Charles & Colvard

I submitted a warranty request via live chat on your website as stone felt out of my necklace after 4 months of wearing it. In live chat box I was assured that all details of how to ship back item to you will sent to my email. I didn't receive anything for several weeks. Than I contacted you again, second time it worked and I got shipment instruction. I shipped the item back to your company as instructed. However, I did not receive any confirmation of delivery or updates on the status of my warranty case from your side. This lack of communication has been very concerning.

Without prior notification, my item was shipped back to me. I was not made aware of the return shipment, and now item was returned to the sender for unknown reason as it wasn't delivered to me (how it could if I wasn't aware of it?)

I exchanged several emails with support where I was assured that support will contact me next day to provide new tracking information. Since that email one week has left and I haven't heard back.

Outcome:
- stone felt out of necklace
- terrible customer service
- can't get my necklace fixed and unable to wear it for 3 months already (currently even don't have it physically with me to go and fix in other company)

If you want to get present for someone from there - avoid. Pleasure is only at opening, later whole experience with it will be destroyed.

Highly DO NOT recommend!

I purchased a beautiful rose gold band and it has been in their possession more than it has been in mine. The ring arrived missing diamonds & in the last 2 years I have had to return the ring 4 times. Recently it took only 30 days for 1 diamond to fall out & the only thing they are willing to do is keep it for 2 weeks put the diamonds in & send it back to me. I have called numerous times & it's the same process. I never asked for a refund I asked for the ring I purchased to be of good quality.

As this price point, you'd think at very least this jeweler would have nailed customer service. Nope. I have literally seen more concern over a $7.00 purchase off EBay that shipped from actual China. Rest assured though, your order will take just as long while you beg for information about shipment. I bought a "clearance" bridal set ring on a Sunday for $1,200, available in just two sizes. Website said it would ship in 3-5 days. No shipping notice on Friday, so then begins the challenge of trying to actually reach someone. I could not reach a person by phone at any hour or day. I cancelled via email due to delay and received a reply that it would be sent to the cancellation department and I'd receive notice of the refund processing. It' has been over 10 business days since and my refund has not been processed, so I filed a charge back. Absolute garbage company-if you can't rely on their word over simple things like shipping and communication how can you ensure they are being honest about their product being superior. Exceedingly inferior transaction.

I am contacting their customer service before buying a ring from them. Here is the conversation below. I don't mind if they are only providing 1 year warranty but don't fool your customers by a wording game.

My order with C&C recently was a disaster. They mailed me the wrong item. When I reached out they were rude and slow to respond. I've purchased from them for years, but currently just do not recommend. They sent me multiple shipments of the wrong order and then held my item hostage until I fixed their mistake. I'm sure there are way better vendors to work with at this price point.

My Forever Brilliant floating pendant is lovely, but too much of the time it flops forward so the gem isn't facing out. I don't know what to do about that and now wish I'd gotten a different setting that hangs properly.

It's a great product, I just wish that they had standard pricing instead of all these gimmicks that are 20% off for 15% off this one free. I have ordered before and then the next day get a much better email savings which discourages me.

Was far better than expected. Have small and long fingers, so not overpowering, but not small to say the least. Getting tons of compliments. Brilliance and fire match and, i will even say, exceed my wedding set. Cannot go wrong with moissanite. A great value. Why spend thousands for diamonds, when moissanite is available.

Ordered ct studs. Earrings are dull and lifeless no fire no color. I have other moissanite purchased years ago that is Much better. Mountings cheesy. Stones cloudy
Customer Service was difficult to talk to. I tried to get info about additional pieces and would have spent $5000. Phone customer service person was not able to help beyond what was printed in the online description. Which I can read for myself. They were unable to answer questions about design details or whether one of the rings could be sized or if the silver w platinum overlay could be sized. They were unable to provide details about a mounting that did not have back side pic.

I bought a beautiful ring after investigating this company. My ring has lost the side stone 2 time for a total of 9 stones. They do not back up repairing or replacing their merchandise! Please be cautious and you can go to a jeweller and have a lab grown diamond done for about the same price and have someone local take care of you.

Do yourself a favor and find a different jeweler.
30 days after ordering I started to wonder what was going on.
After being told 3 times that my order "would be shipped tomorrow" they ask me to call them again and let me know that it will take an additional 4 months for development since they have a "design delay".
When speaking with customer service, they hang up on you, blind transfer you and have no info on what really is occurring.
Ended up requesting a refund (which has yet to come through) having not received any product and wasted a month.
Go elsewhere. No product to show as they take your money and don't deliver.

Bought a 800+ ring that was damaged due to normal use for an active person. Ring was sent back to moissonite.com and they at first promised it would be taken care of free of charge, and that there was no problem. Months later, they decide the ring is too damage to be fixed and slap me with a 300$ bill to fix it. Stuck between my wife and the bill, you know I chose to pay it. Besides the double cross on the warranty, the company consistently failed to call me when they said they would. Double fail. One star is warranted for this kind of service.

I'm very unimpressed.

Two rings were ordered. One for Mother's Day and the other to be used as an engagement ring. I called and emailed customer service (cs) to advise the wrong engagement ring was sent. It took them close to a month to send me the return shipping label. My wedding was at the end of May. So I did not have the correct ring for the wedding! Now the ring has been returned close to a month. CS said the incorrect ring would have to be sent back before the correct ring could be sent. CS still has not sent the correct ring. I'm over it! CS sucks! I'll look elsewhere for a ring. I don't want to do anymore business with MOISSANITE.com!

Rubbish yellow looking stones that getter duller as you wear it. Cost £300 and even sent it back as a complaint at my own cost to Moissonite UK and they said there was nothing wrong with and offered me an up grade! And to pay a load more money to them! Laughable absolute rip off and i sincerely hope they go out of business.

Since Charles Winston left Charles & Colvard. The quality of Moissanite. Has gone down. The color has a slight yellow to it. More importantly, the sparkle is much less than previously. I have a large collection, but am seriously considering buying CZs.

I have previously purchased Moissanite size 6 rings and I am happy with there fit.
The ring I received for this latest order was too large to be a size 6 and had to be sent back for re-sizing. When I opened the box the ring fell out.It was not in the ring slot making this a sloppy presentation in receiving the ring. The re-sized ring was delayed in my receiving. I had to call Moissanite to check on the statics of the ring. I was very unhappy with Moissanite because you could not give me a delivery date for the re sized ring.
I had no idea when it was coming.It was by luck I was home the day it came. When opening the box of the re sized ring, the ring fell out. It too was not secured in the box. Making my experience disappointing, again!

Before you purchase a Moissanite, ask the company to explain in detail about the "oil stain" film that will develope on the stone over a short time. It is just about impossible to get off and when you do, it comes back quickly. Your ring ends up looking like you are wearing auroa borealis crystals. This does not happen to real diamonds or CZ. Moissanite may sparkle and look pretty at first, but in the long run (a matter of months) you will be embarrassed to wear it. There is a reason there are so many for sale on ebay

Purchased my engagement ring September 2017. The main stone became loose in August 2020. Customer support sent me a new ring. Now, August 2023, the main stone fell out of my ring. Seems like they don't secure their stones well. I don't work a job that is tough on my hands. I am mostly a stay at home mom. When I asked Charles and Colvard how I can trust that the repair will be done well the 3rd time, I was told I need to ask them to secure the main stone well. Why don't they secure their stones on every ring they sell? Why does the customer need to specify that they perform quality work on their products?

I have a 2.0tw; 3stone; 14k ring that the band cracked. I find that damaged jewels can be replaced for a fee, at the retailer where purchased. The retailer, Robinsons-May, are no longer in business and your warranty will not cover this problem. Why would 14k gold crack? I believe I purchased an inferior ring! I will make no further moissanite purchases and will advise others to do like wise.

As an update to my previous review. I took my rings to a local jeweler. They laser soldered them together, and I have not had a problem. So as I stated in the first review, Moissy stone Yes, but take it somewhere else to have it set. You'll love it!

I was so disappointed and had I of bought my earrings I would have returned but they were a gift from my husband, and he ordered the 1 carat diamond size each ear, HOWEVER they are less than the 2 sets of diamonds I have the least being 40 points each. I would say they are about 30-35 points and NOWHERE near the 1 carat diamond size each ear.

I would love a 2-3 carat diamond size pendant but so expensive I might as well buy diamonds. They are pretty, but not worth the cost.

Bought a stone from them and it was fake. Within 24 hrs then send another stone, by regular mail, and it too was fake. Do not buy from these people. Scam artists all the way!

1st I ordered what I thought was a pair of. 5 carat earrings but what I received only one. I called moissanite and they explained it to me. So I ordered another one and never received it. Month later checked my credit card and was not charged so I ordered another one AND SAME THING HAPPENED AGAIN?!?! Now I am stuck with one earring and can't wear it..