Catherine's

Not sure why they can't offer a coupon code when calling in to place an order, without an email or book. You would think they didn't want to lose the business, but I guess not. I'll take my money somewhere else.

They double shipped my order, charged me 25.00 incoming freight and 10.99 return freight. I have an email saying I would get a full refund, but I'm out 36.99 freight for their mistake. You don't deal with them directly for returns, they have an even more incompetent company with the ironic name Happy Returns. By the way the clothing is garbage.

This company is horrible and don't care about customer service at all. I placed an order of 4 pieces of clothing on Dec. 28. They charged my credit card the same day. It took them several weeks to send 3 of the 4 items. They shipped the fourth item (a simple tee) 2 MONTHS after the order was placed and then sent an email saying it had been delivered. I NEVER received it. Called them to get a replacement tee and was told that I have to fill out an affidavit and return it by snail mail. After they receive the affidavit it will take up to 2 months to return my money for the item not delivered. When I asked them to send me a replacement tee I was told that they could but they'd have to charge my card again. Absolutely ridiculous! I've been a good customer over the years, spent hundreds of dollars, never claimed to have not received anything but now they want to screw me over for a $20 tee.

I ordered 3 dresses for my moms Mother's Day gift. I never received, they were delivered to the wrong address. Catherine's has done nothing to help find or replace the order. However they are happy to keep my money

What a piece of crap company. My wife receives a gift card for Catherine's for Christmas. She goes on line to place an order but is never able to get the purchase to go through. She calls customer service to get Sri Lanka or some such phone bank worker that informed her they could see the items in her cart and that they had good news. She not only had her $50 gift card but a 50% "welcome back" coupon as well as a 20% birthday coupon on her account and for just $20 she could reactivate her annual 20% off each purchase option. So for $80 worth of jeans her bill "was only" $148.00. It seems that the jeans were on back order and coupons can not be used on back ordered items and there's $20 shipping charged. Unfortunately my wife is elderly and has several health issues and decided she could deal with this on her own since no one was home when she thought to call. DON'T DO BUSINESS WITH CATHERINE'S!

I ordered 6 items on 4/12/23 I was invoiced for 16,95 shipping but was charged 27.45 shipping
But worse the entire order was not what I ordered and customer service to correct this was rude and unprofessional
I was told I had to return the items I did Not order to an Ulta store for a so called happy return. Just not to be believed but true.
Problem was that all the 6 items are on on my order but not the ones returned. Cause it is someone else's order
then I requested a refund and was told it could take 10 days. Who knows this is an on going dysfunction with Catherine's.
So awful I will never again buy from this unprofessional business with stupid and rude customer service
Buyers beware

Catherines sends email offering a discount for enrolling email. Then the discount doesn't work on anything I put into the shopping bag. When I try to contact them through their customer service page, I get an error message. I don't trust them at this point.

Wife bought a dress, did not like it and when returning will lose nearly 50%. They are not friendly to Canada and make you pay to return. Better to not buy from Catherines and go to Amazon. Would give zero stars. If there was an award for worst return procedure they would win.

I started an exchange online and told I would be charge the same price for the same item in a difference size, however I was charge full price for items, when I called they just passed the buck about 10 times ended up calling the bank. Will close account and never order from them again

Called my order in using catalog I received this morning. Nine colors of knit jeans were shown. One and one color only was available from the catalog I RECEIVED TODAY! Asian lady taking my order was very hard to understand and was pushy and tried repeatedly to sell me items I did not want! She and others laughed at me. I politely asked to speak to her supervisor, hoping to get someone in the U.S, and she hung up. Disgusting!

When items are returned a few days late, they will not refund or ship items back to you items that you have already paid for NOR will they contact you that this is being done. They state it is their policy and it does not matter the circumstances (post office, etc.) that made it late. BEWARE! I will never shop with them in the future and I have shopped with them for 20 plus years.

I purchased a wool coat which totaled $154.00. They said it was delivered but I never received it. When I contacted customer service they kept giving the run around. Worst experience ever and I never received my order nor did I get a refund. Do not buy from this company. They are not honest!

They charge you a $16.99 shipping fee and then they charge you another 10,99 service fee for returning an item and not exchanging it. This is one corrupt company do not spend your hard-earned money here they will take a third of your return. Not a happy but upset highly customer! PS The dress I got to wear to my grandson's wedding was irregular so this is why I sent it back. I was devastated. So I had to find another dress real fast. Still was not the one I wanted for his wedding but at the time I had no choice. It was a lot nicer than the one from Catherine and cost me half of what theirs was.

The person blamed PayPal for the it being the wrong address. However, PayPal had the right address. They refused to ship it out to the right address when it is returned. They have told me "too bad," and that I am just out the $53.98. I will never do business with them again.

My wife placed her first order for 2 swim suits that didn't fit, so she and returned them. The credit was $36.65 less than the purchase price. She then placed a second order for a larger size and they didn't fit either. Upon returning the second order, a credit was received, and this time, the credit was $48.34 less than the cost of the merchandise. Bottom line, it costs her a total of $84.99 and she has nothing to show for it. Upon calling in for a detailed explanation on the large credit shortages, it was explained that the shipping cost is determined by dollar amount of the merchandise, plus handling and sales tax. Taxes are taxes, but the shipping costs are outrageous! Customer service said there was nothing they could do other than post my/her recorded phone call on our account. LESSON LEARNED AND NEVER AGAIN!

As in other complaints - I am still waiting for a refund from Jan 9 2024 and it's been 3 weeks. Called and was told the credit was issued and that was it. Asked to speak to supervisor and was hung up on. Also the bureaucracy of the purchase is really bad - I purchased from Catherines.com. FullBeauty Brand filled the order and it was delivered by Global E Small Cross Border. Order Number: GE*******498US
Order Placed: 12/27/2023

I fully paid for this item and still cannot get the product. H E L P!
They supplied a tracking number. All that was done was a label was made. They
Did not ship the product or give to USPS. They seem to be a scam?

I made a purchase on 4/18/23 for two items. Upon reviewing the high shipping fee I called to cancel my order. Also I thought I would get a discount on my first order which I did not. When I asked the CSR for a confirmation number for the cancellation I was told I didn't need one because the order hadn't shipped. She told me it would be back on my account in three days. My credit still has not shown up. I have talked to about eight people saying different things or transferring me to someone else or giving me another number to call. The last lady I spoke to said the cancellation was approved but on hold. She could not tell me what the hold was for just keep repeating the same inane thing. Catherine"s your customer service and automated system is just awful and outdated. Now I'm headed to cancel this card. I would have given 0 stars if I could have.

I have NEVER been so tempted to curse, so close to losing my temper & want to reach through the phone (I always laughed at people that got that mad). Apparently Catherine's no longer cares about maintaining a repeat customer base.

This company cannot keep their records or products straight. They cancelled their PERKS program then reinstated it but after accepting the $25 fee they never applied the discount. They sent the wrong size item four times. Each time, the bag had a manufacturers size of 4X on it and the shipping label 0X. Their customer service cannot communicate with their warehouse and according to Customer Service they have numerous investigations in progress so it takes forever to get an answer. They provide no incentive after having to drive to FEDEX several times for their mistake. If you use a rewards coupon but cancel the order, the coupon just disappears. When they had their stores, the staff had a lot of problems figuring out how to operate their system especially if you had a return or exchange. I do not plan on ordering anything from them again.

I ordered 3 pairs of shoes and they were so cheaply made from the price they charge you. I called to have them all returned and they said I had to pay the shipping of $10.99...that is crazy considering my order was $135.00...I will never order from them again

Ordered a 50.00 bra and got a cheap pair of underwear instead. I called and they said my bra was on back order and it was there mistake to send me the underwear. They instructed me to return by bringing it to a ups drop off and pay for the return of underwear I never ordered. They refused to refund me for the bra unless I returned the underwear and paid. When I got upset on the phone I was hung up on. Called back got a different person and told her the issue and then asked to speak to a manager...she said hold on I will transfer you to one only to get hung up on again. Called again and now requested they send me a return label so I could return the underwear and get my 50.00 back...after 3 calls and 2 months still no label. They totally robbed me. Stay far away.

This company first time customer return policy says it's free this is only if you return the item and put it on the Catherine's card for future purchases I should have read the reviews but I'll be buying from this company ever again