• Cbazaar

Cbazaar

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Overview

Cbazaar has a rating of 3.5 stars from 249 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cbazaar most frequently mention customer service, online shopping, and good quality. Cbazaar ranks 9th among Indian Clothing sites.

  • Service
    34
  • Value
    35
  • Shipping
    34
  • Returns
    19
  • Quality
    33
Positive reviews (last 12 months): 66.7%
Positive
4
Neutral
1
Negative
1
39
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How would you rate Cbazaar?
Top Positive Review

“Great experience with CBazaar online shopping”

Suma G.
6/13/24

I chose an outfit for a wedding reception & was custom made for me. The dress fit so well & looked elegant. I got a lot of compliments. I have shared the website link with a few guests. Absolutely love the dress!

Top Critical Review

“Terrible customer satisfaction service”

Carol W.
4/16/24

I purchased a lehenga for my reception from them and kept telling them its urgent since its for my reception. When they finally send the lehenga, it has no blouse cups and no cancan. They shipped the cancan to me later(which was very flat, so its a total waste), but did not send the cups. Thats not the worst part actually. I ordered a stitched lehenga and the stitching was so so bad. I am attaching reference pictures, I received a boat neck blouse but the website has a different design. First pic is my pic, second pic is of the website model. Customer service told me the neck was supposed to be 8 inches deep and I got something that's hardly 4 inches deep. I understand vendors process these lehengas and ultimately the customer has to try it on to understand the flaws, but even after telling cbazaar all my issues and trying to beg them to reprocess it since its for my wedding, they took no action for almost one week(just said they are investigating and made me wait) and finally told me they cant reprocess it due to lack of time. Do not order from this website as the customer care people are not equipped to solve issues. The material of the lehnga was beautiful but cbazaar couldn't help fix my issue. I spent over 200$ and I cant even use the lehenga now. Its a total waste. No one ever answers the phone when you call their customer service number- USA*******633. There are other websites like Mirraw that have the same pieces(cheaper prices) and have better reviews(Mirraw reprocesses items and doesn't leave customers hanging)

Reviews (249)

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customer service (64)
Thumbnail of user rajm41
GB
2 reviews
0 helpful votes
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January 7th, 2019

A shopping experience that is second to none, with an excellent pre and post sale service together with a comfortable Customer relation I have no reservations in recommending Cbazaar to anyone.

Thumbnail of user soniam88
Sonia M. – Cbazaar Rep

Dear Raj M,

Wow! You just gave us a huge dose of motivation.

Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

Thumbnail of user smritim1
California
1 review
2 helpful votes
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November 13th, 2017

Well, I wish I could give 0 stars. I placed an order for a dress for my baby shower. I placed the order almost a month in advance and paid for expedited delivery as well just to make sure that there are no issues in the end. I also called the customer care in between to ensure that order was still on schedule. I did not want any problems in the end because being 7 month pregnant, I cant run around to buy myself a dress if this one doesn't come through on time. Well, thanks to Cbazaar, that is exactly what I ended up doing. Right before the dress was about to be shipped, I got an email that there will be delay of about 10 days! This was because the fabric failed Quality Check! I DO NOT CARE! Being a customer I crossed all my ts and dotted all my Is just to make sure that my baby shower experience is smooth and beautiful. But CBAZAAR RUINED it for me! Finally, I had to cancel the order and run around SAN DIEGO to find a dress for my 1st baby shower. Stressed to the core. I can't say how exhausting it is to run around and try 10 things in this condition. I WILL NEVER shop from Cbazaar. I suggest that you order 2 months in advance for any special occasion as well. All the best!

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Smriti,

It's disheartening to see this happen with you! Our sincere regrets for the inconvenience caused.

We understand your frustration and agony! We own an apology and an explanation to what went wrong. We also assure that we have corrected the gaps based on the learning.

* Our double step quality check ensures 100% quality & original merchandise is delivered to our customers.
* Since your product did not go through our quality check, we had to reorder it twice just for you, however it was very unfortunate to
See it fail again due to the fabric quality
* Being a market place, we figured out that the product could not be made any further and to avoid any further delay, we reimbursed
The whole order value including the express delivery charges back to your card. Refund reference #:
Ch_1BBd17JSgNCWX74muqMMagxI

Appreciate your Loyalty! Feel free to write to us at care@cbazaar, com and we shall be more than glad to offer you a personalized assistance with the help of your Relationship Manager from Cbazaar.

Thumbnail of user sushmar1
Indiana
1 review
0 helpful votes
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August 30th, 2018

Cbazaar is wonderful. Their customer service is very responsive and helpful. Products are exactly as pictured and are of excellent quality. Would highly recommend

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Sushma,

Wow! You just gave us a huge dose of motivation.

Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

Thumbnail of user selvir
Pennsylvania
1 review
1 helpful vote
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October 12th, 2017

All sarees and dress are really good and got them 2 weeks earlier than the delivery date. Quality of the sarees and stitching the blouse is good. No complaints. Recommended to my friends.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Selvi,

This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar

Thumbnail of user crystalb85
Florida
1 review
2 helpful votes
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October 26th, 2017

I would give them a negative rating if I could. They sent me two pant suits - one I couldn't zip up and I had given them my correct measurements. The second was just pieces of fabric that were never sewn together. I wish I could show pictures. I ordered both pant suits for a wedding and the wedding has come and gone. Here is the email they sent me in regards to my request for a refund:

We would like to inform that all our products get shipped after a double quality check process and regret to see that it has surpassed in your order, Considering the cost and time involved in returning the product, we kindly request you retain the same by altering it locally and we will provide the alteration cost in the form of a store credit which can be used for your future purchase.

"It would be a good idea to read the FAQ Section to know more about our policies

Warm Regards,
Deepa

This is an unacceptable response. I've been patient and kindly requested a full refund and they tell me I need to get the pant suits altered locally and they will repay me in store credit. How is that a value to me? Not to mention, the wedding had already come and gone and I don't intend to wear the pant suits in the future.

I've also had several other friends who received pant suits they were unable to fit into. Cbazaar's quality is clearly inconsistent and their customer service is not professional. They don't seem to care about their customers.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Crystal Baker,

It is very disheartening to see your feedback. Since it is a time-consuming process to have the product shipped to India for alteration and then reshipping it back to you, we have informed you to have the product altered locally and we will be reimbursing the alteration cost. Since you are not fine with the solution provided, our feedback specialist has emailed you with a feasible solution. Also, you will receive a courtesy call from our end.

Sincere regrets for the inconvenience caused earlier.

Regards,

Team Cbazaar.

Thumbnail of user shabbirh3
India
1 review
0 helpful votes
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February 25th, 2023

Good quality dresses, customisation is done perfectly to my measurements, Delivery is on time and customer support team is always there to provide full support anytime.

Tip for consumers:
Choose products from Ethnovogue section to get plus size dresses with best quality and value for money.

Products used:
Sherwani , Lehenga choli

Service
Value
Shipping
Returns
Quality
Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Shabbir H,

We appreciate your Loyalty.

We always strive to achieve excellence - always!

Your feedback shall keep us motivated. We will make sure we exceed your expectations in the future.

Regards,
Team Cbazaar.

Thumbnail of user sonalir
New Jersey
1 review
2 helpful votes
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April 26th, 2017

I ordered 2 simple khurta/pyjamas for my son for an event that is taking place. They arrived on time but are the wrong size. The initial person I chatted with told me they would resolve the issue within 12 -24 hrs.He also asked me to take pictuures and send them which I did. I never heard back. Then I chatted them again the following day more than 24 hrs later --and was told that I would get a response via email 24-48 hrs later... I told them that this was unacceptable as the event is 1.5 weeks away and I was told originally that I would get a response within 12-24 hrs. So then they asked me to give it 24 hrs. I did that and never heard from them. So i chatted them again. They told me that the shirt looked right and that the tag must be wrong. So they asked me to take another picture of my child wearing it! We are now into DAY 3 of this ridiculousness. I kept emphasizing that the reason I ordered from them is because I do not have time to search locally in the US and need these for an even that is not happening in about 1 week. They then further insulted me by giving me a $20 store credit... why would i want to spend more money there if they are not helping me get what I need in the first place?

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Hi Sonali,

Greetings,

My sincere regrets to see this happen with you. It's so disheartening to see this happen with you. Please note in order to investigate and provide you exact solution we have taken time and asked images of your kid wearing it only check the exact fit issue of the product so that we can reprocess accordingly.

We are checking with our manufactures on the availability of the product so that we can ship the correct size on or before your event and our expert will call and talk to you in detail regarding you the same.

Kindly note that we have issued a store credit of USD 20.00 only as an assurance that we are taking care of the issue and if we are not able to ship another we will refund the product cost by taking return.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar

Thumbnail of user heenas19
Canada
2 reviews
0 helpful votes
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April 28th, 2021

I am quite impressed with the outfit that I recently bought from cbazaar. The material and the stitching is really good. Had a great experience shopping with cbazaar

Products used:
Dress material

Service
Value
Shipping
Quality
Thumbnail of user soniam88
Sonia M. – Cbazaar Rep

Dear Heena S,

We appreciate your Loyalty.

We always strive to achieve excellence - always!

Your feedback shall keep us motivated.

We will make sure we exceed your expectations in the future.

Regards,
Team Cbazaar.

Thumbnail of user cynthiar153
Japan
1 review
0 helpful votes
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July 24th, 2018

Had a good shopping experience with Cbazaar. Outfits are so beautiful and stitched perfectly with the given measurement. Customer service is so good and prompt.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Cynthia,

Wow! You just gave us a huge dose of motivation.
Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

Thumbnail of user lailab1
GB
1 review
2 helpful votes
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September 17th, 2013

I loved my wedding shopping with Cbazaar. Great quality merchandise. Delivered on time and my wife and the entire family loved the outfits. Keep it up Cbazaar/

Thumbnail of user sahidab
Missouri
5 reviews
48 helpful votes
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June 26th, 2018

They have great prices, better than other sites but I think the quality of the fabrics could be better. They have wide range of selections which I like.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Sahida,

Thank you so much for your valuable feedback. We assure you that all the products undergo a double standard quality check process to certify it's authenticity.

Regards,
Team Cbazaar.

Thumbnail of user chandc
Wisconsin
1 review
0 helpful votes
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February 17th, 2017

I gifted the outfit to my sister and she is happy and liked it. I haven't seen and felt it personally but it looked nice in the picture and i was satisfied.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Chand,

We greatly appreciate your wonderful feedback.

This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,

Team Cbazaar

Thumbnail of user leenat1
Florida
2 reviews
0 helpful votes
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September 29th, 2017

No complaints about anything. Quality and stitching good. Recommend it others. Reasonable price of the items. Esse of sitting at home and ordering and getting on time most of the time at home.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Leena,

This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar

Thumbnail of user angelikap3
Canada
1 review
0 helpful votes
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January 17th, 2017
Verified purchase

Saree are super beautiful. I love the price of cbazaar and the sale they have. I love the blouse they make. I been ordering saree from cbazaar for many year.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Angelika,

We greatly appreciate your wonderful feedback. This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar.

Thumbnail of user aj685
Minnesota
1 review
0 helpful votes
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October 13th, 2017

Quality of the Sarees are good. Also the stitching and fit are pretty good. Customer service is really good, and the agents are available and ready to listen to any complaints or questions.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear AJ,

This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar

Thumbnail of user meenas6
New Jersey
1 review
1 helpful vote
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January 10th, 2017
Verified purchase

Every time I have placed an order I always been lucky that I chose the right stuff I am satisfied with the merchandise and the value of it. I will definitely be your customer as I get what need

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Meena,

We greatly appreciate your wonderful feedback. This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,

Team Cbazaar.

Thumbnail of user artia
California
1 review
3 helpful votes
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September 6th, 2013

I have no issues with the site! I had a pretty good experience! I ordered a lehenga saree for my cousins wedding and got it on time. Perfectly fitting and I am really satisfied with their service!

Thumbnail of user ikrahb
GB
1 review
3 helpful votes
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June 12th, 2020

Customer service is amazing! They get back to you within 24 hours more or less, the products offered on this website are very unique, I will definitely be ordering again :)

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Ikrah,

We appreciate your Loyalty.

We always strive to achieve excellence - always!

Your feedback shall keep us motivated.

We will make sure we exceed your expectations in the future.

Regards,
Team Cbazaar.

Thumbnail of user shwetag2
California
1 review
9 helpful votes
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June 22nd, 2017

There was a promo on Cbazar that orders before June'15 will be reached before Eid or its Free. I ordered 8 products on May'18. On june'10 one of my ordered product got cancelled by cbazaar and they told me that they will give me the same deal, therefore i ordered another product the same day. Yesterday when i enquired about the delivery, the customer service told me that none of my product comes under Eid Promise and product will reach after Eid. I don't know why these guys post promos when they cannot honor it. NEVER EVER GOING TO SHOP FROM CBAZAR AGAIN

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Shweta,

My sincere regrets to see this happen with you. It's so disheartening to see this happen with you

Kindly note that our feedback experts will call and address your issue in next 24hours. Kind; y bear with us until then.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar

Thumbnail of user shannona29
Missouri
14 reviews
28 helpful votes
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April 6th, 2017

Seeing some of these reviews had me nervous, but both my Anarkali Suit and my Umbrella Lehenga arrived today. They are expertly stitched and they fit me perfectly. I did not use the standard sizing, but had them stitched to my measurements. They are absolutely divine. I am in love with my Umbrella Lehenga and the Arnarkali Suit is perfect for a light weight party suit. Shipping was as expected. I have learned that when buying internationally, small delays are the norm. I was surprised at how quickly these items were made and shipped, especially since many holidays fell during the making of my order. I was pleased that customs is automatically added on to the purchase price, so I didn't have to include that at a later date. I love the affordable prices of the garments by ordering direct. I was additionally pleased to find that my custom front open request was granted and done in a beautiful way that lends gorgeous accents to the outfits. Front open closures are a must for me during the infant stage. Thank you for my beautiful clothes. This order experience was pure excellence.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Shannon,

We greatly appreciate your wonderful feedback.

This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar

Thumbnail of user mitap1
Ohio
1 review
0 helpful votes
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June 30th, 2017

Quality of product very good. All people from cbazaar always ready to help.
Nice and new style. Fast delivary. I always order my and my daughters cloth from cbazaar.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Mita,

This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar

Thumbnail of user leelar
California
1 review
2 helpful votes
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September 27th, 2013

Hi,

I bought a Lehenga for my cousins wedding. I ordered on 7th august. I was informed that I would receive it on 15th but actually they were not able to deliver me on time. I called customer care they got the information and informed me that I will be receiving it on or before 20th. As my cousins wedding was on 25th I was so tensed. Though they promised me I didn't have hope till 23rd morning as I got my Lehenga delivered. I was so relieved. The lehenga was really gorgeous I was so relieved. Later I got a call from the customer care inquiring the delivery.

Thumbnail of user sc1296
New York
1 review
4 helpful votes
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October 24th, 2013

I placed an order of sept 10th for a few items. I waited a month and finally contacted Cbazaar on Oct 6 to inquire about my order. I was advised that the delivery was delayed and I should be getting my order on Oct 13. By Oct 15 I contacted Cbazaar again after no delivery was made, I was advised that a few items were no longer available and the order had not yet been shipped (no justification given on why). Not only was the order never shipped there was no communication from Cbazaar regarding items no longer being in stock or delay in shipping or no shipping... they simply took the money and decided not to process the order. I then escalated my disappointment with a manager who then advised that he would immediately ship out the items that were in stock and I would get it within a weeks time frame with a simply apology for dropping the ball on their end. I received my partial order with a faded white stain on the sleeve of my yellow blouse. Apparently there is no quality control or inspection done prior to sending out the product. Total time to receive a partial order was a month and a half and the item is unwearable due to the stain... total waste

Thumbnail of user soniag44
Canada
2 reviews
0 helpful votes
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July 10th, 2019

Nice material with great fitting, better than expected. Shipping on time, no hassles. Overall satisfied with service, happy customer of Cbazaar!

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Sonia G,

Wow! You just gave us a huge dose of motivation.

Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

Thumbnail of user navaneetk
Poland
1 review
0 helpful votes
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June 30th, 2020

Shopping at cbazaar was good, got quality product at affordable price. Their customer service is great. Hope to shop with them again soon

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Navaneet K,

Wow! You just gave us a huge dose of motivation.

Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

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From the business

Bespoke Couture - Exclusively Designed for you

Nothing beats the look of custom crafted clothing. Be it your wedding, festive or party - Whatever the occasion get your outfit designed to your taste and fit. Get your unique style statement designed and customized to your needs. Get in touch with our EthnoStylists for Custom bespoke styling patterns suited to your occasion, look and style. Patterns you make yourself will show off your own unique style and personality and let you stand out from the crowd.

EthnoStylist Service -A Luxury to Enhance your Style Statement

A personal styling service tailored to your taste, budget and lifestyle that helps you look and feel your best for any occasion. Work one-on-one with your own EthnoStylist to get custom bespoke patterns and styles for your outfit suited to the occasion. You can discuss the choice of fabrics, the style required etc and our Stylists will help you build your outfit accordingly. Our Ethnostylists will help you get a wardrobe that looks fresh, meets your needs and feels like you, only better.

Cbazaar Guide Shop - Situated in Los Angeles

An initiative to combat the inconveniences that customers are posed with when it comes to measurements, fittings, alteration requirements, getting style recommendations for different occasions.The sole purpose of these Guide Shops is to facilitate a seamless shopping experience for customers across the globe.

We at Cbazaar believe that change is constant and to change for the better is one of the core ideologies of our Brand. Cbazaar brings a new dimension to ethnic fashion with Ethnovogue, the perfect marriage of modern and traditional fashion in the online retail space. Over the years our customers has loved us and made us one of the most preferred online shopping portal for ethnic wear. But paying heed to the changing times, the racing fashion trends Cbazaar has evolved into a ethno fashion label which caters to its customers a plethora of ethnic wear in tune with the recent global fashion trends. From chic cuts and vibrant prints to modern designs and customized fitting, it is in a league of its own. Rajesh Nahar and Ritesh Katariya built Cbazaar the leading shopping portal in 1998, offering over 16,000 different styles of ethnic wear, ranging from traditional Indian wear to new age indo-western ensembles that cater to any palette. With a modest beginning, Cbazaar today is a pioneer in the Indian e-retailing industry. Team Cbazaar is backed by over 350 talented Fashion Designers, Dressmakers, Programmers, Designers, Customer Engagement Executives, etc. Cbazaar is the largest online Indian Ethnic Wear Store. Cbazaar offers a myriad of Indian Ethnic Wear for men, women and kidsand has patronage in over 130 countries.
We are also associated with Ritu Kumar, the leading designer in Indian ethnic wear and fusion designs, to ensure customers get the best. We also have a core team of designers and stylists working round the clock to bring you the best of fashion, from the exquisite wedding range to the glamorous Bollywood collection. Our team of designers work very hard to ensure that all these latest trends come to you customized to perfection, to make sure it fits you like a glove. For a more personalized service, we offer an online chat option with a dedicated customer support Centre to cater to every need of our clients. We also houseDesigner Sarees, Salwar Kameez, Designer Kurtis, Lehenga-Cholis, Kids Clothing, Indian Ethnic Wear for Men, Designer Sherwanis, Kurta Pyjama, Pathani Suits to name a few.

Business History

Cbazaar`s Timeline
1998
Established in 1998, Net Avenue Inc. started out as a partnership firm between two aspiring individuals Rajesh Nahar and Ritesh Katariya the launch of one of the first Indian gifting portals, Chennaibazaar.com
2000
Chennaibazaar.com sold the first saree, online; setting the trend of buying Indian Ethnic Wear, online!
2005
Chennaibazaar.com was rechristened as Cbazaar.com
Cbazaar launched 5 different e-stores to facilitate shopping in local currency
2007
Acquired Homeindia.com a traditional bridal wear specialist
2008
Launched the designer in-house brand RaiR, with a standalone boutique in Chennai
2012
Cbazaar added two more stylish, in-house brands – Bollywood Vogue and Modni. – creating a wide fashion portfolio
Raised Capital from Inventus Capital Partners and Ojas Venture Partners
2014
Cbazaar is backed by investors and raises series B financing from Forum Synergies, Inventus Capital Partners and Ojas Partners.
2015
Cbazaar Brand relaunched with a new UI/ UA design and new Brand Logo. We also added a new dimension to the Brand essence of Cbazaar the EthnoVogue dimension.

Company Representative

Thumbnail of user soniam88
Sonia M.

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