• Charles & Colvard

Charles & Colvard

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Overview

Charles & Colvard has a rating of 2.6 stars from 195 reviews, indicating that most customers are generally dissatisfied with their purchases. Charles & Colvard ranks 11th among Diamond sites.

  • Service
    19
  • Value
    20
  • Returns
    12
  • Quality
    19

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
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How would you rate Charles & Colvard?
Top Positive Review

“Floating Pendant”

Laura G.
8/19/15

My Forever Brilliant floating pendant is lovely, but too much of the time it flops forward so the gem isn't facing out. I don't know what to do about that and now wish I'd gotten a different setting that hangs properly.

Top Critical Review

“Save yourself the headache”

Andrea C.
8/5/24

I bought a 2.24 carat lab diamond eternity wedding band. I wore it for 1 week and 1 day and a stone fell out! Luckily it fell out right in front of me and I was able get it. I contacted the company numerous times, chat which after an hour and half they literally just quit responding to me. Email, still yet to hear anything back. I took the ring and had it repaired on my own. This isn't even a company in my eyes. No support, no customer service. I paid almost 2 k and they don't even have the decency to respond. Go elsewhere.

Reviews (195)

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customer service (32)
Thumbnail of user kellyh64
North Carolina
1 review
1 helpful vote
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December 30th, 2014

I ordered a necklace from Moissanite.com a few weeks ago to give to my wife as a Christmas present. She loves moissanite and refuses to wear a diamond. Everything went smooth with my purchase. It shipped the next day and my wife absolutely loved the necklace. I looked like a rockstar this Christmas for my choice. It is so sparkly! Thanks moissanite.com

Thumbnail of user wayneh37
New Jersey
1 review
0 helpful votes
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June 21st, 2015
Verified purchase

I am very happy with my purchase of the two pairs of stud earrings which were perfect and exactly what I wanted. I must say I am still satisfied even a year later with the quality of this product. Thank you Moissanite.

Thumbnail of user pamm30
California
1 review
0 helpful votes
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August 19th, 2015
Verified purchase

I have had my ring for 11 years and recently purchased earrings. I would not buy a diamond ever and put money in the hands of the peop, e who have mistreated their people. When I saw Moiissanite I really wanted to try it. Well I have and I get so many compliments on my 3 k. Ring. It's as beautiful today as it was when I bought it

Thumbnail of user slavkod
MK
1 review
16 helpful votes
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September 28th, 2015

I've been searching for an engagement ring for quite a while, and finally learned about moissanite by reading an article on diamond alternatives. Needles to say, I started researching some about this gem, and decided it is the way to go.

Then came another obstacle... I've been set on a cushion cut hallo ring, a forever brilliant, but the seller was overstock. After reading so many bad reviews about the store, I started searching elsewhere and then I stumbled across this article ( https://www.lifestyleupdated.com/moissanite-engagement-rings/) and discovered moissanite.com

The price was great (actually caught the 4th of July discount) and it shipped within a day. Three days later here comes the ring. I proposed, my girlfriend said Yes, and she loves it. Sparkling and shining like you wouldn't believe.

Thumbnail of user lisaw107
Missouri
1 review
5 helpful votes
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August 20th, 2015
Verified purchase

I have purchased four pieces of Moissanite in the past few years.
Each one excites me and I have never purchased a piece that I did not like.
I wear it proudly and I have received more compliments on it that any of my expensive diamonds. It truly is my gem of choice.

Thumbnail of user barte15
New Jersey
1 review
19 helpful votes
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June 20th, 2015
Verified purchase

My wife asked for some diamond stud earrings. I did some research and shopping and was very disappointed at the department store's supposed 50% off sales. The quality of diamonds was abysmal. I was pleased to see I could purchase a quality moissanite set for less than half of a poor quality diamond set at the department stores. The online experience was simple and delivery was fast. The selection was awesome. moissanite.com is my site for future "diamond" purchases.

Thumbnail of user bretth15
Washington
1 review
0 helpful votes
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June 19th, 2015
Verified purchase

I ordered earrings for my wife. She loves them and I can tell they are a quality product. Most people think they are diamond and have to be corrected because these are nicer than diamonds. Diamonds are overrated.
The order took a little while since they were made to order. They were delivered with and boxed with care.

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Value
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Thumbnail of user carolf28
Michigan
1 review
0 helpful votes
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June 19th, 2015
Verified purchase

I had received an email with a percentage off if I ordered that day so I went ahead and placed the order. The percentage did not come off and I had to contact customer service. They were wonderful and corrected my order with no questions asked.

Thumbnail of user janiceo3
District of Columbia
1 review
0 helpful votes
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June 19th, 2015
Verified purchase

Took advantage of a fantastic clearance sale and purchased a Moissanite ring. My purchase was delivered promptly, was packaged very well, came with paperwork to register my product, and I received guidance on the authenticity and care of the product. Most importantly, the quality of my Moissanite ring is awesome.

Thumbnail of user jodeneh
Oregon
1 review
0 helpful votes
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June 20th, 2015
Verified purchase

I love my Moissanite items. They are beautiful at a fraction of the cost. Bought a pair of earrings as a gift and then a pair for me. The pair I purchased for myself were beautiful, but just didn't fit right on my ears. They took the back no problem.

Thumbnail of user beverlyp16
Texas
1 review
13 helpful votes
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June 20th, 2015
Verified purchase

I recently bought a 2.0 ctw three stone ring in 14K yellow gold. This ring was to replace a cherished diamond ring that had been lost. When I opened the package, I could hardly believe my eyes. It was an exact twin of the ring I lost with one exception; it was even more beautiful. My "real" diamonds never had the sparkle; the brilliance that these moissanite stones have. I doubt that I will ever buy "real" diamonds again.
In addition to my joy with my purchase, the staff was so helpful, so courteous and so patience with me I can't imagine shopping any place else.

Thumbnail of user carols94
California
1 review
1 helpful vote
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August 19th, 2015
Verified purchase

I had a cracked stone, which I may have had to live with- but the rep told me about a program to help in such circumstances. I contacted a local jeweler who dealt in moissanite. He fixed the ring & help me upgrade it to forever brilliant and it looks gorgeous. I paid a reasonable price & was delighted- lots of compliments!

Thumbnail of user rosettet
Florida
1 review
8 helpful votes
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June 19th, 2015
Verified purchase

I made a few purchases of forever brilliant stones and they are yellowish especially during the day. And at night they have many colors in them. I payed more because you advertising how white is the color in forever brilliant and how it is better looking than a real diamond. Well it is not the case. I bought small and big stones and it is the same problem with the color.

Thumbnail of user judyp17
Kentucky
2 reviews
0 helpful votes
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June 22nd, 2015
Verified purchase

I had been wanting a larger diamond engagement ring for a long time but the size I wanted was cost prohibitive. I saw the ads one day for Moissonite and I was amazed by how beautiful the stones were. So I ordered a 2 1/2 carat engagement ring that I absolutely love. The ordering process was simple and the delivery was super fast. The ring has such deep sparkle and brilliance.

Thumbnail of user susano26
Arizona
1 review
16 helpful votes
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August 23rd, 2015
Verified purchase

I ordered a ring on clearance. My order came quickly, but it was not what I ordered, it was a more expensive ring. I called customer service and spoke with a young woman who told me that occasionally they send out something similar but a higher value when the item ordered is unavailable. She told me she would verify that was the situation and call me back, which she did, too tell me that was what had happened and the ring was mine. Definitely exceeded my expectations. I love my ring.

Thumbnail of user nathanf18
Hawaii
3 reviews
0 helpful votes
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June 20th, 2015
Verified purchase

Ordering my item online was as easy as it gets, the information provided was clear and insightful. The order itself was received exactly as described and came pretty quickly, especially since it was coming to Hawaii.

Thumbnail of user ruthk15
Pennsylvania
1 review
9 helpful votes
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August 19th, 2015
Verified purchase

I'm a senior and live in a senior building. Many of the residents think that my
Moissanite jewelry is real, and have said they have never heard of it. I tell them
That the reflection is stronger than a diamond, and the care is just the same. I,
Personally, would not buy diamonds anymore, since if one tries to sell any, you
Cannot get any money near to what you paid, and my impression is that mois-
Sanite looks about the same or better than a diamond, and no one can tell the difference. Here is an example: My late husband and I went into a jewelry store that was owned by two brothers. I had a moissanite ring (1/14 ct.), and wanted to replace the older setting to a newer one. The one brother thought it was a diamond, as did the other one, until he used the loop. This was about 15 yrs. Ago, and we paid much more than it is today.

Thumbnail of user pamc19
Georgia
1 review
9 helpful votes
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July 2nd, 2015
Verified purchase

I needed to replace a couple of lost earrings and a pair that I have wanted for the longest time. Customer service was great! The interesting part came after I received my beautiful new earrings. Went on vacation and hired someone to take care of kitty. I had put all my jewelry away except for the new earrings. The girl who took care of kitty apparently loved them as much as I did because they are gone! :( Soooo, I just reordered them again because they are so beautiful!

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurar56
Virginia
1 review
0 helpful votes
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June 19th, 2015
Verified purchase

I have purchased several Moissanite rings and have received nothing but raving reviews. The quality of the rings is amazing. The Moissanite stones are gorgeous with a lot of depth of shine. The setting is substantial and is of very high quality.

Thumbnail of user marilyno
Texas
1 review
1 helpful vote
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June 19th, 2015
Verified purchase

I have owned a moissanite three stone ring for 10 plus years. I wear it every day because I love the design and comfort. I recently lost one of the stones and found this website to order a replacement. It was a great experience buying the new stone and then taking it to my local jeweler for setting.

Now I have my beautiful ring back and it's as beautiful as ever. I own a number of diamonds but still love the brilliance of my moissanite stones.

Thumbnail of user robertd124
Georgia
2 reviews
0 helpful votes
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June 19th, 2015
Verified purchase

Diamonds are getting to the point of ridiculous in price. One must spend a King's ransom to even get a descent size stone that you would be proud to give. Not to mention the insurance in case you would happen to lose it. Unless you are a jeweler there is no way to tell the difference.

Thumbnail of user charissej
Wisconsin
3 reviews
1 helpful vote
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June 20th, 2015
Verified purchase

Extremly happy with this purchase. My 1.5 carat Forever Brilliant stone is absolutely amazing. I had it set into my wedding set, everyone thinks I upgraded to a larger, perfect diamond. This is the best jewelry purchase I have ever made. And I am a jewelry lover!

Thumbnail of user betteg
Missouri
1 review
1 helpful vote
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June 20th, 2015
Verified purchase

I have several Moissanite pieces of jewelry. I have a bracelet that was turquoise and tanzanite and I replaced the tanzanite with Moissanite. The difference was amazing. It is my favorite one now. The razzle dazzle sparkle of Moissanite puts any other gemstone to shame. There are several colors to choose from and I am collecting them all. The best part is they are affordable.

Thumbnail of user bradc27
Oregon
1 review
0 helpful votes
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June 21st, 2015
Verified purchase

This is the best Product ever. I am so glad my Jeweler referred me to you. I have in turn referred many other friends and family members who have seen the value and quality of the product and purchased. Thank you so much

Thumbnail of user nancyd44
Wisconsin
1 review
5 helpful votes
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June 19th, 2015
Verified purchase

I love the brilliance that moissanite gives but the color on the other hand is a totally different story. I have a few pieces and the larger stones have a definite yellow color to them. It makes me sad, but in different light they can look colorless. I decided to keep them since the solitaire I have is butted up to much smaller eternity bands on either side and you don't tell as much. I am very picky on my taste. I would not spend the money on larger stones (above a 1/2 carat). The larger the stone the worse the discoloration is.

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