Catherine's

I have tried to purchase an item that I was sent an email on and they refuse to make good on said item!
I think that would be false advertising and Catherine's should not be able to get away with it!

They would NOT honor this add that I was emailed not once, but several times!

I tried three times to reorder 5 of 6 items that were ill fitting or poor quality products. Since their tech systems are inadequate and often down, they kept trying to get me to reorder everything over the phone. On my second try with an agent who had a children's birthday party going on in the background, the reorder was never processed as promised. During round 3, I finally insisted on getting my money back (what was left after all their shipping costs on my returns.) It ended up I paid more than double the cost for the one item I kept. Rip off artists! Much better outlets out there.

I purchased a pair boots as a Christmas present and they changed a membership fee the next month of 18.23. I called the 1800 number to investigate and a Karen hung up the phone in my face! Do not ever give this company your credit card number they are crooks!

Beware! If you purchase from Catherine's or their affiliates, expect only a portion of your purchase price to be refunded. They kept over $80 from my purchase. Only $10.99 was supposed to be kept. Unless you have money to waste, do not purchase from them!

I received my order on Sept 10. Suppose to be 2 pair of pants. Instead it was 1 pair and bathing suit bottom. I returned wrong item that day and still waiting for my credit. Called today and told a gift card issued, no credit to my card. WOW!

I email says 50%of plus free shipping. Same blouse best color is full price. Free shipping on $75+. Details in fine print

It's hard to find plus size bras. I like Chantelle which is a very nice brand but they no longer sell in my size. Catherine's seems to have a large selection and variety. I want to try a few different styles and sizes because I'm not familiar with the brand. I have 6 bras in my cart and shipping is $35 (I live in the US), which I assume I won't be able to recoup if I return some of the product. After reading these reviews about their customer service, I'll abandon my shopping cart and keep on looking.

I have been a long time customer with Catherine's. I have some of the same complaints as others with order mix-ups and poor quality of clothes. However my biggest complaint right now is their payment system. I had a lost payment at the post office. As soon as I found out about it, I made a payment over the phone. That payment did not go through and I only found out about it through noticing that my credit score went down over 100 points found out the representative had used my credit card number instead of the account number. I was immediately charges $29.00 for a returned check. I called and made another by phone payment and that one did not go through either and they charged another $29.00 returned check. I had gotten nervous about the payments and made a $100 payment on line myself. It was super easy and it went through. In the mean time they lowered my credit and that caused my credit score to lower because a higher percentage of my credit with Catherine's was used. Although a talked to a couple of people who seemed to want to help me, I found that they are the kind of company who seems to shoot first and ask no questions later and heaven forbid that they admit to a mistake. Personally, I will not ever charge with them again but if you do, use your Credit Card either write a check or pay online.

How I wish I had read these reviews before ordering! Besides not honoring promotions that I constantly am receiving emails for, their shipping info for international customers is false. Was offered after purchase of items "express courier - air). Paid a premium for it this service. I had not received any tracking notices and when I called was told that "we don't do air courier for international" and that the items have been delivered by ground courier. Finally received a tracking email from the courier company which showed that indeed it was being delivered by ground. Of course when I called to get a refund for the air courier premium fees, I was told that it was against company policy! Buyer beware... shop elsewhere.

Placed order on June 24th and my order has still not shipped. The site says 5 to 7 days. Customer service said they could not help me. Warehouse is behind and it will be 7 to 10 days before it ships. So my items will not be here in time for vacation. I will never purchase from this company again.

Not only did I have to pay shipping for my item I had to pay shipping to return it just because I wanted it back on my card. If I had chosen their credit then it wouldn't be a charge. I took a $30 loss on an item to return it because it didn't come in on time. Be forewarned these are money hungry people. Should have looked at the reviews before I bought 😢

I bought a bra. The elastic was so thin you could see through it. No support. It was way too small. I called immediately to return it and they wanted to charge me $10. Restock fees. For a $14. Item. Plu I would have to pay to send it back to them. I'll donate it to goodwill.

It is unfortunate that there is no longer any Catherine's brick and mortar store. Their online shopping is awful and you will be confused with all of the "sales"going on at one time. $27 for shipping? What? $11 for a return "processing fee"? What? And you can't cancel an order after you've placed it even though it won't ship for another 7-10 days. So your only option is to refuse delivery or return it yourself for all of these fees. Horrible, horrible. And forget about speaking with anyone who speaks good and real English as their customer service is "off shore" and they won't transfer you to anyone "on shore." I should've listened to my gut to begin with an NOT ORDERED from Catherine's. I also notice that this is now part of a larger conglomerate of stores including Woman Within which is another place you don't want to order from. Ugh...

I have shopped at Catherine's for years from the brick-and-mortar stores, retail location only, and have observed that the quality of their product has dramatically declined. I researched to possibly see what has happened to my favorite store and discovered the company went bankrupt and sold its business to another company. Of course, that would explain many things. I do miss the original Catherine and see this as another reason to invest in a healthy lifestyle and lose weight. Just a quick note the customer service is really shady and everything appears to be shipped from overseas.

I returned two bras, only received an email confirming one return. I had requested store credit, which I never received and customer service has not responded to my inquiries. They basically took my money and ran. They are associated with Woman Within. I will not purchase from either again. Buyer BEWARE! They should get ZERO stars

I ordered 3 bras, I waited almost 2 weeks for them to be delivered. When my package arrived, instead of bras I received a pair of pants. When I called customer service, I was told they would ship the bras, but they would charge my card again. And once the pants were returned they would refund my card. Um, no.this mistake was on their end. They should send me the bras and not charge me again, even if it is a temporary charge. I didn't order the pants, I don't want the pants. I will return them. I would have been satisified with an apology, told that my correct order would be sent out immediately and told that the shipping and handling would be credited back to my card. Instead, I am getting a refund for my bras, but that won't happen until they receive the pants back. This is bull$#*!. I am really disappointed in Catherines. I guess its time to close my account with them.

They double shipped my order, charged me 25.00 incoming freight and 10.99 return freight. I have an email saying I would get a full refund, but I'm out 36.99 freight for their mistake. You don't deal with them directly for returns, they have an even more incompetent company with the ironic name Happy Returns. By the way the clothing is garbage.

I received a charge from Catherine's and found out that it was for a subscription that I had no knowledge of. I called customer service and the agent canceled my subscription. I also requested that my funds be returned to my card. Waiting for that request to be filled,nothing yet. There is nothing on the website that states a charge would be debited off my card for a subscription. I decided to check the reviews and see if anyone else had this issue, and I see that I'm not the only one. If a company offers rewards be ethical and let that customer know what to expect with charges and membership. I just want my money refunded and my card number taken out of their database.

I see Catherine's trying to come back from the pandemic. I ordered some swimsuits for my vacation but didn't arrive in time for my trip. A month. Catherines is O. K if you like something and are willing to wait for it. Don't order something if you need it for a specific date. I would order again if I really liked something and it comes a little later. I was happy with the items when they arrived. Also, you really have to know your size because sending it back will cost you money and I'm not about to do that. After all the horrible reviews, I give it some glimmer of hope. I give it C+.

I purchase most of my clothes from Catherine's Plus Shops and have done so for the past years. However, I am very displeased with the coupons that are issued by this store. There are so many restrictions on which items the coupons can be used on that I am ready to switch stores to make my clothing purchases. Don't give me a coupon for 25% off and then tell me I can only use it on certain items. This is very confusing and misleading. Thank you for listening to my concerns.

Recently, I visited Catherines in Parma, ohio(store 5777). I have always found the clothing at catherine's to be for the "older" crowd, im 32 and need clothing that is flattering but trendy as well! I needed a bra bad. My mom and I were blown away at the level of personal care this wonderful store gave us! Both employees worked together to give me information on the many types of bras to get my perfect fit! Andrea Ramos was so patient and stepped me through to my fit down to my activity! The biggest shocker was the variety and flavor of clothing catherines now has to offer! I am really looking forward to the social events Andrea hipped us to. Forever grateful. Thank you to the store, 2 employees and most of all. Thank you Catherines!

I've been shopping at Catherines in Poughkeepsie for the past 4 years. Buy all my clothes there. L love this store for several reasons. It does not matter who is working in the store I always receive first class service every time. The staff always goes out of their way to be helpful. I'm always shocked at the register by the final total. After they count all the discounts and perks, my bill is always much lower than I expect. I love the fashions and it is very rare that I walk out with out buying something. LOVE LOVE this store. Wouldn't shop anywhere else.

They've raised their prices within the past 5-7 years, so you have to search out the deals and coupons, but their clothes are of a higher quality than most plus sized clothes. It's the best place for extended plus. If you're a regular plus, Kohls has better prices. If you have an issue and need customer service, call, don't web chat.