website thubmnail of Chegg
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Pennsylvania
1 review
0 helpful votes
Follow Lesia O.
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Do you a favor,use chat GPT instead.This site do not have answer at all.They just want your money.I have to contact my bank to get my money back for the subscription that I used for a day,since they don't want to refund me

Date of experience: July 28, 2023
India
1 review
1 helpful vote
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The experts are hired from India. They are hiring just about anybody, even those with no expertise and without a complete degree. Also the employees are NOT satisfied with the payment policy of CHegg India. They offer peanuts. Less than $1.5 a question.

Date of experience: March 15, 2022
New York
1 review
1 helpful vote
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The customer service sucks. I was told false information and when i asked to talk to the manager, he simply told me to stop using chegg? They call themselves 'experts' but 80% of the answers are incorrect.

Date of experience: October 22, 2023
New Jersey
1 review
0 helpful votes
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Beware of this company!
December 13, 2020

I gave one star because I had to. Chegg is not an honest company. I rented two books and when it was time to return I called asking for a return label and was told one was coming to me. It never came so I kept paying for extensions. I am disabled and live on a fixed income. The person I spoke to said a label would arrive. Waiting for it to come again never happened. Today they tried to bill me to buy their books. I contacted PayPal that corrected the situation. Books still here waiting for the label. Students beware, Chegg is not the company to do business with. They already made over 161.00 and still no label.

Date of experience: December 13, 2020
California
1 review
3 helpful votes
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Extremely pleased
September 12, 2017

It's the first time using chegg.com, but I rented a book and received it really fast. I also received a $30 dollar gift card to hello fresh and a $20 gift card to Shutterfly, as well as a red bull, a Swiffer duster, and tide pods with a coupon! They really know how hard it is to be a college student, thanks chegg!

Date of experience: September 12, 2017
Texas
1 review
0 helpful votes
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I've sent numerous messages and called and left emails, nothing, I paid 30 dollars, sent 4 problems to a supposed tutor over a week ago, I've still heard nothing from tutor or chegg. I really needed help and they exploited that and ripped me off

Date of experience: March 7, 2020
Nevada
1 review
3 helpful votes
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I had cancelled my Chegg account over a year ago only to find out they kept on billing me and taking money out of my account. When I gave them my cancelled date and asked for a refund they told me to go F**k myself so I had to file a lawsuit to get back the funds they illegally stole from my account.

Date of experience: March 1, 2023
Pakistan
1 review
0 helpful votes
Follow Hayatullah A.
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Worst service ever
February 1, 2022

Takes more than two hours to reply or answer questions. Don't pay for this website!
They say they answer 20 questions per month but you won't have your answers most of the time. If they do give answers, They give wrong answers or ask for more information about the question while the question is completely clear.

Date of experience: February 1, 2022
Pakistan
1 review
4 helpful votes
Follow Esha M.
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I was a tutor at Chegg. It was good in the beginning, but one day when I logged in, it stated that your Account is not approved. And then they sent me an email and said that I have been completing student's work, which is not allowed. I am surprised for their reason, because this is what students come at Chegg. They want their assignments done. And I still dont understand that what I have done wrong?

Date of experience: February 23, 2017
Indiana
1 review
1 helpful vote
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I was a tutor with InstaEdu for years before Chegg bought them out. In August 2018, I wanted to add a new subject to my list. However, I was already maxed out at 40 subjects. I tried multiple methods to remove some subjects myself, before I finally decided to contact Chegg about the issue in September.

Now, 4 emails and 1 phone call later, they have done absolutely nothing to resolve the issue, instead responding to every single one of my correspondences with a slightly different paraphrasing of "We're sorry about the issue and your frustration. We have no timeline to fix it. Our team is aware. Let us know if you have any further questions."

To anyone thinking of tutoring online through Chegg, please reconsider and take your valuable brains elsewhere. To those considering receiving tutoring through Chegg, please be aware that the tutors are treated horrendously.

Date of experience: January 31, 2019

Overview

Chegg has a rating of 1.2 stars from 450 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chegg most frequently mention customer service, credit card and free trial. Chegg ranks 106th among Textbooks sites.

service
179
value
173
shipping
98
returns
127
quality
163
+68