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  • CellularOutfitter

CellularOutfitter

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Overview

CellularOutfitter has a rating of 2.9 stars from 1,718 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CellularOutfitter most frequently mention phone case, credit card, and screen protector problems. CellularOutfitter ranks 300th among Mobile Phones sites.

  • Service
    48
  • Value
    47
  • Shipping
    50
  • Returns
    27
  • Quality
    36
14
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How would you rate CellularOutfitter?
Top Positive Review

“Great Products at super prices with Ultra Fast Shipping!”

Thomas S.
1/27/17

If you are tired of being quoted $30 and up for a small cell phone accessory by your local store then this company is for you. They have countless thousands of accessories, for your specific phone model, at incredibly low prices. I have ordered many times and have never been disappointed.

Top Critical Review

“Shipping slower than a turtle walking through glue”

Donna M.
3/9/18

Paid $13.97 extra to get my order in 2-3 days. Day 4 and it hasn't left the warehouse yet. I get faster shipping form China. Update: Now they're sending me a completely different tracking number and a link to their hidden shipping and handling policy that is not readily available when one orders. They claim 2-3 day shipping but don't tell you that's after they spend several days "processing". I've attached the portion of my order confirmation that states Priority 2-3 day shipping (which they've started to claim is 3-5 days).

Reviews (1,718)

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Reviews that mention popular keywords

customer service (477) phone case (154) screen protector (97) phone number (33) cell phone (83) confirmation email (12)
Thumbnail of user debbies156
Ohio
1 review
0 helpful votes
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August 5th, 2017

I think the CellularOutfitter company is sincere in helping their customers, but sometimes the left hand doesn't know what the right hand is doing and that I hope will be fixed. I like ordering my cell phone items from there. They have really nice products. I appreciate them resolving an issue I had and I will leave it at that. I just want to add one more thing. I think listening to the customer's complaint or issue, making sure that it's understood and moving forward from there is a winner. Cellular Outfitters does listen and sincerely tries to remedy the issue.

Thumbnail of user audreys21
Cellular O. – CellularOutfitter Rep

We completely understand and thank you for your feedback Debbie!

Thumbnail of user nicholasm76
Pennsylvania
1 review
0 helpful votes
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March 9th, 2018

I accidentally had a typo in my email address, so when I contacted customer service about not getting any confirmation emails, they found the mistake and fixed it. I would recommend using this website.

Thumbnail of user robertam30
Florida
1 review
0 helpful votes
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August 19th, 2017

Ordered cell phone/credit card holder ($49.95 value - got it for $14.99) - all leather - very nice, was pleasantly surprised how wonderful the craftsmanship was! Order came yesterday right on time - will definitely do business again with CellularOutfitter!

Thumbnail of user audreys21
Cellular O. – CellularOutfitter Rep

We are so excited Roberta and are so glad you love your new case! :)

Thumbnail of user arlethal
New Jersey
1 review
0 helpful votes
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June 26th, 2018

I recently placed an order and when I found out the item was no longer available, CellularOutfitter made good on their promise for a replacement of my choice similar in value. Great, prompt customer service!

Thumbnail of user margieh8
Arkansas
1 review
0 helpful votes
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January 18th, 2021
Verified purchase

We order all of our cell accessories from Cellular Outfitters. They have a huge selection and the products are quality and don't stop working and falling apart like other places we've used. They deliver within 7 to 10 days where other places can take 4-6 weeks. Lastly, you can't beat the cost, not even at Walmart on their sale items!

Thumbnail of user jeffe476
Massachusetts
2 reviews
0 helpful votes
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August 8th, 2016
Verified purchase

I ordered, among other things, a glass screen protector for my cell phone. Unfortunately, it was cracked when it arrived in the mail.

However, after simply emailing CellularOutfitter to let them know this, they are sending me a replacement - no questions asked!

Where else can you get this kind if service?
Thanks!

Thumbnail of user iraf9
Texas
1 review
0 helpful votes
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October 21st, 2016
Verified purchase

Heavy duty cables ordered but not worth the time to return. All have short in cord where they hook up to phone, Also receive discounts that I could not use on web site. Continue to get many of unwanted email.

Thumbnail of user suek48
New York
1 review
0 helpful votes
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January 23rd, 2017

A friend told me about this website and said prices are great, along with selection. It was hard to chose so I decided by getting 2 wallet iphone cases. Extra cables as well.

It was quick shipping and quality product

Thumbnail of user melissab127
Georgia
1 review
0 helpful votes
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October 3rd, 2016
Verified purchase

First time buying from this company and I was thrilled with all aspects of my experience, including the great prices, user-friendly website, product delivered on time and exactly what I ordered. No hidden anything, just good stuff.

Thumbnail of user garyy11
Missouri
1 review
0 helpful votes
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September 9th, 2017

Nessie,

Thank you so much! Got the emailed 'official' notice with the new order number already. (And I just noticed the part of your message which kindly saved me from messing with returns. Thanks again!)
G.

Thumbnail of user audreys21
Cellular O. – CellularOutfitter Rep

It is no problem at all Gary! Thank you for shopping with us!

Thumbnail of user vickis64
Florida
1 review
0 helpful votes
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April 10th, 2017

I have ordered a couple times from Cellular Outfitter and have had great experiences. They live up to product quality and delivery is fast. I'm always surprised when the package arrives because it is so quick.

Thumbnail of user joanno6
Florida
1 review
0 helpful votes
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January 14th, 2017

As I have learned, as have apparently hundreds, if not thousands of others, the excessive hidden shipping charge is poor business practice. I will withhold final judgment until package arrives with product, but do not see a second purchase from this company.

Thumbnail of user julied96
Pennsylvania
1 review
0 helpful votes
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March 20th, 2017

I really like the fact that you offer quality leather holders, instead of plastic. My case is sleek, and I dont have to carry a big wallet with the sleeves in it for my basic cards!
May need to buy another color!

Thumbnail of user christinej43
Illinois
1 review
0 helpful votes
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September 18th, 2017

I contacted customer service by e-mail regarding my order. I had received everything except one item. I received an answer within 2 days and the issue has been resolved. Special thanks to Tony, he handled things in a speedy and professional manner.

Thumbnail of user audreys21
Cellular O. – CellularOutfitter Rep

We are so glad to hear that your issue was resolved Christine! :)

Thumbnail of user sheid3
Arizona
1 review
0 helpful votes
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July 24th, 2017

Bought a case and screen protector. Got an email saying that they will ship separately. Only received the screen protector. They don't tell you how much shipping is going to be. This is the first time, I've had an experience with them where they did not send my item. No response back from customer service

Thumbnail of user audreys21
Cellular O. – CellularOutfitter Rep

Hi there! We are very sorry to hear that you have not received your case or a response from our customer service. We will send you a private message right now asking for your order information! We look forward to assisting you!

Thumbnail of user sandram196
New York
1 review
0 helpful votes
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September 15th, 2017

This company rates up there with my experiences with Amazon (which I love) Even though I had made an error on an order, they responded and took care of the issue immediately. Not only that, they went above and beyond what was required. I would definitely recommend doing business with them and I know I will in the future. Thank you Cellular Outfitters for a job well done!

Thumbnail of user carlh33
Wisconsin
2 reviews
8 helpful votes
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February 6th, 2016

I have purchased a few things from Cellular Outfitters and am pleased with their prices, quality and shipping. Recently one of my orders was supposed to have a coupon code automatically applied but it didn't work. When I called their customer service dept, Carlo straightened it all out and refunded the difference. I'd recommend Cellular Outfitters to anyone looking for reasonably priced cell phone accessories.

Thumbnail of user stevens246
Canada
1 review
1 helpful vote
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December 15th, 2017

Placed an order approximately 1 month ago and still waiting for shipping. They said it will arrive in 4 to 10 business days! Not true. This has become my daily chore to follow-up with them. Asked them to refund my money and don't want the order anymore. Gave me promises for fast delivery and then radio silence. Will never deal with these guys again even if they offer goods for free. Why? Because you never get the goods anyways.

Thumbnail of user audreys21
Cellular O. – CellularOutfitter Rep

Hey, Steven! We are so sorry to hear this and would absolutely want to help. We will be sending you a private message shortly

Thumbnail of user conniet23
Florida
1 review
1 helpful vote
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April 25th, 2017

Got my order wrong and had 1 broken item so I sent those things back. Then weeks go by before I hear anything and when the package arrived, I only had 1 item instead of 2 and it was still wrong. You can't call them, they have a recording that says they are changing the phone system but that has been on there for weeks too. All in all, bad experience and I just hope to get my money back from these jerks and be done with it.

Thumbnail of user mikem606
Florida
1 review
0 helpful votes
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January 3rd, 2018

I ordered two items, a moto case and screen shield. Included "free" pen. Order received with screen shield and free pen. No moto case. 2 no response emails sent to CS nothing back from CO. Did chat, they admitted they see the error and would put a new one in the mail and send me an email with update status. So that was 2 weeks ago, still nothing. For sure, I will never order anything from them again. Doesn't get any worse than this. Stay away!

Thumbnail of user audreys21
Cellular O. – CellularOutfitter Rep

Hey, Mike! We are so sorry to hear about it! We want to help, we will be sending you a private message shortly.

Thumbnail of user jennifero60
New York
1 review
0 helpful votes
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November 1st, 2017

So far so good placed an order and noticed after a few days it still said transmitting. I contacted customer support and was answered immediately! Wonderful customer service! Now Just waiting to receive the merchandise.

Thumbnail of user normab24
Ohio
1 review
0 helpful votes
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August 28th, 2017

Waiting on a reply about returning 2 cases, got no reply when ordering so didn't know if the order went thru. They are still in the original packaging, haven, t been opened. Can I just put "Return to Sender" on the packages to return them?

Thumbnail of user audreys21
Cellular O. – CellularOutfitter Rep

Hey Norma! We are so sorry to hear that you haven't heard back from us and we would absolutely love to help you out!

We will be sending you a PM shortly.

Thumbnail of user juned17
Illinois
1 review
0 helpful votes
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August 18th, 2017

My first order with CellularOutfitter had a bit if a hiccup but their customer service department is top notch in taking care of their customers to make sure satisfaction is guaranteed. I love my phone cases and most definitely will purchase many more times from this company. Everyone should give this company their business. Very Satisfied Customer.

Thumbnail of user audreys21
Cellular O. – CellularOutfitter Rep

We are so glad to hear that you are VERY satisfied June! We hope you come back! :)

Thumbnail of user pamelal121
Arizona
1 review
3 helpful votes
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August 8th, 2018

I ordered something and now I'm trying to find out where it's at. I did not write down the order number and like chat won't talk to me in the phone number doesn't work. I paid for through pay pal so was just contact them I guess and tell him I want my money back. This is sorry customer service

Thumbnail of user patriciab225
Florida
1 review
0 helpful votes
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November 26th, 2017

Very nice case for Samsung Note 8, great price... Shipping was Awesome! I would definitely recommend this company. I have ordered from other companies but this has been by far the best in product quality, great price and speedy delivery!

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Thumbnail of user audreys21
Cellular O.

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