shirts of the same V-neck cut that I bought from Catherine's and have worn for several years, but I have never had this problem before. It appears the quality of their merchandise is not what it used to be. I hope sharing my experience with Catherine's will be helpful for others who are thinking of ordering from them.

I always give a company a chance to make things right before I give a negative review as I understand in many cases it can just be a misunderstanding or a small error. That is not the case with this company. They do not answer Emails. They ignore their customers. They are notorious for bait and switch advertising and the quality of their products are sub standard. They clearly stated 50% off the product in the photo if you put in the code, I did, they didn't honor it. I called customer service. They said it doesn't apply to that product. I explained it said it did in 2 different spots in the online ad. The customer service rep said they would have some contact me. No one contacted me. They are the "walmart" of speciality clothing and they will charge you what the feel like not what they say.

I ordered a pair of pants on 2/19, they shipped on 2/23. It's now 3/17 and no delivery. One "tracking" link leads to a non-existant FedEx number; another says it's been waiting for USPS since 3/2. Emails to their "customer service" have yielded ZERO information, just "we apologise, be patient." I will be calling my credit card to dispute this charge. I will never, ever purchase anything from them again. SO disappointed

I have been a loyal shopper for years- no more! I ordered in 4/9 was supposed to arrive in 7-12 business days. It is now 4/27 - no shipment. I started with the site - it said processed but not shipped- started calling last weekend - took three tries waiting 45 min or more to get someone to answer - they told me to be patient - argh - then again this past weekend when I hung up after an hr on hold - whatever they send is going back! Such a shame but now I understand why they had to file for bankruptcy. Stay away from them -it will make you crazy!

I used to love their stores. One line version... horrible. Worst customer service ever. Clothes are very cheaply made. Not the same quality they had in store. They come with seams not sewed, cheaper material, elastic bands crimped. Their return policy is crazy. You must pay $9.95 to ship back to them if you want a refund made to your original form of purchase. Customer service is rude. Look at the reviews on their Facebook page under community. Terrible company.

It's been 30 days since I placed my order online. The expected arrival date has come and gone. Last week it took me 47 minutes to speak to someone on the phone to only be told hopefully you'll get it soon. If planning a trip don't use Catherines.com if you need it any time soon..

Orders not being processed, much less shipped, after 2 weeks; order placed and not showing up in account even after several days; 70 minutes on the phone today trying to sort out when my orders will ship ended up with being transferred back into the queue after being told there was an issue with "credit." This is bs as I paid with a debit card and it still hasn't made it's way to my bank account, in which there is more than ample money to cover the expense. But wait, the same debit card has been used time and again by Catherine's with no problem. So, the transfer back to the phone queue was clearly to get me off the phone because no one knows what the hell they're doing. I've been a Catherine's customer, in-store and online, for many years - 15? Up to now, my experiences were always very satisfying. No more money for them now!

Do NOT buy from this company! Bought a skirt for $36.00 that didn't fit, they charged me $10.99 shipping to get it and charged me another $10.99 to return it! Offered me a lousy $14.00 refund! What kind of customer service is that?! I will NEVER order from them again!

Wrong items included with shipment. FedEx showed the shipment sitting in a location 10 minutes from my home for 5 days. It arrived today. Said it shipped on 9/6. Attempted to get in touch with customer service. In a time where service is so important, the company has apparently made it a strategy to NOT deal with customer issues. To add insult to injury, they're charging $10.99 to do the return or I have to take a ecard. Why would I want that when I'd have to go through it again. Wish I'd read the reviews here before I purchased. Nope. This is a one and done experience where I'm 11 bucks in the hole.

Every time I trust one of their "amazing" sales (like 40% off entire store!) I go in and out of 6 completely different things none of them are on sale. They are ALL "Perfect Price" Crap. Also, the coupons only work on a very select few items and for only a percentage of what they are supposed to be taking off. I'm done shopping there and with me goes 8-10 women who used to only shop there. Done.

-Sarah C

They sent the wrong item to me. The chat function is not working and the two phone numbers listed say that they are not taking phone calls at this time. Are they filing for bankruptcy? Why is there no way to contact them? Terrible customer service. I also do not like that the website for them now is run together with many different companies so that when you search for a Catherines item you get items from all the other companies as well. I will no longer be ordering from them. Too bad because I always liked their clothing.