Catherine's

I ordered 3 items, 2 were sent. 3rd on back order; but kept seeing ads for the item. Then they send me a notice saying my payment for the 3rd item wouldn't go through which is bull because the first two items were the same payment method. The third item that was backordered happened to be on sale when I placed the order. I think they were hoping I'd re-order it at the regular price by saying my payment failed but there is no way! This was the first time I did business with them and it will be the last! The 2 items I did receive weren't of great quality; way overpriced!

I returned 2 blouses to Cathrine's on June 3 via usps. According to the tracking number they were picked up on June 10 at 11:33 pm in at a postal facility in Indianapolis, IN. I have written several emails and I spoke to an individual in customer service, and they cannot locate my return. This is ridculous. I am going to have to pay for 2 blouses that are not in my possession. This is my first and last time purchasing from Catherines.

D. Frazier

My catalog said if I put code CAVFFS from the catalog that I would get free shipping if I spent $35.00. When I did that it threw me over to a page that said I had to sign up for a free trial which turns out to charging me $16.95 a month. I think this company is fraudulent. I don't ever plan on using them again, ever.

On Nov 21,2023 I ordered on line. On Nov 27 checked and the order was waiting for carrier pickup as of the 22nd. They said check back Dec 4th. I checked on 4th and they said they have til 11th to deliver. As of today the order is still waiting for carrier pickup. On the 11th I will either have the package or cancel order. Needless to say I have no desire to buy anything ever from Catherine's again. Pathetic service. And obviously a normal behavior for them since those I spoke to voiced no apology nor did they sound like they cared about the crappy service.

I ordered shoes following their online size guide, however they were too small so I returned them. They received the return on the 8th of December and as of the 29th December I still have not received my money back. I contacted them and was told that I have to phone, the phone number does not work.

I had been a loyal customer of Catherine's and their holding companies of Beatuy Branda for years. They recently started a new return system called Happy Returns...I am not happy. UPS packaged both items together and because of that they claimed they only recieved one. Even with confirmatiom of reciepts, UPS, and Happy returns confirming my 2 items they still will not refund both items. I called and emailed multiple times and on agent told me "too bad." Other agents lied and said my return would show up in 48 hrs. It never did. So now they have my money and their product to resell. They have lost me as a customer forever. If you want to keep your money I suggest you walk away as well.

Shipping and handling $16.99? My package weight was 2.1 pounds, 1 weighed the 5 magazines that were sent with my order. Exactly 1 pound! They all went into the garbage, including the Catherine's catalog. Want some "free" shipping? Just join our club for $14.95 a month! Now I see why our local Catherine's closed. And now you will give me free for over $75, but not on this $110. Order? What a slap in the face!

I have been a Catherine's customer since the 1980's, and I was very disappointed to call and be told they will not accept a return on a recently purchased shirt that is already coming apart at the seam after wearing it no more than 3 or 4 times and always washing it on the delicate cycle. I was told that is their written policy, and they will not accept the return or give me a refund. I told the representative they have lost an excellent customer because they are not standing behind the products they sell. I have quite a few other shirts of the same V-neck cut that I bought from Catherine's and have worn for several years, but I have never had this problem before. It appears the quality of their merchandise is not what it used to be. I hope sharing my experience with Catherine's will be helpful for others who are thinking of ordering from them.

My husband bought me a pair of boots never got them the shipped on Jan 3rd stuck in California since the 9th called was told they would arrive Jan 15th nothing called they said call back if you haven't received by 20th called then they said call back on 28th can't refund because they have been shipped they keep saying call back. They are terrible, cheat, scam they should not be able to sell look at all the unsatisfied customers it is really sad. I wont stop until i get the word out Catherines is a horrible store do not waist you time, money and effort they could care less! Thieves!

I always give a company a chance to make things right before I give a negative review as I understand in many cases it can just be a misunderstanding or a small error. That is not the case with this company. They do not answer Emails. They ignore their customers. They are notorious for bait and switch advertising and the quality of their products are sub standard. They clearly stated 50% off the product in the photo if you put in the code, I did, they didn't honor it. I called customer service. They said it doesn't apply to that product. I explained it said it did in 2 different spots in the online ad. The customer service rep said they would have some contact me. No one contacted me. They are the "walmart" of speciality clothing and they will charge you what the feel like not what they say.

I ordered a pair of pants on 2/19, they shipped on 2/23. It's now 3/17 and no delivery. One "tracking" link leads to a non-existant FedEx number; another says it's been waiting for USPS since 3/2. Emails to their "customer service" have yielded ZERO information, just "we apologise, be patient." I will be calling my credit card to dispute this charge. I will never, ever purchase anything from them again. SO disappointed

I have been a loyal shopper for years- no more! I ordered in 4/9 was supposed to arrive in 7-12 business days. It is now 4/27 - no shipment. I started with the site - it said processed but not shipped- started calling last weekend - took three tries waiting 45 min or more to get someone to answer - they told me to be patient - argh - then again this past weekend when I hung up after an hr on hold - whatever they send is going back! Such a shame but now I understand why they had to file for bankruptcy. Stay away from them -it will make you crazy!

I ordered an outfit for a wedding. It arrived over a month late. No refund on shipping, more money to ship back. Lost half of what I paid originally. Never again.

I used to love their stores. One line version... horrible. Worst customer service ever. Clothes are very cheaply made. Not the same quality they had in store. They come with seams not sewed, cheaper material, elastic bands crimped. Their return policy is crazy. You must pay $9.95 to ship back to them if you want a refund made to your original form of purchase. Customer service is rude. Look at the reviews on their Facebook page under community. Terrible company.

It's been 30 days since I placed my order online. The expected arrival date has come and gone. Last week it took me 47 minutes to speak to someone on the phone to only be told hopefully you'll get it soon. If planning a trip don't use Catherines.com if you need it any time soon..

Orders not being processed, much less shipped, after 2 weeks; order placed and not showing up in account even after several days; 70 minutes on the phone today trying to sort out when my orders will ship ended up with being transferred back into the queue after being told there was an issue with "credit." This is bs as I paid with a debit card and it still hasn't made it's way to my bank account, in which there is more than ample money to cover the expense. But wait, the same debit card has been used time and again by Catherine's with no problem. So, the transfer back to the phone queue was clearly to get me off the phone because no one knows what the hell they're doing. I've been a Catherine's customer, in-store and online, for many years - 15? Up to now, my experiences were always very satisfying. No more money for them now!

Unethical! Everything about my experience rates zero stars. I haven't ever had such mismanaged and rude customer service. I was never allowed to speak, as they incorrectly assumed to know what I needed. They spoke over me and I just gave up. I guess that's what they strive for and I do wish each of them lots of luck in their job search when this company ceases to exist.
Also, the fees charged are so astronomical and unethical that I would never order from here again. The shipping fees are so high, mostly resulting from the 7 (yes, 7) catalogs added to each package, and I do not want even one of them. You pay about $11 - $14 or more just for shipping only 1 item when you order and an additional $10.97 EACH item if you have to return anything. The return shipping label is a mere joke and serves as another money stealing scheme. You could go to FedEx, UPS, or wherever and pay significantly less. In the end, I paid $132 and received a $65 refund. Do not order from Catherine's! I certainly won't!

Do NOT buy from this company! Bought a skirt for $36.00 that didn't fit, they charged me $10.99 shipping to get it and charged me another $10.99 to return it! Offered me a lousy $14.00 refund! What kind of customer service is that?! I will NEVER order from them again!

Wrong items included with shipment. FedEx showed the shipment sitting in a location 10 minutes from my home for 5 days. It arrived today. Said it shipped on 9/6. Attempted to get in touch with customer service. In a time where service is so important, the company has apparently made it a strategy to NOT deal with customer issues. To add insult to injury, they're charging $10.99 to do the return or I have to take a ecard. Why would I want that when I'd have to go through it again. Wish I'd read the reviews here before I purchased. Nope. This is a one and done experience where I'm 11 bucks in the hole.

They sent the wrong item to me. The chat function is not working and the two phone numbers listed say that they are not taking phone calls at this time. Are they filing for bankruptcy? Why is there no way to contact them? Terrible customer service. I also do not like that the website for them now is run together with many different companies so that when you search for a Catherines item you get items from all the other companies as well. I will no longer be ordering from them. Too bad because I always liked their clothing.

Every time I trust one of their "amazing" sales (like 40% off entire store!) I go in and out of 6 completely different things none of them are on sale. They are ALL "Perfect Price" Crap. Also, the coupons only work on a very select few items and for only a percentage of what they are supposed to be taking off. I'm done shopping there and with me goes 8-10 women who used to only shop there. Done.

-Sarah C

If I could give my review zero Stars I would have. I placed an online order and received multiple emails all of my items are on backorder. The same day I received those emails they charged my credit card. I contacted customer service six times in one day and was hung up on five times because they were more interested in getting my email address, which they should have already had, than attempting to help me figure out what was going on with my order. I have never experienced anything like this and I order online often. Buyer beware! Do not order from this company!

I closed my account and my final Payment was processed 3 days after due date. Today I get a call that I owe 50+ dollars for late fees. This was never mentioned when calling my account over a week ago. The customer service supervisor was rude. Not to mention the clothes are poor quality which is why I closed my card. The past few times I have bought clothes they have ripped after one time wearing them. Will never shop there again.