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Charles & Colvard has a rating of 2.6 stars from 195 reviews, indicating that most customers are generally dissatisfied with their purchases. Charles & Colvard ranks 11th among Diamond sites.
This company does not typically respond to reviews
My Forever Brilliant floating pendant is lovely, but too much of the time it flops forward so the gem isn't facing out. I don't know what to do about that and now wish I'd gotten a different setting that hangs properly.
I bought a 2.24 carat lab diamond eternity wedding band. I wore it for 1 week and 1 day and a stone fell out! Luckily it fell out right in front of me and I was able get it. I contacted the company numerous times, chat which after an hour and half they literally just quit responding to me. Email, still yet to hear anything back. I took the ring and had it repaired on my own. This isn't even a company in my eyes. No support, no customer service. I paid almost 2 k and they don't even have the decency to respond. Go elsewhere.
Beautiful one carat solitaire came quickly and extremely well packaged; would definitely do business with them again.
Had trouble with a prong bending... the setting was replaced promptly at no cost to me. Including shipping.
Received my items very fast and on time. Nice products. Would not hesitate to purchase from them again.
Love the fire of these gems! And much more reasonable in price! Amazingly fast professional service! Already looking for my next purchase!
I wear my earings and rings everyday and can't go anywhere without being complemented. I so enjoy telling everyone about Moissanite.
I found the website to be easy to maneuver. Ordering was equally as simple and the items arrived quickly and packed well!
I have been very happy with my purchases. Have given moissanite as gifts over 5 times. The recipients have been over whelmed.
Love my Mojssanite 14k gold pendant and necklace. It was just as described and I love the quality of the chain.
I think moissanite looks amazing, I bought stellarit moissanite and it looks fantastics on my engagement ring.
My experience with Moissanite has been fantastic. I am very pleased with the products and service.
It took awhile to get it but once we finally did, it was the most beautiful ring I ever seen.
I love this gem it is extraordinary. I would recommend this to all my friends and family.
Easy to order. Delivered quickly. Product is gorgeous! What's not to like?
The pendant was a perfect Christmas gift!
Quality was amazing!
My experience is always excellent and so is the product!
Great stones at a great price, fast secure shipping.
Love to shop online with Moissinite.com. My earrings came on time and I love them!
Gorgeous! Super sparkle! Such a smart idea, she loves it!
WE like the forever bright stones shine moor than natural love it
Easy to navigate. Great customer service And fast delivery.
I ordered the ring received within a few days and would order again
HAVE HAD MORE COMPLIMENTS ON WEARING THE MOISSANITE JEWELRY THAN ALL MY OTHER PIECES WHICH ARE REAL GOLD AND DIAMONDS.
I was pleased with the on line service experience.
Satisfied with the purchase but shipping could have been little faster
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