CellularOutfitter

I ordered a case from this website on the 16th of July. They claim they ship same or next business day. Still not shipped. All i get are emails every day saying so sorry we will ship it today. I should have known the price was to good to be true. Don't trust them they take your money and don't deliver.

My order was sent to the wrong address and returned to the sender by post office. After contacting cellular outfitters by e mail both people who replied to me were very helpful in getting the situation resolved. Very good customer service.

I was having difficulties ordering from the site. One of the representatives had called and helped me place my order. It was wonderful. Received my phone cover yesterday and fell in love with it. Immediately inserted phone. Thank you cellular outfitters

My samsung note 3 is always dying from lack of battery power and I wanted to carry with me extra batteries to put inside to keep it going. I found galaxy note 3 batteries on cellular outfitter for only 9 dollars each. I keep 2 fully charged with me at all times. I cannot say enough good things about this site and having extra battery power for my commute.

I felt ripped off at the end with shipping charges, which they don't show until you press the button "complete your order". I felt deceived by this companie's selling practices. Then I complained and they sent an automatic reply in two seconds (which looked pre written since they maybe have so many people complaining about the same topic), in the letter they offered to reduce the shipping costs but I refused and still pressed cancel my order, then another window opened offering free shipping and I accepted, but the prices of my items where all changed and increased! Then I requested again to cancel but at this point I dont know what the outcome will be.

I have ordered from this site several times. After my last purchase I noticed that the discount was not applied to the total order and the shipping seemed more expensive than in the past. I email my complaint and within 24 hours Anson from the Customer Service Department replied. Apparently the discount only applied to certain items not the entire order, but Anson gave me the discount anyway and even discounted the shipping! No arguments, no back and forth. He was professional, courteous, and direct. I received more of a discount than I deserved and I will definitely order from this site again and recommend it to others. Thanks for the great customer service!

Dishonest product descriptions, high shipping costs, slow delivery. 2-4 day shipping took them 5 days to "process" and USPS took 4 business days, over the course of a weekend...

Website constantly spams my email inbox with offers, each and every day.

Not satisfactory at all.

I ordered two Samsung tempered glass covers, it mentioned free shipping. Just before I checked out it didn't tell me it added $11.00 and change to my $5.88 product. Long story short. I emailed them, Cellular Out Fitters and they deducted the shipping cost. They explained what should of happen but that they would remove the shipping cost and thanked me for being a good customer. I'm very pleased with there fast reply and resolved my issues. Thank you CellularOutfitters.

I ordered my phone case with this company. High shipping but that's not what prompted me to write this review. I got the wrong phone case. I have written their customer support 4 times. They state they will get back to you the next day. They completely ignored me. I was hoping for an exchange. I am stuck with a phone case I can't use & basically threw my money away on this company. I am not happy.

My "rugged" case has already cracked. When trying to order another with a 10. Off code i was told the code was no good. I ordered 2 screen protectors for 2 different style phones and only got 1 pen/stylus. Very disappointed with this company. Never answered my email either. Doesn't appear they want my business so i quot recommending them to my friends

Crooked business practice!
Website is misleading customer to ordering products with "additional special saving on selected items". Be careful, the advertised "additional 20% or 30%" savings is a TRAP!
Not only that the final amount amount is NOT disclosed at check-out until AFTER the fact, i. E. it is too late to change, reverse or cancel your order when you realized that you are being screwed! And there is no phone number to call to CANCEL your order.
The only way to reach customer service is via Live Chat. But they are playing game until you cave in or give in.
I planned to spend $8 for samsung S8 phone case and ended up being charged over $32 with all misleading gimmicks and tricky "ordering process"!
We must all make a conscious effort to report this scam to BBB and inform all your friends and neighbors to stay away from this biz!
As I read more reviews, I found myself in your similar situations! Thank you for posting your comments to warn other about cellular outfitter.

I'm withholding judgement at the moment... Have folks at this site working with me now, but still ending up paying more than im supposed to. Pay close attention to how their cart works w/o mentioning every charge at "checkout/confirm payment" page. $3.30ish item is now costing me almost $10... AFTER I "confirmed" at $3.30ish! Not cool...

The service is quick, easy, and - very important to me - friendly. Some companies imagine that you cannot be friendly and professional. Well, yes you can, and the staff at CellularOutfitter proved it to me every time I had a contact with them. Thanks!:-)

Carole

Ordering was smooth and easy, and delivery was lightning quick. Products were good overall, though the glass screen protectors weren't spectacular (haven't been able to get them to completely stick around the edges without bubbles). In their defense, they weren't for the latest phones and not the first that didn't work spectacularly, but better than the last we tried.

I reached out to cellular outfitters and I got a reply which met my needs they were good. Only one problem I had with their product I made an order and it did not last to long in the matter of a month it change in color.

When placing my order they added an item to my shopping cart I did not want. They don't tell you shipping cost until after you provide your credit card information. I received my order 1 month after placing it, in spite of two contacts to them to enquire about its status and one to the credit card company I used to pay for the order. I receive daily e-mails of "deals". The received item was as advertised.

I had an issue with an unexpected $10 shipping charge being added to my order. CellularOutfitter responded to my review immediately and issued me a full refund. I was very surprised. I did not expect to receive that kind of service from a company I had never even heard of before. Would buy from again.

I want to commend Tony for completing the process of a one time courtesy regarding my shipping costs. I greatly appreciate his quick response and the lovely email afterwards. Thank you again to Tony. Now I am anxiously awaiting my package from You. I highly recommend your company and will definitely continue ordering from You.

I ordered two cases for my phone. Both of good quality and price. There was a sale going on but I believe the regular price on one of the cases was about $10 dollars cheaper than other cases. This was my second time ordering from them. Will definitely be doing so again in the future.

I ordered the wallet phone case and it did not provide the protection I need. I contacted customer service and within 10 minutes Everything has been resolved and a new case should be in my mailbox soon. I have ordered 3 products from this company and all 3 has been the same quality I would is spent on an Expensive popular brand.

I like the ease of ordering, The prices are absolutely the best and the service is very prompt. I recommend Cellular Outfitters above any other company for cell phone accessories, be it brick and mortar or Online.

I had ordered 3 phone cases, only received 1. I had sent an email/message to your customer care team and I have not heard a word, its been going on 3 days... very unprofessional. Lousy customer service.

Ordered the wrong case for my cell phone. I processed an RMA and received an email from a Customer Service Rep (Paul David) who was very polite, helpful and accommodated to ship the item I needed with no extra cost. This was my first purchase at Cellular Outfitter and so far so good. The only suggestion is to remove the timer when placing the order. I think that contributed to submit the wrong order without double checking. Other than that I will recommend it to anyone looking for inexpensive cellular items.