Chegg

If you think you're going to save 20-30 bucks, just skip it and go to Amazon. I've bought countless books from them and have never had a problem. I'm very sure I had BOUGHT the book, as I always do. In fact, I bought TWO books from them. But apparently now, they claim I've rented one, so I must return the book that now is listed at 125$ that I RENTED for 90$! NINETY-F**KING-DOLLARS. When I tried to purchase it thinking I had made a mistake, they told me I had to pay an extra 115$! WHAT? More than 200$ for a book that is listed at 125$? This service just left me feeling like I had been in contact with the slimiest of slugs. Thoroughly disgusted.

Really, just go to a bookstore or order/rent from Amazon. Oh, the book the Mastering the World of Psychology (5th edition). Which is listed or rent from Amazon anywhere between 15-45$ but apparently costs you 78$ on Chegggggggggg, plus taxing and shipping.

What a $#*! service. I've ordered things from Russia and China, and never have I felt this disgusted.

Oh, their customer service could say nothing but "sorry for the confusion", like they had nothing else on their answer sheet. And the shipping costs... May as well stick their slimy hands in my pockets and rip out my wallet... and THEN some.

I CANCELLED MY SUBSCRIPTION ON THE DAY IT WAS SUPPOSED TO END (11.23-11.30 AM IN THE MORNING). I WAS CHARGED AGAIN THE NEXT DAY, AND I CONTACTED THE CUSTOMER SEVICE WHY I WAS CHARGED, AND TO PREVENT ANYTHING LIKE THIS IN THE FUTURE THEY ASKED MY IF I WANT TO STOP THE SUBSCRIPTION, OBVIOUSLY I SAID YES. AND I TOLD THEM WHAT COMPENSATION WILL I RECEIVE DUE TO THE SYSTEM FAULTY SINCE I CANCELLED IT THE DAY BEFORE BUT I WAS STILL CHARGED. THEY TOLD ME I CANT GET REFUND AND I SHOULD SEE MY MONEY GO AWAY FOR NOTHING. THIS IS A SCAM FOR STUDENTS WHICH IS AWFULLY WRONG AND EXTREMELY DISADVANTAGOUS.

1st experience and it will be the last one with this company. This could be my fault doing business again with Chegg but never again am I going to them. Their algorithms for detecting multiple users on an account are so backwards. When I spoke with them they told me there's no record showing you are shared your account and your account is active but they lied. If you work and study on your work computers you'll have to reset your password every 4 seconds. If you use library or lab computers you'll also have to reset your password, because Chegg thinks you're account sharing. If you use a VPN you'll be blocked from accessing the site. Finally, if you complain about any of it you'll have your Chegg account deleted with no refund. They also get sneaky about billing you extra too. Also Using Chegg is a risk to your academic career, your school can contact Chegg at any time and get exactly what you accessed and looked at and time you're on. Basically if you use anything other than buying books, you can get in trouble for cheating. Chegg will throw you under the bus. Their customer service lady was rude and kept talking to me like I was wasting her time when I kept telling her why my account suspended. Chegg doesn't care! Once they got your money their opinion is, "Tough luck suckers! We just got at least one month of fees out of you. More if you don't take the hours to unsubscribe." Joke site! Enter at your own risk, some people like to learn the hard way. Chegg is like a really small scam. They provide tutorial but they just steal your money even after you stopped the contract. If anyone Is reading this DON'T MAKE AN ACCOUNT WITH THEM. They are not even responding to my emails.

I had a subscription for 120 minutes of tutoring per week. Some weeks I didn't use all my minutes because it's difficult to find a properly qualified tutor who is available when you are. One week the subscription payment didn't go through (I think a bill came out just before they took the payment). They didn't bother to notify me of any problem and just completely disabled my account. I only found this out myself after banking hours on Friday, with the possibility that it wouldn't be fixed until Monday. Even though I had 131 minutes paid for that I hadn't used, I was told that I would not be able to take advantage of these pre-paid minutes. Further, I was also excluded from the lessons that I had paid for and taken. These are lessons that I needed access to for revision. Further, after I had sorted out the payment for the subscription and asked for unused minutes to be rolled over, my emails were ignored and ignored. I also called their contact number, and even though their tutor number *******743 is supposed to be open from 9am-11pm PST, the line was closed. They gave a voice recording notice to email the enquiry, but again, emails were ignored.

Who hires these people to answer the phone? Worst service I have ever received, the guy couldn't even talk properly and it was so hard to hear him. So I ordered 3 books in one order to rent but I needed to cancel one of the books because I ended up dropping that class and taking another one. So I called them the next day after I placed in the order that night and they wouldn't even cancel one of my books that hasn't even been shipped yet. Now two of the books I need have been shipped, but the book I don't need is still shipment pending. I don't get it. How hard it is to simply cancel one of the orders that hasn't even shipped yet. Apparently when I talked to the service rep over the phone, I have to "wait" until my book arrives and then I can ship it back with a "free" shipping label they will give me. Of course the costumer service rep didn't talk about that 5 dollar charge they take off from the price of the book for the shipping label. Money hungry fools. Now I have to wait at least 2 more weeks to get my partial refund and then I can buy the textbook that I need. Really frustrating since I'm a college student and broke af. But now I learned my lesson and will never buy or rent from Chegg again.

ISSUE #1: I was charged for another month's membership (Jan 2021) when I had canceled it in December 2020 (around the 12th) right after my semester ended. Cheggs sent an email stating that they had charged me by mistake and will refund my membership fee.

ISSUE #2: The card they charged was NOT the card I had on file. The card Cheggs charged was my bank card that I had them remove in November (I have the chat log in writing).

Now the customer service from Cheggs was giving me BS about how I had canceled my membership wrong thus it incurred another charged even though I RECEIVED THEIR EMAIL STATING THAT THEY ARE THE ONES THAT MADE THE MISTAKE. This "mistake" that was charged to the WRONG CREDIT CARD (not the card I have on file) incurred an NSF fee which they Cheggs customer service representative tells me that they "don't reimburse nsf fees" not even if it was their mistake that caused it.

THEY ARE THIEVES. DO NOT USE CHEGGS EVER!