• Cbazaar

Cbazaar

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Overview

Cbazaar has a rating of 3.5 stars from 249 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cbazaar most frequently mention customer service, online shopping, and good quality. Cbazaar ranks 9th among Indian Clothing sites.

  • Service
    34
  • Value
    35
  • Shipping
    34
  • Returns
    19
  • Quality
    33
Positive reviews (last 12 months): 66.7%
Positive
4
Neutral
1
Negative
1
39
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How would you rate Cbazaar?
Top Positive Review

“Great experience with CBazaar online shopping”

Suma G.
6/13/24

I chose an outfit for a wedding reception & was custom made for me. The dress fit so well & looked elegant. I got a lot of compliments. I have shared the website link with a few guests. Absolutely love the dress!

Top Critical Review

“Terrible customer satisfaction service”

Carol W.
4/16/24

I purchased a lehenga for my reception from them and kept telling them its urgent since its for my reception. When they finally send the lehenga, it has no blouse cups and no cancan. They shipped the cancan to me later(which was very flat, so its a total waste), but did not send the cups. Thats not the worst part actually. I ordered a stitched lehenga and the stitching was so so bad. I am attaching reference pictures, I received a boat neck blouse but the website has a different design. First pic is my pic, second pic is of the website model. Customer service told me the neck was supposed to be 8 inches deep and I got something that's hardly 4 inches deep. I understand vendors process these lehengas and ultimately the customer has to try it on to understand the flaws, but even after telling cbazaar all my issues and trying to beg them to reprocess it since its for my wedding, they took no action for almost one week(just said they are investigating and made me wait) and finally told me they cant reprocess it due to lack of time. Do not order from this website as the customer care people are not equipped to solve issues. The material of the lehnga was beautiful but cbazaar couldn't help fix my issue. I spent over 200$ and I cant even use the lehenga now. Its a total waste. No one ever answers the phone when you call their customer service number- USA*******633. There are other websites like Mirraw that have the same pieces(cheaper prices) and have better reviews(Mirraw reprocesses items and doesn't leave customers hanging)

Reviews (249)

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customer service (64)
Thumbnail of user lilys89
Colorado
1 review
0 helpful votes
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November 1st, 2019

The lenghas I ordered fit perfectly! I always have the best experience shopping with CBazaar and plan to be a continued shopper :)

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Lily,

Wow! You just gave us a huge dose of motivation.

Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

Thumbnail of user lynng120
California
2 reviews
10 helpful votes
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August 18th, 2018

I have ordered three pieces from Cbazaar, with four more on the way, now that I have felt the beauty of the fabrics and seen the quality of the stitching and finishing. I am an extremely hard-to-fit, 208 lb, 5'4", 52-yr-old, fat lady who tends not to look good in clothing. Well, I am a fatty, what do you expect? I ordered one salwar suit, one churidar suit, and a blouse for a sari that fit me 20 years ago when I was a size 4. (Unfortunately, I am not modeling the blouse, because needless to say, when I tried the new blouse on with the sari, no amount of "cheating" with the pleats could save the poor old sari from looking completely sloppy! And a sari blouse along with jeans just looks American-tacky!) I am ordering another sari, this time in my current size, that will complement the blouse. The suits and blouse came in the time frame given by Cbazaar, shipped perfectly packaged to prevent damage. In the intervening time, I have had many direct over-the-phone, e-mail, and FB messenger conversations with Cbazaar Team members, all of whom are incredibly helpful and go over and above to provide excellent customer service. The suits I received were very well tailored, to the point that a woman friend who works in the LA movie industry as a stylist complemented me on the colors, the fit, and the beauty of the clothing. I am modeling two of the pieces below. You can judge for yourself how well they cover this old, fat, body! I can wholeheartedly recommend Cbazaar to overseas buyers, and I especially recommend their excellent customer service department. Contact them first if you have any questions about sizing or fabrics. And be sure to order items before they run out of stock! If you see it, and you love it... buy it! You won't regret it!

UPDATE: December 2018. I have lost 58 lbs and am modeling a Bollywood Vogue Saree. The first picture is an artist's rendition of what the saree would look like from the Cbazaar site; the next three are the actual pictures of what it looks like on me. Excellent tailoring, inexpert draping, but I'm working on it! So I feel comfortable ordering from the pictures on the site, that what I see will be what I will receive. (The blouse was ordered and received extra-long to cover old cancer scars.)

Tip for consumers:
Contact customer service in advance if you are concerned about fit issues/sizing. If you see an item in your size that you love, buy it immediately as items do go out of stock, and this happened to me once. People in Chennai are lovely, friendly, and helpful, and the Cbazaar team is fantastic at helping you look and feel your best!

Service
Value
Shipping
Quality
Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Hi Lynn Guest

Thank you so much for your valuable Feedback.

It means a lot to us!

Regards,
Team Cbazaar.

Thumbnail of user adelp5
North Carolina
1 review
0 helpful votes
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April 29th, 2018

Very fast delivery, as in the picture the garments were very beautiful and well made. Great fabric and colors. Love all that I ordered!

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Adel

Wow! You just gave a huge dose of motivation!

We strive to achieve excellence & keep up with our promise - Always.

Regards,
Cbazaar.

Thumbnail of user ak62
California
1 review
11 helpful votes
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June 25th, 2012

I ordered a garment sized "4 yrs" and received a garment that would not fit a child younger than 9 years old. I was treated as if the incorrect size was my fault. I sent my daughter's measurements and asked for confirmation of what size I should order. After a 16 day delay, I was told that they could not tell me a size to order, but that I should select garments at random for them to measure. I did so, and after a further week of delays was told a number of garments that I could order, but not WHAT SIZE to order. When I asked again for a size, I was given a size that did not match the information on the website and that was not available for any of the garments I was told would fit. I then made the request as simple as possible, and asked for confirmation that a specific garment would fit my daughter if I ordered it in a specific size. I waited more than a week and requested this information more than three times. I was ignored each time, even though I repeatedly informed staff that I was almost out of time to order the garment before the wedding where my daughter was to wear it. All of the staff was slow and incompetent. After a month of wasted time and effort, I had no choice but to order a garment from another site.

In addition, I was told that I would receive a full refund for my purchase, including shipping. I was also told I would receive a gift voucher for the $10 I spent returning the improperly sized garment. However, once the garment was returned, I was told I would only be refunded a portion of the price and none of the shipping. When I reminded staff that I had been promised a full refund, and received a new email promising a gift voucher for the price of the garment and part of the shipping. I was forced to take the dispute to my credit card company.

I have never had a worse customer service experience.

Thumbnail of user samiat5
Massachusetts
1 review
0 helpful votes
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April 14th, 2019

Loved my kurti. Great material. Great stitching. Perfect sizing. Already recommended to friends. Will shop. More

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Samia,

Wow! You just gave us a huge dose of motivation.

Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

Thumbnail of user sumittas
California
1 review
1 helpful vote
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December 7th, 2017

I love all the dresses i have bought so far.
Everything is so perfect just how it was on the description. Will buy more in the future.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Sumitta,
We appreciate your Loyalty! Your feedback shall keep us motivated.

Regards,
Team Cbazaar.

Thumbnail of user heatherw124
GB
1 review
0 helpful votes
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April 7th, 2018

I was kept up to date along the way with what was happening with my order. Arrived when they said and dress was beautiful and fit perfect

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Heather W.

Wow! You just gave a huge dose of motivation!

We strive to achieve excellence & keep up with our promise - Always.

Regards,
Cbazaar.

Thumbnail of user lucyr6
Malaysia
2 reviews
7 helpful votes
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June 20th, 2014

This site is not bad. The prices are ok, but the customer service is terrible.
If u're ok with the price then u can order from them.

Thumbnail of user kazia4
Kazi A.
New York
1 review
0 helpful votes
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June 13th, 2017

Products are beautifully stitched and always delivered on time and customer service is greatly communicative and responds fairly quick.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Kazi,

This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar

Thumbnail of user ashfaqh1
India
1 review
1 helpful vote
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November 27th, 2018

Excellent, I like stitching of cloths, also height measurement mention in site i like most. It help us lot

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Ashfaq,

Thank you so much for your valuable Feedback.

It means a lot to us!

Regards,
Team Cbazaar.

Thumbnail of user jalishaa
California
1 review
0 helpful votes
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January 13th, 2017
Verified purchase

The service was great... they really pay attention to their customers wishes... the fitting of the kameez was perfect and I love it

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Jalisha A,

We greatly appreciate your wonderful feedback. This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,

Team Cbazaar.

Thumbnail of user farhanas4
Canada
1 review
0 helpful votes
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September 26th, 2019

I was completely blown away by the product quality, stitching and delivery commitment you upheld.
Thank you so so much. Loved the dresses.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Farhana,

Wow! You just gave us a huge dose of motivation.

Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

Thumbnail of user seemad4
New Jersey
1 review
0 helpful votes
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April 11th, 2018

Good service, excellent products & simple to navigate through their website. True to the descriptions of the items.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Seema,

We appreciate your Loyalty.

We always strive to achieving excellence - always!
Your feedback shall keep us motivated.
We will make sure we exceed your expectation in future.

Regards,

Team Cbazaar!

Thumbnail of user azbunf
Australia
1 review
0 helpful votes
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April 2nd, 2019

Fast service and very good product. Customer support was very good as well. I liked the online chats.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Azbun F,

Wow! You just gave us a huge dose of motivation.

Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

Thumbnail of user harinis
Germany
3 reviews
1 helpful vote
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April 15th, 2017

I ordered a punjabi salwar suit from them. It's a big hassle to send them returns, other wise I am pretty happy with them.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

We thank you so much for taking you time and providing this valuable feedback and letting us know that you are happy with the quality and product received at the same time not satisfied with our returns process.

Kindly provide us your order details so that our experts will contact you to figure out the exact issue so that we can assist you better.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar

Thumbnail of user melinae
Colorado
1 review
0 helpful votes
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April 19th, 2018

I buy all my desi clothes here and even for my husband. I love the quality and prices! I will always shop at Cbazaar

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Melina,

This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar

Thumbnail of user jodies38
Australia
1 review
1 helpful vote
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November 28th, 2017

Happy with product received, was as described, shown and fit. However the make time was not accurate and the product was delayed in receipt.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Jodie,

This is simply Awesome! You just made our day!

We are extremely delighted to see you happy. Addressing to the slight delay, in case of any delay, we ensure our customers are informed about the same, as we completely depend on third party logistics like DHL, Fedex for deliveries.

We wish to see you rate us a 5 star next time!

Thumbnail of user kaliyaperumald
India
1 review
0 helpful votes
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July 16th, 2021

Good Product price is good worth for the money. Site is user friendly for the first time users.
One of the best online site in India.

Tip for consumers:
Buy ethic wears its really worth it

Products used:
Lehangas

Service
Value
Shipping
Returns
Quality
Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Kaliyaperumal,

We appreciate your Loyalty.

We always strive to achieve excellence - always!

Your feedback shall keep us motivated.

We will make sure we exceed your expectations in the future.

Regards,
Team Cbazaar.

Thumbnail of user indhug
California
1 review
0 helpful votes
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January 3rd, 2018

The outfits were awesome and the stitching was good! I would recommend the store to friends and family.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Indhu,

We appreciate your Loyalty!
Your feedback shall keep us motivated.

Regards,
Team Cbazaar.

Thumbnail of user kathrynm42
Ohio
1 review
0 helpful votes
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February 22nd, 2017

I have brought 3 nice outfits, and I love all of them, I will buy again from you company! And you have very nice and helpful employees!

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Kathryn,

We greatly appreciate your wonderful feedback.

This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,

Team Cbazaar

Thumbnail of user barbarap2204
Pennsylvania
1 review
0 helpful votes
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April 20th, 2023

The outfit I ordered was exactly like the picture in the add & I am satisfied. The price was very reasonable also.

Service
Value
Shipping
Returns
Quality
Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Barbara P,

We appreciate your Loyalty.

We always strive to achieve excellence - always!

Your feedback shall keep us motivated. We will make sure we exceed your expectations in the future.

Regards,
Team Cbazaar.

Thumbnail of user tabbuk
India
1 review
0 helpful votes
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January 6th, 2021

The suits I sewed from this site were very beautiful. Jewelleri was also very good. Loved the shopping from this site.

Tip for consumers:
Very nice experience of shopping... Go for it

Products used:
Jewellery sets

Service
Value
Shipping
Quality
Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Tabbu K,

Wow! You just gave us a huge dose of motivation.

Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

Thumbnail of user eliots11
India
1 review
0 helpful votes
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November 24th, 2020

Wonderful product and super offer. The offer was great especially free shipping and stitching. The product was a perfect fit.

Service
Value
Shipping
Returns
Quality
Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Eliot S,

Wow! You just gave us a huge dose of motivation.

Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

Thumbnail of user sherrym214
New York
1 review
0 helpful votes
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May 25th, 2019

Shipping was fast and free, the product was good and the price was affordable. Will recommend to anyone to buy from them.

Thumbnail of user soniam88
Sonia M. – Cbazaar Rep

Dear Sherry,

Wow! You just gave us a huge dose of motivation.

Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

Thumbnail of user thaminaa1
New York
1 review
0 helpful votes
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July 10th, 2017

I like cbazaar and I recommend my family and friends they always shop with cbazaar they like cbazaar too

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Thamina,

This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar

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From the business

Bespoke Couture - Exclusively Designed for you

Nothing beats the look of custom crafted clothing. Be it your wedding, festive or party - Whatever the occasion get your outfit designed to your taste and fit. Get your unique style statement designed and customized to your needs. Get in touch with our EthnoStylists for Custom bespoke styling patterns suited to your occasion, look and style. Patterns you make yourself will show off your own unique style and personality and let you stand out from the crowd.

EthnoStylist Service -A Luxury to Enhance your Style Statement

A personal styling service tailored to your taste, budget and lifestyle that helps you look and feel your best for any occasion. Work one-on-one with your own EthnoStylist to get custom bespoke patterns and styles for your outfit suited to the occasion. You can discuss the choice of fabrics, the style required etc and our Stylists will help you build your outfit accordingly. Our Ethnostylists will help you get a wardrobe that looks fresh, meets your needs and feels like you, only better.

Cbazaar Guide Shop - Situated in Los Angeles

An initiative to combat the inconveniences that customers are posed with when it comes to measurements, fittings, alteration requirements, getting style recommendations for different occasions.The sole purpose of these Guide Shops is to facilitate a seamless shopping experience for customers across the globe.

We at Cbazaar believe that change is constant and to change for the better is one of the core ideologies of our Brand. Cbazaar brings a new dimension to ethnic fashion with Ethnovogue, the perfect marriage of modern and traditional fashion in the online retail space. Over the years our customers has loved us and made us one of the most preferred online shopping portal for ethnic wear. But paying heed to the changing times, the racing fashion trends Cbazaar has evolved into a ethno fashion label which caters to its customers a plethora of ethnic wear in tune with the recent global fashion trends. From chic cuts and vibrant prints to modern designs and customized fitting, it is in a league of its own. Rajesh Nahar and Ritesh Katariya built Cbazaar the leading shopping portal in 1998, offering over 16,000 different styles of ethnic wear, ranging from traditional Indian wear to new age indo-western ensembles that cater to any palette. With a modest beginning, Cbazaar today is a pioneer in the Indian e-retailing industry. Team Cbazaar is backed by over 350 talented Fashion Designers, Dressmakers, Programmers, Designers, Customer Engagement Executives, etc. Cbazaar is the largest online Indian Ethnic Wear Store. Cbazaar offers a myriad of Indian Ethnic Wear for men, women and kidsand has patronage in over 130 countries.
We are also associated with Ritu Kumar, the leading designer in Indian ethnic wear and fusion designs, to ensure customers get the best. We also have a core team of designers and stylists working round the clock to bring you the best of fashion, from the exquisite wedding range to the glamorous Bollywood collection. Our team of designers work very hard to ensure that all these latest trends come to you customized to perfection, to make sure it fits you like a glove. For a more personalized service, we offer an online chat option with a dedicated customer support Centre to cater to every need of our clients. We also houseDesigner Sarees, Salwar Kameez, Designer Kurtis, Lehenga-Cholis, Kids Clothing, Indian Ethnic Wear for Men, Designer Sherwanis, Kurta Pyjama, Pathani Suits to name a few.

Business History

Cbazaar`s Timeline
1998
Established in 1998, Net Avenue Inc. started out as a partnership firm between two aspiring individuals Rajesh Nahar and Ritesh Katariya the launch of one of the first Indian gifting portals, Chennaibazaar.com
2000
Chennaibazaar.com sold the first saree, online; setting the trend of buying Indian Ethnic Wear, online!
2005
Chennaibazaar.com was rechristened as Cbazaar.com
Cbazaar launched 5 different e-stores to facilitate shopping in local currency
2007
Acquired Homeindia.com a traditional bridal wear specialist
2008
Launched the designer in-house brand RaiR, with a standalone boutique in Chennai
2012
Cbazaar added two more stylish, in-house brands – Bollywood Vogue and Modni. – creating a wide fashion portfolio
Raised Capital from Inventus Capital Partners and Ojas Venture Partners
2014
Cbazaar is backed by investors and raises series B financing from Forum Synergies, Inventus Capital Partners and Ojas Partners.
2015
Cbazaar Brand relaunched with a new UI/ UA design and new Brand Logo. We also added a new dimension to the Brand essence of Cbazaar the EthnoVogue dimension.

Company Representative

Thumbnail of user soniam88
Sonia M.

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