• Cbazaar

Cbazaar

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Overview

Cbazaar has a rating of 3.5 stars from 249 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cbazaar most frequently mention customer service, online shopping, and good quality. Cbazaar ranks 9th among Indian Clothing sites.

  • Service
    34
  • Value
    35
  • Shipping
    34
  • Returns
    19
  • Quality
    33
Positive reviews (last 12 months): 66.7%
Positive
4
Neutral
1
Negative
1
39
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How would you rate Cbazaar?
Top Positive Review

“Great experience with CBazaar online shopping”

Suma G.
6/13/24

I chose an outfit for a wedding reception & was custom made for me. The dress fit so well & looked elegant. I got a lot of compliments. I have shared the website link with a few guests. Absolutely love the dress!

Top Critical Review

“Terrible customer satisfaction service”

Carol W.
4/16/24

I purchased a lehenga for my reception from them and kept telling them its urgent since its for my reception. When they finally send the lehenga, it has no blouse cups and no cancan. They shipped the cancan to me later(which was very flat, so its a total waste), but did not send the cups. Thats not the worst part actually. I ordered a stitched lehenga and the stitching was so so bad. I am attaching reference pictures, I received a boat neck blouse but the website has a different design. First pic is my pic, second pic is of the website model. Customer service told me the neck was supposed to be 8 inches deep and I got something that's hardly 4 inches deep. I understand vendors process these lehengas and ultimately the customer has to try it on to understand the flaws, but even after telling cbazaar all my issues and trying to beg them to reprocess it since its for my wedding, they took no action for almost one week(just said they are investigating and made me wait) and finally told me they cant reprocess it due to lack of time. Do not order from this website as the customer care people are not equipped to solve issues. The material of the lehnga was beautiful but cbazaar couldn't help fix my issue. I spent over 200$ and I cant even use the lehenga now. Its a total waste. No one ever answers the phone when you call their customer service number- USA*******633. There are other websites like Mirraw that have the same pieces(cheaper prices) and have better reviews(Mirraw reprocesses items and doesn't leave customers hanging)

Reviews (249)

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customer service (64)
Thumbnail of user shylas2
New Jersey
1 review
2 helpful votes
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April 28th, 2017

I ordered the dress which is worth of $ 77 and the cloth was not at all good and the size was so big and the dress was taller then me. I ask them that I wanted to return this dress and they started that keep the dress we give you store credit of $30 when I don't wear it and it is not good why will I keep it I said I don't need it and its been one week I am waiting for their response to return it. No one responded and Its really bad customer services they have and they are cheating people.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Shailaja,

Greetings,

We regret to see that you are not satisfied with the product and really disheartening to see this happen with you. Kindly note that we have emailed you on 28th as follows

"We are not able to find any discrepancies from the image and hence we kindly request you to have an image sent by wearing the product for size issue so that we can check with our management and issue refund without taking return of the product."

Since we have received images post our email as per our confirmation we are issuing a refund for USD 77.00 and you can retain the product.

Your refund will be credited in your account on 3 to 5 days.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar

Thumbnail of user rupalis4
Minnesota
2 reviews
0 helpful votes
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March 5th, 2018

Thanks to cbazar for creating a perfect dress for me. This was not my first time ordering from the site but this dress was ordered by me by just looking at the sketch by the designer.

Loved it so much. The quality of material is awesome and very rich red motifs on the choli part make this dress so beautiful!

Loved everything about this dress including the stitching, timely delivery and craftsmanship. Thanks to the cbazar team.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Rupali,

This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar

Thumbnail of user tinak37
Mauritius
1 review
10 helpful votes
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March 17th, 2016

Always late to ship the items!
Despite having paid for an item sometimes makes one wait for months, and every week give fake status, and then bang they just inform you that you cant get the product!
Sometimes refuses to refund and forces one to buy another thing!
The customer service isnt helpful at all! It's almost as if an automatic reply everytime i need an advice on why they are delaying things!
But the 'cherry' on the cake was i bought a readymade anarkali suit, and these intelligent people only shipped the stitched top, forgetting to add the stitched bottom and dupatta!
Pathetic service and experience overall!
A kind advice, run as far as possible from the site!
Oops i forgot to add, sometimes the discounted prices are fake, because i once bought a supposedly discounted item at $40( while undiscounted price visible was $150) and within a few days the same item was being sold at an undiscounted price of $40!
So buy at your own cost!

Thumbnail of user siddikhaa
New York
1 review
3 helpful votes
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April 6th, 2011

Bought lehenga online on 2/17/11 and NEVER RECEIVED the product, customer service told me its still in productiuon when estimated delivery date was 3/17/11! Never trust this or www.homeindia.com sites! Thank goodness mastercard will credit me my money back!

Thumbnail of user rashmitad
California
1 review
3 helpful votes
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July 4th, 2013

Cbazaar has very poor exchange and return policy. I received my order around end of mid June 2013 and the fitting and the finishing of the products were very poor. Based on Standard US return policy I thought I would be able to exchange the product, but cbazaar has very unusual return and exchange policy( exchange, never mentioned) of 7days. Now I have $300 products from cbazaar in my closet for nothing.
It was very disappointing to know that cbazaar would not take the responsibility to satisfy its customers. After buying multiple products from cbazaar I am sure that my last transaction with cbazaar will be the last transaction to cbazaar. It's not about $300 I wasted for poor products, it's for unsatisfied service. I would not recommend my relatives and friends to do transaction with cbazaar.
Overall, I found the products not as shown in the picture, the measurement provided to cbazaar was not well executed.
Disappointing. Unsatisfactory

Thumbnail of user anjur1
GB
2 reviews
0 helpful votes
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February 2nd, 2018

Suit was nicely stiched and fit to measurements, when I bought this suit it was free shipping but later shipping took some pound as payment of shipping suit to Glasgow, otherwise everything was perfect.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Anju,

We appreciate your Loyalty.

We always strive in achieving excellence - always!
Your feedback shall keep us motivated.

Regards,

Team Cbazaar!

Thumbnail of user saba18
California
1 review
8 helpful votes
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June 18th, 2015

Cbaazar never sent me my kameez, and when i tried cancelling my order, they kept saying that they were going to ship it the next day. I had to call millions of times and chatted with them online to resolve the issue. Finally after weeks of arguing they refunded me my money. Never going to order from cbaazar. yourdesignerwear.com is much cheaper and they ACTUALLY deliever products!

Tip for consumers:
Please save yourself the trouble and dont purchase from them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sadhnak
GB
1 review
5 helpful votes
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November 16th, 2016

Ordered sherwanis paid for it in full
After 3. Months still waiting for them to be delivered
Nobody will contact me or indeed refund my money as I needed them for a family wedding
Too late now
But still no sign of them
Please please do not use them
Con men

Thumbnail of user poojac26
India
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

This is really very beautiful lehnga.
Quality of material is just awesome.
Superb lhnga in affordable price.great combination of quality and affordability. I really loved it. It is same as shown in picture.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Pooja C,

Wow! You just gave us a huge dose of motivation.

Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

Thumbnail of user faridab
India
1 review
3 helpful votes
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August 9th, 2013

It was a good experience shopping from Cbazzar. I should say that there was a delay of two days in getting the product but when i received the product i was satisfied with it. I wanted the salwar for Eid and I got it. I followed up with them to know if i will get my product before Eid and i got it. Though there was a little delay I got my salwar and the fit is pretty good.

Thumbnail of user shakilaz
New York
1 review
5 helpful votes
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April 3rd, 2017

Just unacceptable customer service! I called them many times to let them know that i dont want any store credit instead i want my money back for the iteam that i send. I also emailed them about that but they just did what they had to, they gave me the store credit which I didn't wanted at the first place. As if they dont care about their customer wants and need! If they would I wouldn't change all the three items that i purchased from this website! Never going to suggest this website to anyone, one of the worse experience!

Thumbnail of user geethap8
Arizona
1 review
2 helpful votes
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July 9th, 2021

Thank you CBazaar and the team for an excellent care and service you have given me by delivering an excellent item earlier than requested. I bought 3 Lehengas all stitched beautifully. I requested for an early delivery of theTeal Lehenga and they made sure I got it. Customer care is excellent. Product is excellent and I would definitely recommend you to my friends and family.

Tip for consumers:
Excellent customer service and product.

Products used:
Lehengas

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Geetha,

We appreciate your Loyalty.

We always strive to achieve excellence - always!

Your feedback shall keep us motivated.

We will make sure we exceed your expectations in the future.

Regards,
Team Cbazaar.

Thumbnail of user sheenap10
GB
1 review
0 helpful votes
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March 13th, 2019

Really pleased with my outfit thst arrived well before the time given. The fitting of the lengha top was perfect but the skirt was too big... better to be too big than small as it can be easily altered. Loved the quality of this suit. Over the moon!

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Sheena P,

Wow! You just gave us a huge dose of motivation.

Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

Thumbnail of user purvip4
New York
1 review
0 helpful votes
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February 9th, 2018

Great quality, just like pictures never disappointed. Perfect customization for the most part. I ahve ordered over 2000% dollar worth sarees, dresses, lahenga cholis, mojris, bangles. All in great quality.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Purvi,

This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar

Thumbnail of user carmena293
Spain
1 review
0 helpful votes
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October 25th, 2022

Customer service was excellent. Never faltered in giving advice. Our custom made Sikh Punjabi wedding outfits were complimented on, and were perfect! Thank you for your wonderful service!

Products used:
All

Service
Value
Shipping
Returns
Quality
Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Carmen A,

We appreciate your Loyalty.

We always strive to achieve excellence - always!

Your feedback shall keep us motivated. We will make sure we exceed your expectations in the future.

Regards,
Team Cbazaar.

Thumbnail of user shinderk1
Florida
1 review
1 helpful vote
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February 5th, 2023
Verified purchase

Very timely delivery and product quality was also good. I would recommend the store and definitely buy again. Actually received the orders within 7 days as advertised

Products used:
Gowns for wedding reception

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Shinder K,

Wow! You just gave us a huge dose of motivation.

Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

Thumbnail of user japsp
New Jersey
1 review
5 helpful votes
  • Send Message
September 1st, 2013

I ordered two salwar kameez. I sent them my measurements. It took more than month to get it. I told them to follow my instruction for stitching but they made their own decision it's not first time I placed an order this is second time. Gave them opportunity my order was more than $ 300 for both times - I had to sent them photos, vedio to prove it. That they did not follow my mesurment information. Dress that i received it's just weired stiching if. I go out wearing that items may be people will laugh at me... If they will not resolve my issue I m filing fraud case to my credit card company against them and also will post on all social site with picture of Eire email response, product picture and lot more...

Thumbnail of user michellel545
Malaysia
1 review
1 helpful vote
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December 17th, 2019

I am super satisfied with this. Exactly like in the photo. Would like to purchase more from this website. Very fast respond and recommend to whom that need plus size.

Thumbnail of user soniam88
Sonia M. – Cbazaar Rep

Dear Michelle L,

Wow! You just gave us a huge dose of motivation.

Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

Thumbnail of user lynettea6
TT
1 review
0 helpful votes
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February 20th, 2017

Questions on my order was answered promptly. There were problems with the length of my choli and the Team was most understanding and went out of their way to ensure my order was done to please me. I bought a kurta suit for my husband and it was perfect, he love the comfort of the fit and the lining, actually he suggested you make reversible kurtas!

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Lynette,

We greatly appreciate your wonderful feedback.

This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,

Team Cbazaar

Thumbnail of user joshl281
India
1 review
1 helpful vote
  • Send Message
January 2nd, 2022

Purchased products under Buy 1 get 2 free offer. Received the package 2 weeks prior with perfect fit. Will recommend this site to our friends and relatives.

Service
Value
Shipping
Returns
Quality
Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Josh L,

We appreciate your Loyalty.

We always strive to achieve excellence - always!

Your feedback shall keep us motivated.

We will make sure we exceed your expectations in the future.

Regards,
Team Cbazaar.

Thumbnail of user steevansone
India
1 review
0 helpful votes
  • Send Message
November 24th, 2020

It was a pleasure shopping with Cbazaar, The received outfits were lovely and look majestic. I would like to recommend this website to my friends' circle.

Tip for consumers:
It was a pleasure shopping with Cbazaar, The received outfits were lovely and look majestic. I would like to recommend this website to my friends' circle.

Products used:
Sherwani

Service
Value
Shipping
Returns
Quality
Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Steevanson E,

We appreciate your Loyalty.

We always strive to achieve excellence - always!

Your feedback shall keep us motivated.

We will make sure we exceed your expectations in the future.

Regards,
Team Cbazaar.

Thumbnail of user annug2
Texas
1 review
0 helpful votes
  • Send Message
November 25th, 2019

It's a very beautiful piece, it was delivered way earlier than my expected delivery date. Very happy with the product and look forward to buying more items from this site.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Annu G,

Wow! You just gave us a huge dose of motivation.

Thank you so much for your valuable feedback. This keeps us motivated.

Regards,
Team Cbazaar.

Thumbnail of user jp75
GB
1 review
7 helpful votes
  • Send Message
April 18th, 2014

DO NOT ORDER FROM THIS SITE... its the worst experience! I ordered an anarkali dress for a wedding. I sent them many emails to let them know this is the date I need the dress by. Phoned them to make sure if its ready for dispatch. According to some guy named Rajesh the dress was ready and will be shipped in a couple of days. Couple of days later I phoned again to make sure that it is actually been shipped. According to customer service "yes" it has been shipped and I should get it by Friday. Friday came no dress delivered so I phoned them and the dress has not been shipped according to some girl named Deepa. So not only will I not get to wear the dress on the day I actually need it, the staff at customer services are a bunch of liars and their service utterly appalling! Save yourself the hassle and order else where...

Thumbnail of user vrundap
Texas
1 review
2 helpful votes
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September 29th, 2017

I paid $65 for the salwar which isn't made to the measurements stated on the website. Customer service is hard to deal with it. Emailed them yesterday but didn't hear anything back yet. Too bad I liked the salwar but now I just want my money back. They advertise everywhere but they don't care about the customers. I JUST WANT MY MONEY BACK.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Vrunda,

It's disheartening to see this happen with you! Our sincere regrets for the inconvenience caused.

Kindly provide us your email ID from which the order was placed or order number so that we can investigate and assist you better with an appropriate solution.

Regards,

Team Cbazaar.

Thumbnail of user donaldp59
GB
1 review
0 helpful votes
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August 24th, 2017

I purchased this suit as I going on a forthcoming cruise with a Asian them night, I thought reasonable price for one night, meanwhile I have been invited to an Indian wedding as I got suits in my wardrobe I was going to wear one of those. But after seeing quality of outfit I've decided to wear this in order to look the part.

Thumbnail of user deepaa1
Sonia M. – Cbazaar Rep

Dear Donald,

This motivates us to strive much better in providing excellent customer service to every customer.

Cbazaar appreciates your Loyalty!

Thanks & Regards,
Team Cbazaar

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From the business

Bespoke Couture - Exclusively Designed for you

Nothing beats the look of custom crafted clothing. Be it your wedding, festive or party - Whatever the occasion get your outfit designed to your taste and fit. Get your unique style statement designed and customized to your needs. Get in touch with our EthnoStylists for Custom bespoke styling patterns suited to your occasion, look and style. Patterns you make yourself will show off your own unique style and personality and let you stand out from the crowd.

EthnoStylist Service -A Luxury to Enhance your Style Statement

A personal styling service tailored to your taste, budget and lifestyle that helps you look and feel your best for any occasion. Work one-on-one with your own EthnoStylist to get custom bespoke patterns and styles for your outfit suited to the occasion. You can discuss the choice of fabrics, the style required etc and our Stylists will help you build your outfit accordingly. Our Ethnostylists will help you get a wardrobe that looks fresh, meets your needs and feels like you, only better.

Cbazaar Guide Shop - Situated in Los Angeles

An initiative to combat the inconveniences that customers are posed with when it comes to measurements, fittings, alteration requirements, getting style recommendations for different occasions.The sole purpose of these Guide Shops is to facilitate a seamless shopping experience for customers across the globe.

We at Cbazaar believe that change is constant and to change for the better is one of the core ideologies of our Brand. Cbazaar brings a new dimension to ethnic fashion with Ethnovogue, the perfect marriage of modern and traditional fashion in the online retail space. Over the years our customers has loved us and made us one of the most preferred online shopping portal for ethnic wear. But paying heed to the changing times, the racing fashion trends Cbazaar has evolved into a ethno fashion label which caters to its customers a plethora of ethnic wear in tune with the recent global fashion trends. From chic cuts and vibrant prints to modern designs and customized fitting, it is in a league of its own. Rajesh Nahar and Ritesh Katariya built Cbazaar the leading shopping portal in 1998, offering over 16,000 different styles of ethnic wear, ranging from traditional Indian wear to new age indo-western ensembles that cater to any palette. With a modest beginning, Cbazaar today is a pioneer in the Indian e-retailing industry. Team Cbazaar is backed by over 350 talented Fashion Designers, Dressmakers, Programmers, Designers, Customer Engagement Executives, etc. Cbazaar is the largest online Indian Ethnic Wear Store. Cbazaar offers a myriad of Indian Ethnic Wear for men, women and kidsand has patronage in over 130 countries.
We are also associated with Ritu Kumar, the leading designer in Indian ethnic wear and fusion designs, to ensure customers get the best. We also have a core team of designers and stylists working round the clock to bring you the best of fashion, from the exquisite wedding range to the glamorous Bollywood collection. Our team of designers work very hard to ensure that all these latest trends come to you customized to perfection, to make sure it fits you like a glove. For a more personalized service, we offer an online chat option with a dedicated customer support Centre to cater to every need of our clients. We also houseDesigner Sarees, Salwar Kameez, Designer Kurtis, Lehenga-Cholis, Kids Clothing, Indian Ethnic Wear for Men, Designer Sherwanis, Kurta Pyjama, Pathani Suits to name a few.

Business History

Cbazaar`s Timeline
1998
Established in 1998, Net Avenue Inc. started out as a partnership firm between two aspiring individuals Rajesh Nahar and Ritesh Katariya the launch of one of the first Indian gifting portals, Chennaibazaar.com
2000
Chennaibazaar.com sold the first saree, online; setting the trend of buying Indian Ethnic Wear, online!
2005
Chennaibazaar.com was rechristened as Cbazaar.com
Cbazaar launched 5 different e-stores to facilitate shopping in local currency
2007
Acquired Homeindia.com a traditional bridal wear specialist
2008
Launched the designer in-house brand RaiR, with a standalone boutique in Chennai
2012
Cbazaar added two more stylish, in-house brands – Bollywood Vogue and Modni. – creating a wide fashion portfolio
Raised Capital from Inventus Capital Partners and Ojas Venture Partners
2014
Cbazaar is backed by investors and raises series B financing from Forum Synergies, Inventus Capital Partners and Ojas Partners.
2015
Cbazaar Brand relaunched with a new UI/ UA design and new Brand Logo. We also added a new dimension to the Brand essence of Cbazaar the EthnoVogue dimension.

Company Representative

Thumbnail of user soniam88
Sonia M.

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