Chegg

On May 23, my daughter cancelled her subscription. On May 25, we were charged for another month anyway. She called customer service and was told she didn't click the last button to ensure the cancellation went through. So she cancelled again. This time she got a confirmation that it was cancelled. Unfortunately she didn't save a screen shot.

Today, June 25, we were charged for another month. She went back in to the account and all indications of the cancellation were gone. This is outrageous. The subscription was CANCELLED and someone at Chegg clearly reversed the cancellation to charge us again for a product we no longer use. Is this what happened in May, too? We gave them the benefit of the doubt then, but it seems clear now they must be scamming God knows how many users this way.

We cancelled AGAIN. This time I have a screenshot. I'll update if we get charged again or if they refund the 2 charges made after the original cancellation, as I have requested

Chegg is not hiring real tutors anymore. All of the questions are being answered by some kind of an AI system and the answers are completely irrelevant to the question. Do not waste your money.

I ordered a textbook and paid for quicker shipping. I waited past the day it was supposed to come as it said shipping was pending. After it was still saying it hadn't shipped I contacted customer service and was told to wait another week. So after 2 weeks of waiting they just cancel my order. If they can't provide the book by shipping date they should let you know before you have to contact customer service multiple times. Now I still don't have my required textbook and i'm getting fed up.

They keep texting me for returning the book before due date or they will charge me with extra fee plus taxes that was almost 1/4 of book price. And in other scenario, when I was returning my book after 23 days(their return policy is 21 days) all they say was thank you, what I mean to say that they charge you if you keep the book 2 days above due date but no compensation if you return it 3 months earlier. That's not fair at all. The book was in great condition. No complains about that.

This is the worst company I ever dealt with while attending school. I forgot to cancel a subscription they charged me and refused to credit me ir remove my payment option from the website. I had not even accessed the book or website in 3 weeks since I finished school. Do not use this website!

Do not use their buy back program, it is a scam. Customer service lies just to appease you. More than a month has passed and no payment received. Many calls with no acceptable resolution! They do not meet the terms of the sale. Each customer service rep provided different information. No tracking on payment whatsoever. Their resolution for a check not received was to cancel and request for me to wait an additional 20 business days (on top of the initial 20 business days which have already passed). Meanwhile they have received and likely sold the textbooks received. Unacceptable to wait months for payment. TOTAL SCAM - do not waste your time.

Worst people to deal and having no brain, if you will miss to cancel the subscription, then they will charge you for full one month. I talked to even supervisor but they are like robots with no brain, just keep repeating same stuff and want your money, you use their service or not, it does not matter to them.

This website is a scam.
Once you pay, you will realize you just lost your money. In less than two hours, they post fake answers under your questions! People would be amazed at how fast they are. In reality, they are posting something completely irrelevant and random.