CellularOutfitter

This company should refund all customers. They take your money and never ship out the product. No one answers emails or phone calls after trying. Don't do business with them. Avoid this website. They should be investigate for fraud. I ordered a phone case and never received it and it has been close to two months.

I ordered products. Did not receive a conformation email. However I received numerous sales emails the first had a forward in the subject line that appeared to be sent from a "confirmation email". However there was no confirmation email in the body of the text.
I eventually figured out how to send an email to their "customer service " and received a quick response they were looking into where my package might be. Over 2 hours later, still no response.
I finally found an 800 number that is not in working order. This company is a FRAUD. Why is Google running their ads?

Being a technologically challenged old lady, on the first order made with Cellular Outfitters I made a mistake. These guys helped me out and sent a replacement car charger for my new Galaxy S8 after
>> I << ordered the wrong one. I offered to send the charger that I received with the original order back, but was told that I didn't need to to save me the inconvenience and money required to mail it back. Which I thought was very nice.

Their products are of very good quality and shipping time is reasonable.

These guys have a a new loyal customer in me. I plan to buy all of my cell phone needs from Cellular Outfitters from now on.

Plus, they give great discounts!

I places an order recently with cellular outfitters for six chargers. Two for my nieces iPhone 6 and 4 for my Galaxy 9. When I received my package it did not contain my 4 Galaxy chargers and a confusing note hand written on my enclosed invoice. When I emailed for clarification and information about the chargers, at first the only response was that my package was delivered now they just don't respond at all.

Be careful when ordering Cellular Outfitters because if they get your order wrong there will never be a resolution. I am out over $60 for merchandise I never received

These little phone clutches were just what I needed. Very pretty and practical way to carry a phone and ID. Arrived quickly and was exactly as described. Would buy from CellularOutfitter again without hesitation.

I waited two weeks for my order just to find out after waiting that one item was out of stock. When it was sent off with only half of what I ordered I should of been notified, very disappointed and will not be a returning customer nor would I recommend your site

Sometimes with new or unfamiliar tech, I lose sight of minute but essential details. This can lead to some panic on my part. I found Cellular Outfitter's staff, especially Red, to be so patient and helpful. Kudos to Red.

I love my new black and bronze cell protector.
Great prices and they even sent me the correct size after i made a mistake with my order. This was at their own expense and no fees or shipping required.

I ordered from cellular Outfitter on April 9.2017.
It's now June 14.2017: I paid for rush shipping. They shipped my package with the wrong address
On it. And it was returned back to the company
I'm so frustrated about this issue. Someone needs
To get in touch with me. I feel I been ripped off.

I will never buy from this company.If I could give negative stars I would. Items ordered December 9 allegedly ship in 1 or 2 days but did not get items for Xmas so I had to return some items. Long story short, sent items back they arrived Jan 9 at the company as of January 29 just got notice I will get a refund but they are keeping 25% of my money. If I had agreed on store credit I could have 100% of my money back. I have sent numerous emails and replies take average of 5 days.

Tony was very helpful but the braided USB chargers for Samsung s8 was worthless. I purchased 2 in December already exchanged 1 the replacement received does not work at all. Plugged my phone to it for over 12 hours only to discover my battery was completely depleted. Returning both for refund

As a first time buyer, I was extremely impressed with the deals on some nice cases. I had initially intended to buy two cases but the deals were so good, I bought one for my husband as well. The turn around time to receive them was great and having updates on the tracking proactively sent to me made it easy to know when to expect them. I found a couple of follow up emails to be a little bit over the top in the wording and slightly pushy, but overall I would recommend this site to anyone looking for good cell phone cases and accessories.

Delivery charge did not display online - out of line and much too expensive.

Cancel request was ignored.

Delivery was incomplete (did anyone see location 00-00-00 on the packing slip for the item not delivered?).

No phone support for customer service.

I have just returned the items received, so I am waiting now for the refund, but I am expecting it not to happen. Hopefully my CC company will handle this for me.

I ordered headphones costing $7.99. When i paid the amount i got receipt of $20.72. They charged me shipping cost which i never approved. Tried toll free number, answering machine says contact to a real person or chat online. Tried online chat it just sleeps as if its just a dumb application. Emailed them, auto-response states customer care will contact you within 24-48 hours. No response for a week. Then someone contacted assuring excellent service and issued $3.50 as refund and corrected me i do not know how to use there website. Charged me for 6-10 days delivery. But its been more than 12 days. Finally got an email parcel has been delivered to the said address, to my concern i didn't receive anything. Called UPS they said contact company we do not have any info about this parcel as its delivered to post office. Which post office they do not know. Pathetic company i wanna sue then for mentally torturing me. Is there anyone who can direct me how can i sue this company.

Id like to send a shout out to Red, who was very efficient and helpful with getting g back with me so quickly.
His supervisor should know not many companies have professional employees who go out of their way to help.
Thank you..

I placed my order 10/20/17 for 9 items. As soon as we received our new cell phones I ordered cases and screen protectors from cellular outfitter. Well today is two weeks since I placed the order and it has not even left the warehouse. The frustrating thing is they charge your bank account the day you place the order. So they have had my money for two weeks with no product being shipped to me. I have tried numerous times to contact them through their "live chat" on the website. There is never an agent available and they never get back to me. They have no phone number that you can contact them by. I was able to reach someone through email in which I was asked to be patient as they are "a little delayed in getting orders out because we are undergoing major updates in our warehouse". Hmmm feels like they are using my money to do their updates. Should have been my decision if I wanted to sit on this order for 2+ weeks while they did their updates. BEWARE if you choose to do business here.

My most recent order was completely wrong. I called the company and got a recording, "only digital customer service". I sent email after email for 2 weeks, no response.
Then I went on their f/b site. I was immediately taken care of by a great customer service representative, I asked for their name but it was not given. This person stayed with me through out the whole conversation taking care of the problem. They were totally professional and apologized for the lack of response from the email issue I had. I am now waiting for the correct order to be sent to me.

I have never had the pleasure of a company literally going out of their way to accommodate a customer. I had made a purchase and I was missing an item and my car charger didn't work. No question's asked they let me pick out new charger's and after a few emails my order will be shipped out gratis. I've worked with Red over many emails and said if I were there I would give a great big hug for their patience and pride in their company! I will definitely be ordering from them again!

I recently wrote a review for CellularOutfitter.com. Cellularoutfitter contacted me after seeing my review and I'm happy to report the problem has been resolved. They not only refunded my money but also sent the correct case at no cost to me. I'd say they went the extra mile to please the customer. It would be nice if customers could call and talk to someone when there is a problem.

I've been a customer of Cellular Outfitter for several years. I have had to cancel 2 orders. Once, because the item was out stock for a long time and once emI was returning a newly purchased phone that I had just ordered accessories for so i no longer needed t. In both instances I got a rapid response and a full hassle-free refund.
I'm sticking with you!
M. K.

This company is so awesome! Once I placed my order I got several emails letting me know how my order was coming. Once I got it I had a problem and they took care of it right away. Best customer service I have ever gotten!
I will buy from them again for sure. I'm telling all my friends to check them out. You won't be disappointed.

They hide the shipping costs! Only after you submit your credit card information you realize that you also got charged an outrageous price for shipping!
Tried to contact them numerous times about this but they never responded back!

CellularOutfitter is suspect to me! I've submitted requests to hear from their customer service for a week... crickets... No response at all. BEWARE! Don't subscribe to their emails... UNSUBSCRIBE doesn't work and they will not stop emailing you!