Chegg

I contacted customer service after I could not edit my question. They just sent me some general crap answer that was clearly copy-pasted and did not answer my question at all. They advertise as "homework help", however, only allow 20 questions PER MONTH. What a load of bull that is, especially since all the "expert" answers are badly explained, variables often not explained even though it's crucial to the calculations, so you have to spend your questions to get the right answer since no answer aims to be general and easy to understand.
$#*! platform, super bad and weird customer service, and not as advertised AT ALL.

AVOID AT ALL COSTS. I cancelled two days after subscribing, in actual fear they'd lock me out before I could. This website is a scam.

I have used Chegg Book Rental on only 2 occasions (2x too many) with the same problem both times. Returned the books timely, received confirmation of receipts, then 1 month later they charge me to extend my book rental. Have to call them and have them correct their error. Do they do this to everyone? Who is to say. If you don't catch their "mistake" do they eventually credit your account for the book and keep your extended book rental money? I won't ever give them that opportunity again. I don't have the time for incompetent people!

Can't have your browser clear cookies but if your computer keeps registering as a new device they ask you clear cookies.
Shouldn't try searching for your answer through Google and click on their link could register as a new device.
Don't use multiple tabs, or different browsers.
Way too many things you shouldn't do because it registers as a new device. Including travel because going onto different internets could register as new device.
Too many new devices they will suspend your account and when you ask about it, they can't even give you the actual day or issue.

I was told my account got locked on 4/5/24 around noon. While it was still 4/4/24 in the afternoon. There is no place in the world that it would be noon on 4/5/24 at the time I called. It would just be early am on 4/5/24 for most of the eastern world. Had to look it up later and the latest time I could find was 10am on 4/5/24 in I think Suva. Doubt they are based there.

Ask way they go through all the possible reason an account can get lock. With advice how to prevent it in the future. So, hope you are not a student who travels or has to use public computers for your homework.

If you use Chegg, no that they will report your use to the college/university if contacted. They will hand over your information to the college/university for violation of their honor code or academic dishonesty even though you paid for the service. They will hand you over and throw you under the bus. If you use their service, they will contribute to the detriment of your future.

I made myself an account with the idea that I would use this site to help with my classes. I first of all never used it for the 2 months that I kept this subscription going. Second after I cancelled it in May 2019, I still continued to get charged each month. I got locked out of my online banking (because I forgot my password) so I never noticed until just recently that I was still getting charged each month. I tried to cancel the subscription online but it wouldn't let me because it said it was cancelled already. Still doesn't explain why I was still getting charged each month. Anyways I called customer service but never got in contact with anyone. I was on hold for over a 30 minutes. Long story short this website is a waste of money and a scam.

Whichever questions I wanted help with, it did not have the answer to. Total waste of money, and they are answered by some random person who wrote inaccurate and incomplete answers on a piece of paper and uploaded it. Not clear, not accurate, this is even if you found the answer to what you are looking for.

Chegg is the worst don't waste your money. They are nothing but people running scams! Go to CourseHero they are way more efficient and they actually have good customer service! I will never give Chegg another dime of my money again! They accused me of suspicious activity and when i tried to speak to someone to tell them that its me they still locked my account and told me i had to wait. Then after 48 hours I received an email of them telling me that i can use my account but they will continue to monitor me. I am not a child I canceled that very same day. $#*! CHEGG!