CellularOutfitter

I was offered another product but it wasn't suitable for what I needed. Cellular Outfitters chose to ignore me and when I threatened BBB, they responded with a generic email. All I want is my money back. Over 5 months later and nothing! $50 down the drain. I will NEVER order from here again and I spent a good amount of money on this site

I have used Cellular Outfitters for years but not after I receive this last order. Their service has gone very downhill. Selection of items is also much more limited.

Terrible products! Protective phone cover for $20 fell off whenever I dropped my phone. "Free" w purchase recharger was crap and didn't even plug into my IPhone 11. Phone case was bulky and ugly—returned for refund May 16, sent 2 emails along w photos of shipping labels and heard no reply. After 3rd email Demanding refund got notice of refund October 14,5 months later! Minus shipping and restocking fees. Would NEVER recommend this company!

I purchased a case for my phone. It did not fit correctly.
I contacted them by email. It took two days for them to respond. Now they say if i pay for shipping they will send another item. All these products are from China! I will never do business with this company again.
Making me pay for shipping again will not work for me. No live agents!
The shipping cost more than the product!

This company should refund all customers. They take your money and never ship out the product. No one answers emails or phone calls after trying. Don't do business with them. Avoid this website. They should be investigate for fraud. I ordered a phone case and never received it and it has been close to two months.

When placing my order they added an item to my shopping cart I did not want. They don't tell you shipping cost until after you provide your credit card information. I received my order 1 month after placing it, in spite of two contacts to them to enquire about its status and one to the credit card company I used to pay for the order. I receive daily e-mails of "deals". The received item was as advertised.

I am totally disappointed in Cellular Outfitters. What has happened to this company? In the past, I have ordered 3 other phone cases from this company and never had a problem with returning or receiving wonderful customer service. I ordered my 4th phone case about 10 days ago and I am totally dissatisfied with service and the "no return" policy. The phone case I ordered does not have the hole cut out where the phone camera lens is located. It is totally useless. I went online to see what I could do to rectify this problem, and I was directed some place where I was going to be charged $5.00 to ask a question. This is bizarre. I will NEVER do business with this company again and I certainly will tell my friends to avoid this company. This company's policy is totally unacceptable as far as I am concerned.

In April, PRIOR TO Mother's day, I ordered a phone cover for a Mother's Day present. I was notified a week later it was out of stock and I was given another choice. Another week goes by and another notification of out of stock. I was given a third choice I DID NOT WANT NOR ASK FOR. As of 4:51 pm 24 Jun 20 I have not received ANY product from the post office, ups or cellular outfitters. Even tried to call the company *******387 four times and was hung up on by a machine. Help!

I ordered a Samsung Note 10 phone case from their website which displayed $3.99 and offered free shipping, just for me to put my card details and pay I was charged $9.59 in total close to $6 of shipment.
I ordered February 27th 2022, and up till now March 12th, 2022, my order has not been delivered no update on when it would be delivered, no contact phone number just contact email of one "Anette" who responded to my mail that she would get back in 48hours maximum on my order. It is more than 1 week after the timeframe she proposed and there has been no update. It is 0 stars for me. These people ''cellularoutfitter.com'' are crooks never do business with them!

I ordered a simple cellphone case that supposedly cost $6. It said free shipping and then all of a sudden my total was $15. How the hell did it go from free shipping to a shipping cost that cost more than the damn product?! Its been over a week and still havent got my case. I emailed them and got nothing back. Never again. I reported you guys to the better business Bureau just so you know.

I bought XIAOMI MI Bluetooth Single Ear Piece with Music Support, from cellular out fitter. The Bluetooth piece had soft ear buds that comfortably fits into your ears without causing any interruptions. The Bluetooth connectivity is very appropriate and can easily able to handle the device in travelling also. Bought this for good price.

I will never buy from this company.If I could give negative stars I would. Items ordered December 9 allegedly ship in 1 or 2 days but did not get items for Xmas so I had to return some items. Long story short, sent items back they arrived Jan 9 at the company as of January 29 just got notice I will get a refund but they are keeping 25% of my money. If I had agreed on store credit I could have 100% of my money back. I have sent numerous emails and replies take average of 5 days.

I have ordered several items from this company in the past and haven't had a problem. Of course, that was prior to my need to return an item that's not worked out for me and that's where it all fell apart. Their customer service is beyond horrible there isn't a word to describe it. Heed the warnings about this company, people! Do not do business with them or its at your own risk.

DO NOT ORDER FROM THIS COMPANY! I ordered 10 cases for my employees cell phones and only one came in the mail. I waited thinking it will come later but it never did. I reached out to them about the issue and they asked to see the packaging. Who keeps the packaging in this era of E commerce? Nobody who isnt a hoarder. This is clearly their tactic to take advantage of people. Never ever ever order anything from this company unless you want to be extremely frustrated and a few hundred dollars short on a product. Good luck

I placed an order on 5/9/20 was told 3 to 6 days, 9 days later the order still has not shipped, I went on there site and put in a request to see where my order was, I received a computer generated message saying some one would contact me, That didn't happen Wish I could make this ZERO STARS

They don't show shipping cost and when you give credit card details they charge shipping whatever they like. This is a scam.

They were quick to say they processed my order and it was ready to ship - 9 days later nothing. No replies to my email and no phone to call. Had to dispute the charges.

A bit disappointed in quality. Phone magnet is not strong and phone doesn't feel secure. All my previous orders were fine but I did not get lucky this time.

I've used Cellular Outfitter 3 times for my Samsung Galaxy S9 Plus. They are a bit slow in picking up new products such as phone cases for newly released devices. 2 of the three times went well but on number 3, the case was NOT what I ordered and I am stuck with a case I will never use. It would cost more to return the product than I payed for it to begin with. I do like the stylus that comes with each order though. I can say I would use them again but maybe look a little harder for something not as cheaply made?

I am not thrilled with your deceiving shipping charge, you showed the cost of PRIORITY@ $9.99 but a "-" for standard, so it appeared to be "free shipping", then when the order was complete, you tell me it will be $4.99 for shipping, Very Deceptive.

I as well was deceived by the trick shipping costs. As you work through your order for shipping, it shows a dash that usually symbolizes no shipping costs or ask you for your ZIP code to calculate shipping costs. I went through the entire order form and then pushed the "place your order" button. It's at that time a new screen pops up that shows a new price that I did not agree to that includes $7 shipping costs. ($7 to put a case in a bubblewrap envelope?! I'm obviously paying their employee hourly wage as well!) Their website shows a ticking clock that says order within the next 10 minutes and the order will ship out today. But I can only contact them by email and I get an instant return email that says will contact you within 24 hours. Well it's obvious these two actions will cross themselves in the mail. Surely this item is not going to mail out in the next 10 minutes but if they won't contact me within 24 hours they'll send this item out and I'll be forced to pay for it since I did order it but not under those conditions. I'm disputing the charges with my bank. Unfortunately after I ordered I read their return policy and it's basically a lot of words to say we don't accept returns. They claim to be family run & orientated- what a deceptive family.

Took over a week to ship a shattered screen protector. Refuses to respond to multiple attempts to contact until I open a PayPal Resolution. At that time, they still refuse to refund the failed order they sent me, despite asking repeatedly and directly for a full refund. Company believes resolution is to ignore customer that they are scamming, steal their money and just keep sending more shoddy products so they don't have to refund you.
Only after opening a resolution with PayPal did they bother to return any communication, by completely ignoring my request for refund and instead telling me, a week and a half AFTER I placed my initial order that they were sending a new screen protector. I have already purchased & received a new functional screen protector from a trustworthy company and installed it in the time it took Cellular Outfitters to reply.
Company is a scam.
Company is deceitful.
Company values making money over customer service.
Company would rather inundate you with broken products vs. process a single refund.
Company should not be allowed to continue operations in my opinion, and evidently how I was treated by Cellular Outfitters is their MO & business model.

Placed an order Jan. 9th and still haven't received my order.Its still showing as not shipped yet and no one responded back to me through facebook messenger, email and the phone number on the website doesn't work. Smh.