• Charles & Colvard

Charles & Colvard

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Overview

Charles & Colvard has a rating of 2.6 stars from 195 reviews, indicating that most customers are generally dissatisfied with their purchases. Charles & Colvard ranks 11th among Diamond sites.

  • Service
    19
  • Value
    20
  • Returns
    12
  • Quality
    19

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
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How would you rate Charles & Colvard?
Top Positive Review

“Floating Pendant”

Laura G.
8/19/15

My Forever Brilliant floating pendant is lovely, but too much of the time it flops forward so the gem isn't facing out. I don't know what to do about that and now wish I'd gotten a different setting that hangs properly.

Top Critical Review

“Save yourself the headache”

Andrea C.
8/5/24

I bought a 2.24 carat lab diamond eternity wedding band. I wore it for 1 week and 1 day and a stone fell out! Luckily it fell out right in front of me and I was able get it. I contacted the company numerous times, chat which after an hour and half they literally just quit responding to me. Email, still yet to hear anything back. I took the ring and had it repaired on my own. This isn't even a company in my eyes. No support, no customer service. I paid almost 2 k and they don't even have the decency to respond. Go elsewhere.

Reviews (195)

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customer service (32)
Thumbnail of user lucileg
Illinois
1 review
16 helpful votes
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August 20th, 2015
Verified purchase

I lost a one carat diamond stud earring set in yellow gold. I was lucky enough to be able to purchase a one carat moissanite stone from you. That one was set in white gold so I took both of them to Jarods Jewelry store so they could reset my diamond in a white gold setting to match the moissanite. The goldsmith came out of the lab to ask me which one was the diamond. He said they both tested as diamond! I was able to tell because the moissanite stone was slightly larger.

Thumbnail of user marthaf13
Iowa
1 review
2 helpful votes
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June 19th, 2015
Verified purchase

My husband gave me one karat diamond earrings (Moissanite) for Christmas. He purchased them thru a local jewler. They had stud backings and I lost one, My fault--was in a hurry.
This year I ordered another pair with the "locked" backing. Very happy with them. This time I ordered online thru Charles Colvard.
Easy experience, fast shipping and free shipping.
I recommend them to everyone

Thumbnail of user cherylt21
Nevada
1 review
0 helpful votes
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June 19th, 2015
Verified purchase

I purchased a necklace. It was received when i was in the hospital with pneumonia it took a month to recover, that's when i got to finally open the package. I like the pendent. I would have returned it and purchased a ring. Since i opened the package so late i was not able to return the pendent. It is a beautiful pendent but i would prefer a ring. I have worn the pendent once.
Sorrry

Thumbnail of user joyf8
Arizona
1 review
0 helpful votes
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June 20th, 2015
Verified purchase

Very bright and sparkling like a real (diamond) no one expects it to be anything less. The trillion cut is really beautiful, and I get a lot of compliments.

Thumbnail of user kevinb120
Ohio
1 review
0 helpful votes
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June 19th, 2015
Verified purchase

My fiancee absolutely loved her ring. She gets compliments all the time. My experience was wonderful. We are happy and will definitely be coming back in the future.

Thumbnail of user michaelc174
South Carolina
1 review
0 helpful votes
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June 20th, 2015
Verified purchase

Absolutely stunning ring! My fiancé has had women with $20k Diamond rings say I wish mine sparkled like that! I can promise you, you will not be disappointed! The money you save will buy the nicest 4k HD 60" curve TV AND STILL have $ left over! Only word to sum it all up is WOW!

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Value
Shipping
Quality
Thumbnail of user qb5
Nevada
1 review
0 helpful votes
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June 19th, 2015
Verified purchase

I plan on getting my set from here for my big day! Why pay so much for an overrated diamond, when you can have something just as good for a smaller price? Thank you moissanite.com! Loving it!

Thumbnail of user sonjac5
Virginia
1 review
3 helpful votes
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June 21st, 2015
Verified purchase

While the earrings are lovely, the delivery by Fed Ex Home Delivery was an exercise in absolute frustration. Part lies with Charles Colvard and not making it easily known to the buyer that a signature is required upon delivery. Fed Ex Home Delivery will NOT leave a package at the door, nor at a neighbors, nor will they accept a signed door tag. Additionally, they have a delivery window of 8AM to 8 PM, Tues-Sat. Yeah, so I waited around the better part of two days for the delivery (missed them the first day, unable to wait 12 hours). I'd much rather pay a shipping charge than experience the frustration with Fed Ex again.

Thumbnail of user ednar9
Illinois
2 reviews
0 helpful votes
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June 19th, 2015
Verified purchase

I purchase a stone for my ring that I have owned for about 10yrs. The size stone I purchased was the wrong size (my fault) but I'm looking for a jeweler to fix it. I purchased frrom QVC. They will not replace the stone... I thought it was under warranty.

Thumbnail of user theoi
Michigan
1 review
0 helpful votes
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June 19th, 2015
Verified purchase

Found a lower price on the item I purchased, they were quick to match without any hassle. The item is beautiful and I'm constantly receiving compliments on it.

Thank you!

Thumbnail of user laurae22
New Mexico
2 reviews
1 helpful vote
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August 19th, 2015
Verified purchase

The ordering process is easy, delivery is fast, the employees are very helpful and the rings are DROP DEAD GORGEOUS! The fire and sparkle are beyond compare. The fire and brilliance are blinding. I get more compliments on it then on my "real" diamonds!

Thumbnail of user jayw35
Texas
1 review
0 helpful votes
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June 19th, 2015
Verified purchase

Good product, timely delivery. Not the finest jewelry but good enough for those of us who don't have a bunch of money to spend. Looks good and impressed my wife's friends and that makes me look good.

Thumbnail of user kevinr41
Texas
1 review
20 helpful votes
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April 16th, 2014

I bought my fiancees engagement ring from C&C at moissanite.com. It took almost 2 weeks to get the piece and i was worried because of negative reviews, and because i got an unenhanced. 9ct pear shaped and thought it might be yellow. It is a beautiful piece nd she loves it more than her 1.5ct herloom diamond from her aunt. Just tonight her mom was marveling at how sparkly and nice it was. Only down side is the moissanite.com website sucks really bad and its hard to order from. The delivery is kinda slow too, But the piece its self is exquisite.

Thumbnail of user susanc109
Tennessee
1 review
0 helpful votes
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June 19th, 2015
Verified purchase

I bought some beautiful earrings, 1 ct. Each in white 14k gold. I was lucky enough to get a sale price plus a Mother's Day discount. Been wanting these a ong time

Thumbnail of user marshac6
Alabama
1 review
0 helpful votes
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June 24th, 2015
Verified purchase

I love this jewelry. I have bought several pieces for friends, family and myself. Even a jeweler can't tell the difference. I won't ever buy diamonds again. I will always buy Moissanite.

Thumbnail of user hww
Idaho
1 review
0 helpful votes
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August 19th, 2015
Verified purchase

I have a half a dozen pieces that I wear daily and I needed a couple of stones replaced that had cracked... Ordered them - they were sent quickly and my rings are as good as new!

Thumbnail of user dianaa19
Rhode Island
2 reviews
0 helpful votes
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June 20th, 2015
Verified purchase

I now have two moissanite pieces and I could not be happier. The ease of ordering and the customer service support are great. I will buy more in the future.

Thumbnail of user yolandar4
New Jersey
1 review
3 helpful votes
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August 20th, 2015
Verified purchase

My moissanite ring was everything I expected. I love when I am driving and the sun hits the stone. It, s like an invasion of stars in the car. I also love my stud earrings.

Thumbnail of user cherylw21
Virginia
1 review
2 helpful votes
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June 25th, 2015
Verified purchase

I specifically ordered a ring size 9.5 but received a size 9 instead. Since I must have the larger size I ordered, it's going to be returned. Not happy to have to pay insured return postage!

Thumbnail of user marsis
California
2 reviews
0 helpful votes
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June 22nd, 2015
Verified purchase

I found a ring to replace one lost and the found the exact ring style I lost. I considered returning the first but loved them both so I did not make the return. Service was understanding and helpful.

Thumbnail of user sr48
Washington
1 review
9 helpful votes
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November 12th, 2012

DON'T WASTE YOUR TIME OR MONEY! I was in the process of purchasing a $5500 dollar ring from them! They sent me a wax mold of the ring to approve the design and size! They forgot to mention that this wax mold would cost me $600! I ordered the ring in a size 5.5 the same size as my class ring! They made the mold in a size 5 I couldn't even get it over my knuckle, I called them and even showed them e-mails of their mistake, they told me it would cost another $600 to redo the mold! I decided to cancel my order, they told me they would issue a full refund for the mold if I sent it back, so I did at my expense with delivery confirmation and packaged it really well in a big box and had the delicate wax mold in a small jewelry box had the post office stamp fragile on the box and put a sticker that said fragile all the way around it. Then the company refused the shipment, causing it to be returned to sender. Causing me to pay $600 for a worthless wax ring! I don't trust them and would never do business with them! It was their mistake yet they wanted to charge me to fix it! I tried posting a review on their website but since it has to be "reviewed" it didn't make it to the site, they only post the good reviews, and no negatives! They only correspond through e-mail so be aware of that as well! Buy your beautiful ring else where, unless you have an unlimited budget and if you do, then you do better getting diamonds!

Thumbnail of user ruthh22
Ruth H. – Charles & Colvard Rep

This was not Moissanite.com as we have never done wax molds of any kind I am so sorry that you had a bad experience but this was not us.

Thumbnail of user vickiw6
Tennessee
1 review
10 helpful votes
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December 23rd, 2013

I ordered a 5.5 ctw pair of stud earrings, martini setting, with threaded back - I received probably a 2.0 ctw pair of stud earrings in a four prong setting with a friction back. I called them and I spoke to a completely un-apologetic person who had an attitude and spoke to me as though I were an idiot. She stated they must have just picked the wrong pair, well that's a $1,200 oops! I wonder now if this is a common occurrence. I expect them to pay for return shipping (which I had to ask for) all I was offered was an RMA number (whatever that is - you should explain your internal jargon for those of us who don't work for your company) then I had to ask her what to do with this RMA number. Be very careful if you order from them, make sure you get what you paid for, and good luck getting in touch. They have "LIVE" chat - but there is no "LIVE" person on the other end, their phone number goes to voicemail during regular business hours (I was lucky to get through once) I would NOT recommend this company, it's too much money for a potential bait and switch, and then it's on you to return their screw up.

Thumbnail of user aprilm23
Washington
1 review
1 helpful vote
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June 19th, 2015
Verified purchase

I ordered a beautiful 14k half eternity band in size 7 because the customer service rep assured me I could have it sized down to a 5. After taking it to a reputable jeweler in Seattle I found out that it cannot be safely resized. So now I'm stuck with a beautiful WAY TOO LARGE ring.

Thumbnail of user jerryd40
Illinois
1 review
0 helpful votes
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August 19th, 2015
Verified purchase

I have purchase six items over the recent years and am extremely satisfies with the qulity of the products, the service and the overall experience.
Thanks
Jerry Davis

Thumbnail of user laurap54
California
2 reviews
1 helpful vote
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June 21st, 2015
Verified purchase

Ordered 14K white gold with screw back. Very thin gold
For a stone of the size. Screw back didn't screw on. Had to take
Earrings to local jeweler and have screw backs redone.
Perfect now.

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Thumbnail of user ruthh22
Ruth H.
Typically does not respond to reviews

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