ChairishReviews 160

I purchased a large, expensive console from chairish.
When it finally arrived it was much, much darker than they showed it online.
I bought it for the fine features that showed up so nicely online but were hidden in the piece I received because of the dark color of the wood.
Chairish refused to do anything about this.
I am still angry and feel that they purposely change the look of the furniture online to make it more appealing to buy.
Very dishonest.

On 09/26/2020 I purchased a Mid 20th Century Oyster Shell Catchall for $125.00 with multiple photos on Chairish and complete description. I even e-mailed the store Scout Studios with questions. They respondid in regards to the item. About a week later UPS dropped it off after changing the delivery dates. I waited 2 days. When it did arrive in a large box but only 2 sheets of bubble wrap poorly taped so that the item bounced around inside the box. I opened and found a decrepit broken worn Abalone shell. Completely different specie and did in know way match the photos and description posted by Stout Studios on Chairish. I emailed Scout Studios immediately. Suddenly They where unresponsive. I contacted customer support and got the same old recording everyone with a problem gets " Wear experiencing a large number of support requests and I hate to say it but repeated attempts will only slow us down" from what I've read in other complaints this recording has been in there system forever! It's been a month with no resolution. Almost impossible to talk with someone. When you do it's a complete runaround. I think like others that they contract out to a company in India to handle complaints. I have purchased on Ebay and Etsy extensively and from all over the world. I have no negative feedback. This was my first time with Chairish and Scout Studios. Needless to say PayPal was not offered by Scout Studio's or I would have been refunded in a few days. Chairish is a scam but Scout Studios is even worse. Like SO MANY others that have been stolen from DO NOT BUY FROM CHAIRISH. DO NOT BUY FROM SCOUT STUDIOS!

Purchased a rug from Babylon Rugs on Chairish that came with a large stain on it. Chairish has no buyer protections. I buy a lot of things on other platforms and have never had any issues in these instances where the seller gave an inaccurate description until I got to Chairish. The customer service trying to get them to do anything about it (unsuccessfully) has also been terrible. Avoid this site, use any of the other platforms with better buyer protections or know you may be throwing your money away.

I ordered two lamps from Chairish. They both arrived severely damaged beyond the minor scratches on the listing pictures. When I sent over 20 photos documenting the damage I waited three weeks to hear back and they claimed the lamps were as represented! Really? They were glued together with crazy glue! When I asked to return them they said I would be charged $90 in shipping! For two three pound lamps. Are we shipping to Russia? AWFUL. When I read the other reviews of this site, this seems to be common practice. NEVER AGAIN.

Rude, unprofessional, uneducated " customer service*. In my experience they have allowed fraud as both a buyer and seller and change their policies ar whimthey think they are entitled to make financial decisions despite not being owners or consignors just brokers. Yet in Ponzi scheme like modus they keep your money even after you ship merchandise. Literally sometimes for months So at any given time they have millions of their customers dollars and millions of customer merchandise and could just close down...

Chairish has a lot of variety in their listings and I'm sure the individual sellers are great. But the whole point of using their service is to arrange the logistics, and unfortunately they're terrible at that. The moving service damaged my stairwell when they delivered a dresser I purchased. By some miracle, the dresser wasn't damaged. I took photos immediately afterwards. After three emails and three phone calls, complete with the usual "let me transfer you" and then hanging up on me, I got an email a full month after my delivery saying they would not reimburse me at all for the "white glove delivery" fee. What an awful experience.

I had a very disappointing experience with Chairish.com. This business is a fraud. They sell fake goods in the name of antiques. I purchased antique lamp shades from a seller ''two worlds arts'' on Chairish who had advertised it as "In Original condition". When I received the items, they were NOT at all as described on their website and were infact poorly painted. I immediately contacted customer service(within 48 hours as per their requirement) to return this item & requested refund. There was ZERO customer service response, they tried their best NOT to respond to my request. I was finally told by chairish that seller was not responsive to their emails when infact the same seller was again allowed to sell same lamp shades on their website. With a lot of haggling they finally agreed to issue refund which on reciept was actually less than half of amount i had actually paid. Never refunded my full due amount. Also they made me pay heavy shipping costs both ways. I warn everyone NEVER to buy from Chairish. They were an ugly experience to deal with.

I have sold 35 items on Chairish in the last two years and purchased two. I have had no issues. Yes, shipping takes a while but shipping from and to one-off locations is going to take a while AND not be cheap because there are no scale economies. I have sold antiques and Baker furniture--all of which have arrived undamaged. I am a very honest and transparent seller. I suspect one big improvement the site could make is to allow reviews of their sellers. That way buyers would be aware if someone falls short or is deceptive. What is great about Chairish is that it is open to anyone -- not just dealers like First Dibbs.

I was really excited about the rug I purchased on this site, as it was exactly what I had been looking for! The day that the item was slated to arrive, I woke up to a delivery confirmation email (sent at 5am). When I went downstairs, the item was not there. I checked the UPS tracking, and it stated that the item was delivered at 10:07pm the night before (a day early), which seems odd, as that is well outside of the usual residential delivery window. Further, it is irresponsible at best for a shipping company to leave an item unsecured at that time of night (I was fast asleep). I live in the city, so normally I'd assume the item had been stolen. However, there were torrential downpours overnight that night, so it seems unlikely. Before contacting Chairish, I checked with neighbors just in case, and also reached out directly to UPS, who only regurgitated their own tracking info, and noted that any insurance claims must be opened by the sender, not the recipient.

I contacted Chairish on a Friday asking for their assistance. By Tuesday, I had not heard back, so I wrote again, (after calling UPS one more time and being told the same thing) and confirmed the item had still not arrived (so it was not merely an error with the tracking). I got an extremely dismissive response with an attachment of "proof of delivery" (which was once again just the same tracking info from UPS) and saying they cannot open a claim for something that UPS shows as having been "successfully delivered." What constitutes a successful delivery? Instead of offering alternatives (or even a discount on a re-purchase), they suggested I "contact local authorities" and said if I required any further assistance, I could contact them.

So here I am as a consumer, with no item, no refund or replacement, no recourse to UPS as the recipient, and a customer service response that basically tells me to go pound sand. I was quite happy to support independent artists, but quite frankly, this is why people tend towards big box stores who have the ability to work with their customers in unfortunate situations, rather than basically saying "too bad". Avoid this company at all costs.

When the dust settles and the pandemic is over we will look back at the companies that helped their fellow American. Chairish will not be on that list.

A day after San Francisco was ordered to shelter in place Chairish sent an email to its sellers describing how they had their back. "Just change the shipping dates on your items," they said. What they didn't mention, knowing full well the financial peril most of these small businesses were facing, was that they would continue to take their 20% commission on every sale. Fine. You're opportunistic but you can't admit it. Nothing new here.

Then that same day they posted on Instagram to their customers. "Small business needs you. Chairish supports 10,000+ small businesses..." Supports? So know you're positioning yourself as a supportive company to encourage sales. No, just no. You don't get to have it both ways. Support means support. And in this case it's clear what that should be, to help ease the financial burden for the many small businesses you work with. I posted a comment to their Instagram (see pics attached) calling them out and it was deleted within minutes with no DM follow up, nothing. Speaks volumes.

So what can you do as a consumer? Find your item on Chairish by all means, but do the extra research and find the actual small business' website to make the purchase. At least you know you will actually be supporting a small business not a greedy shameless company.