Chairish

I ordered two lamps from Chairish. They both arrived severely damaged beyond the minor scratches on the listing pictures. When I sent over 20 photos documenting the damage I waited three weeks to hear back and they claimed the lamps were as represented! Really? They were glued together with crazy glue! When I asked to return them they said I would be charged $90 in shipping! For two three pound lamps. Are we shipping to Russia? AWFUL. When I read the other reviews of this site, this seems to be common practice. NEVER AGAIN.

Wife and I went on a shopping binge for mid century furniture... spending literally thousands of dollars... a big mistake. Furniture represented as excellent is anything but... the pics you see are photo shopped and are NOTHING even close as represented. The creative word choices... the Chairish pledge to protect the buyer... the shipping delays and cost... outrageous. We never take the time to write reviews but we made the exception here... DONT buy and DONT DEAL with Chairish or vendors

I have purchased 3 leather sofas through Chairish. Each time I have been exceptionally happy with the quality of the furniture and with the entire process from bidding to the arrival of the piece. They kept me updated regularly via email and everything went smoothly each time. I enjoy looking for things on their website and am grateful that their site is curated, which means I don't have to look through a lot of "junk" to find interesting items. I appreciate that not everyone appears to have had the same experience as I have had, but it's still my "go to" site for cool stuff for my home. Thanks Chairish.

As a seller this site should be avoided. Chairish has no idea what they are doing, they are rude, they charge 20% commission for doing absolutely nothing. They try to tell you how to price your items. You are not allowed to communicate with your buyer at all, in fact you do not know what part of the country the buyer is even in until they provide you with tracking. They attach their name onto your business location. They hold payment until the item is delivered and 48 hours pass after delivery... of course its actually usually a week after delivery and I have had to email and remind them to release my money to me. On large items the white glove shipping is 4-5 weeks... thats over a month of time that YOUR money is sitting in their bank account collecting interest. Their "rules" change as it suits their needs and they take responsibility for nothing. If you feel the need to be screwed at every turn then by all means sell on this site.

Sellers, read this before you waste your time. I am downsizing and have many pieces of fine furniture and decor to sell. I spent hours photographing and submitting to Chairish. It takes them at least a week for their "curators" to look and approve the items you list. Then they told me the photos were not acceptable. Each item needs a separate photo. For example, my china cabinet could not be listed with its matching table and both items could not be in the same photo. I spent an entire day re-photographing the items and resubmitting. Then I waited about another week for review. One piece of furniture sold at less than asking and the buyer paid for freight delivery by Chairish. I was advised the freight company would contact me. A week went by with no contact. I also received no payment. Curious, I read the fine print on the website and saw that sellers don't get paid until the buyer receives their item undamaged and is happy with it. If the buyer chooses to return it, the seller has to pay the return freight. In my case, the item was being shipped from New York State to Oregon and the freight would have been about $350. The selling price of my item was $349. So, if the freight company damaged my item and the buyer was unhappy, I would receive nothing for it. I could not bring myself to give my well cared for furniture to an unknown freight company without being paid for it first. This selling platform is not for me. I don't want to become a victim. I cancelled the order, deleted all my listings, and intend to sell my items locally for local pickup. Please be cautious.

I read a lot of reviews before we opened our shop and unfortunately reading the bad reviews almost steered us away from Chairish. I am so glad I took a chance and opened a shop. Its only been 4 months and our sales have increased by 42% being on Chairish. When normally in the Summer our business is slow as we run a business in Southwest Florida but because of Chairish we have been extremely profitable this Summer.
Some of these reviews I have a hard time understanding as we have had such amazing support and communication with Chairish. That it almost makes me believe that its just a "few bad apples" to leave bad reviews.
Who knows maybe I will have some issues but I truly believe if you are honest and upfront with your buyers and help them in any way you can then things work out in your favor and in the customers.
Thanks again Chairish

I purchased a rug which was described as in "excellent" condition. When I received the rug I saw that it was in fact fraying on one side and one end was unbound and had actually lost almost 2 inches from fraying or cutting. I was out of town when the rug arrived and therefore contacted them after their 48 hour return window, so Chairish is telling me there is nothing they can do. They are refusing to have the vendor remedy the situation. The fact that they stand behind their vendors when they have blatantly lied in their listing is unethical. Be very careful when dealing with this company.

We purchased our first piece from Chairish several weeks ago - a side table with a metal bottom and glass top. We paid $85 for the delivery, and had the piece sent to a receiver to deliver to us later since we both work (an additional cost).

However, the piece arrived without a top and Chairish is refusing to compensate us. We've requested a refund of at least the $85 and they offered us $25 our next purchase. This is utterly insufficient - will not be using again.

I purchased a large, expensive console from chairish.
When it finally arrived it was much, much darker than they showed it online.
I bought it for the fine features that showed up so nicely online but were hidden in the piece I received because of the dark color of the wood.
Chairish refused to do anything about this.
I am still angry and feel that they purposely change the look of the furniture online to make it more appealing to buy.
Very dishonest.

I am a seller only. Will say I am appalled by what the unhappy buyers were sent and the condition it was sent in. I'd be livid too. Even though I don't own a store, I'm considered a 'professional'. This is why reviews are so important, not just for unhappy purchases. Downsized home and business and found myself with way too much of everything. So Chairish has been wonderful for me, where else could I sell and get a decent price for my quality pieces. I'm sorry for those who had a bad experience. But while Chairish is the platform, many (not all) issues are just bad sellers. 90% of my items I pay to have them packed. Sounds like many of these people are just too cheap to make sure your piece arrives in excellent condition.

Seller Beware! I am considering sending the company a bill for all the time I wasted trying to list my tables---their software doesn't work and badly needs to go back to beta testing. Their form consistently clears correctly entered fields--I finally had to call the company to list and, oh look, their voice mail box is full! Wonder why. Then I have an interested buyer who wants updates and their message software won't allow my response to go through because it claims the message includes URLs, email addresses and telephone numbers which it most certainly does not. This might have been a good idea on paper but company is a hot mess.