Chegg

In my opinion, a company is a SCAM if they don't disclose all terms and conditions before the purchase. My story, I rented a book with $78 and I was just told that I could get refund back if I return the book within 21 days but I wanted to keep book for my entire semester so I called customer service and asked if I don't return the book and could keep the book, would I get further charges? A representative told me that I won't get any! So I was happy. But just last month after my semester, I was charged for $19.50 so I called customer representative and they informed me that if you don't return the book, company charges you extended price almost every week for $19.50 after the semester so you have to return the book and the book originally cost $131.50 so if you want to keep the book, you have to pay $131.50 but I said I already have paid $78 so can I pay the difference, they said no! So they screwed up me very bad! I wish I could have rented a book at my college campus. This is a SCAM and they would probably send emails after semester which could go to junk folder in my case and no mail notification. So definitely violating terms and misinforming students. I would never recommend this!

The previews so the question and say they have answers but after you pay they don't. The answers are incorrect. And you aren't able to get a partial refund. Don't waste your time or money!

I have been shopping with Chegg for the past few years for all my school needs. However, this semester I ordered my books two weeks ago and no one can tell me where they are. My classes have all started and I was relying on these books to be able to complete my assignments on time... now I'm not only having to explain to my professors that my missing homework isn't due to my personal negligence but because of the website I ordered my books from have no idea where my order is. I came into contact with Chegg again today ( my third time) and they explained that they could not cancel my order and that they found my books, and they will be delivered a WEEK from today. Thats a whole month of waiting for textbooks and since they can't cancel my order they expect me to waste my materials and time printing out label's to return the textbooks once I get them (if I get them they said there was no guarantee) I have to waste my time and gas going to the nearest place to ship them back! Now I am spending more time and more money having to return what should have been here two-three weeks ago and I have to reorder from amazon because I have homework to complete! DO NOT TRUST CHEGG. Unless you are ordering months in advance for classes then don't risk your money and time.

Last year in January 2021 I purchased a chegg subscription on my mom's card and canceled it in May when my semester was over. Because I knew that I canceled it I did not pay attention to it but then I recently noticed a chegg payment of $21.65 on my moms credit statement... it is August of 2022! Chegg was charging me every month since then for $21.65 without my consent. THEY ARE SCAMMERS! YOU CANNOT TAKE YOUR CARD PAYMENT OFF FROM THEIR RECORDS AND THEY WILL RENEW YOUR SUBSCRIPTION! I AM VERYY UPSETT! I HAVE BEEN CHARGED OVER $300 FOR SOMETHING I HAVE NOT USED SINCE THEN! This is not okay for students who go to college, we already have a lot that we pay for and not enough money as it is. Please do yourself a favor and NEVER purchase the subscription. I never knew that I would become a victim of something like this but it happens to all of us! It is very frustrating esspecially considering that I dont make much money as it is!

I typically use chegg to buy or rent books and in my four years of college, I have never had any problems on the buying/renting end. HOWEVER, I decided to try Chegg buyback because they gave me the most options for payment AND the most money back. I opted for the Serve account to have my money sent to me. I shipped my books out 10/22/2014 and they were listed as "return acknowledged" afte rabout a week. It's now 11/22/2014 and I have not seen a status change in my books nor have I received any email or message about what is going on. Also, on 11/13 I used the online Chegg chat to see what was going on and the lady instructed me that they had just then... right as we were talking... been marked as "processed" and that I should be receiving payment soon. They're not marked process and I STILL have no payment. My books were in really good condition (one was brand new and never used and two were used with no markings, rips, tears, etc.) when I sent them to Chegg. I really wish they would communicate better and that the live chat people wouldn't lie just to get to the next customer. After this experience, I probably will not be selling books back to them again.

Scam. College students have semesters and do not always need Chegg every semester. Chegg WILL charge you whether you need your services or not. You cannot cancel!

As a tutor on Chegg, I can tell you from the inside that this is a crap service. Too many tutors, not enough students. Most of the students try to rip you off by spamming tutors for free questions. Students have no control over open written lessons, which charge you a lot of money, and there is NO customer or employee service or support! Total rip off for everyone.

The best part is the "tutor alerts" that email me when they have a "student" who "needs a class a. S.a. P."; however, when you check on this "student" it turns out to be a robot program PRETENDING TO BE A STUDENT that uses a link to direct you to a question that you can't answer. I mean literally, there is NO OPTION to click and answer the question, just view the question. That is a lie in order to trick tutors to get back on the website during times of low traffic. Also, there is no regulation. Spoiled brats send you their homework assignments, expect you to give them the answer, and then copy your answer as their own. This is probably 90% of the students on here.

For tutors - STAY AWAY, not worth your time.
For real students - if you must use this site, be extremely careful, watch you bill because they will charge you for EVERYTHING, and the tutors have no regulation. Customer service is like the insurance company, they just tell you why they don't give you your money back and are not paid to help you!

21 DAYS TO RETURN A BOOK FOR REFUND, UNLESS ITS AN EBOOK THAN 14 DAYS, THEY DONT TELL YOU THIS 14 DAYS RULE THOUGH, SO I CALLED TODAY AND MY 14 DAYS WERE UP SUNDAY ( TODAY I WEDNESDAY) AND THEY WONT REFUND THE 30$ FOR THW BOOK BECUASE ALTHOUGH IM IN THE 21 DAYS, IM OVER THE 14! JOKE! 11